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Blue Banana Reviews 

5,587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. #172 of 593 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #113 of 279 best companies in Fashion accessories shop
  4. #30 of 108 best companies in Hair product shop
  5. #16 of 36 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,587)

    632 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great shop!

    Nice location, lovely staff. Got a really nice belt here and would highly recommend this shop!

    23 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I love this store

    I love this store, the staff are always welcoming and incredibly helpful and supportive!

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They were all very welcoming and Hannah…

    They were all very welcoming and Hannah was very nice and calming during the piercing

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They are very nice people and very good…

    They are very nice people and very good at there job

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Clean and professional for sure!

    I just wanted to say how kind all the staff were and how clean and professional the whole store looked. I really enjoyed my trip there and my new nose piercing! It was very clean and comfortable, thank you and I definitely recommend going!

    28 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Wonderful experience

    Visited the liverpool store yesterday afternoon to get my noise pierced.
    The staff were really helpful and lovely especially daisy the piercer!
    She was so reassuring and patient considering they were really busy and down to only her piercing people.
    I would revisit to get another piercing here! Hope your day ended good if you read this daisy!

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 4 out of 5 stars

    Always a quick delivery and prices are…

    Always a quick delivery and prices are good always my go to for manic panic dyes

    18 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 4-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Stunning clothing and great service

    Stunning clothing and great service

    28 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I am so happy with my belly button…

    I am so happy with my belly button piercing,my piercer was Nyla she was so kind and reassuring as well as answering all my questions. I love how she checked to see if I was happy with the placement and constantly checking on me x

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Excellent quality products

    Excellent quality products, quick delivery

    9 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Very poor website service would never…

    Very poor website service would never use them again

    9 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi Ricky,

    We sincerely apologise that you were not happy with the service you received.

    One of our agents has been in touch via email to assist you.

    Kind regards,
    Blue Banana

    Rated 4 out of 5 stars

    Nice service!

    I got my ears pierced by Rikky, she was really nice and had a conversation with me (I was nervous as I dont like needles) and calmed me down and gave me advice for aftercare. Piercings look great! The staff member that helped me when I booked the appointment was helpful too. They also check for ID which is good (I didn't have it but my mum was with me and she gave consent for me).

    21 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    The special offer was a bargain,easy to…

    The special offer was a bargain,easy to order, arrived on time

    15 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Pricing not clear

    I had a second lobe piercing done a few days ago and whilst my piercer was great and did a great job at the piercing, I have some issues about the transparency of pricing. I expected for the prices to be clearly explained to me upfront - and whilst I was told that the piercing would cost £30, it wasn’t clearly explained to me that the studs would be additional to this, or how much. I was then shown a tray of studs and I was asked “which ones do you like?” which seemed to imply that the studs were included in the price. I would have expected to see prices on the tray if they cost additional money. As it was I chose a pair of gold studs which later on found out cost £30 per stud which is an insane price. There must have been cheaper ones and I would have chosen the cheapest considering once my ears have healed I’ll be changing these out. It was only after I had completed the forms and given the total price that I queried how it was so high and I was told the studs cost £30. In hindsight I should have stopped the piercer and asked about this but it really isn’t my job to be clear about pricing and I felt like the entire experience was misleading and purposely confusing in order to make more money. Perhaps my piercer just forgot to tell me about the prices? I’m not sure, but for me transparency is the most important thing in buying something from a business and it breaks trust to feel you’ve been misled. As it is, I’m not even 100% sure if these studs are real gold, solid gold, what carat etc. And this is information I would like upfront and it wasn’t provided.

    Edit - 01/07/26

    I have had my piercings in for just over a week now and I’ve had to reduce my review to one star. One of the studs is a gold heart and when I sleep on it, is getting pushed inside my piercing hole - it is clearly too small. As it is I am waking up with my skin having grown over the heart as it’s been pushed so far inside, is constantly full of pus and won’t heal. The other side which is a star is absolutely fine. This piercing is not fit for purpose, it has been missold and in addition to the poor pricing practices I will need to take this further. I will be contacting head office with a formal complaint with a view to getting a full refund.

    23 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Natalie,

    We sincerely apologies that you were not happy with the service you received in our leeds branch.

    Please know that we have passed on your review to the relevant department.

    To confirm, all individual jewellery prices are shown on the boards presented. However, we have taken your feedback on board, and the team will review the way they offer the piercing price tiers in-store.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Shoes are true to size.

    Shoes are true to size.
    Feel gd on
    Doesn't feel like they going to rub.
    Came well wrapped .
    Communication was kept up to date n on time

    14 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Kyle was brilliant

    Kyle was brilliant, A real perfectionist and lovely gentle manner. Aftercare carefully explained and all questions answered.

    22 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I really had a good time with my friend…

    I really had a good time with my friend for my birthday. Iku was so nice and informative. She really made me feel at ease with me getting my helix piercing. I also loved her fashion sense and she definitely reminded of kuromi.
    Thank you again Iku!!!

    17 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Their services are awesome,very…

    Their services are awesome,very friendly and honest staffs and their deliveries to their customers is on another level,

    22 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great experience

    Really quick delivery, great prices!

    12 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Very nice thank you

    Very nice thank you

    12 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

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