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Blue Banana Reviews 

5,589
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. #173 of 592 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #113 of 277 best companies in Fashion accessories shop
  4. #30 of 107 best companies in Hair product shop
  5. #16 of 36 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,589)

    637 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great experience

    Really quick delivery, great prices!

    12 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Very nice thank you

    Very nice thank you

    12 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Entire staff and managers are so…

    Entire staff and managers are so friendly.
    I had the pleasure of being pierced by mel (i think their name was) yesterday and we talked a good conversation, sucks that it wasn’t any longer but it was very enjoyable. Every time i go there im always greeted warmly!!

    20 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I buy my hair dye from blue banana

    I buy my hair dye from blue banana, I can get the colours and brands I love but at much better prices. The delivery was so quick too. Such a great company

    4 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Geat products quick delivery

    Geat products quick delivery

    10 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Skye was so lovely and made me feel at…

    Skye was so lovely and made me feel at ease, she explained everything clearly and the results of the piercing are prefect

    definitely recommend

    20 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Quick delivery excellent product

    Quick delivery excellent product

    11 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Came in Monday around 3.30 and there…

    Came in Monday around 3.30 and there were such horrible vibes coming from the staff. Not to mention how filthy the floors were; if you do piercings surely this is a health and safety hazard to have such a grim floor/shop? Staff on their phones and nattering away to each other, paid little to no attention to customers around

    15 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    We are very sorry to hear about your recent 1-star experience in our Manchester store.

    Please respond to our Find Reviewer Request via Trustpilot so that we can investigate this matter.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Awesome quirky handbag

    Awesome quirky handbag. Would recommend for anyone wanting alternative bags - Blue Banana is the place to shop.

    3 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 4 out of 5 stars
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I have shopped at BB forever

    I have shopped at BB forever, both online and in store.
    I always find the store clean & well stocked. Staff are friendly & willing to help find what you need.
    Love the sales especially!
    My go to shop when I want to buy a haul with my husbands bonus.

    30 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Doc Martens

    I ordered Doc Martens as a present which arrived with me really quickly and well packaged, unfortunately the present was unsuitable and I had to return. Great service and speedy response to refund. No hassle. Would definitely deal with Blue Banana again, 1st class citizens

    10 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    All the team are friendly and helpful…

    All the team are friendly and helpful which makes the visit a great experience, Harriet made me feel at ease and gave me confidence during the process and is a true professional when dealing with piercings.

    17 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Leah was amazing and very helpful!

    Leah was amazing and very helpful!

    17 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    AVOID AVOID AVOID!!

    AVOID AVOID AVOID!!! This is an extremely poorly run store. My daughter had a navel piercing and it was badly pierced plus got infected. Absolutely disgusting attitude from the piercer and the customer service is sub zero. They do not care about the customer and are not equipped to complete the piercings they offer. I know how damning reviews can be. So i do not write this easily.

    13 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    We are very sorry to hear about your recent 1-star experience in our Manchester store.

    We have been unable to locate any visit records from the details you provided. So that we can investigate this, please can you provide more accurate information, such as the email address and phone number used at your booking.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    If you haven't been you are missing out.

    Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing and have a love for the products, they are friendly but not intrusive and the whole buying experience was stress free and very pleasant. Not since the old days of Liverpool's Quiggin's have we felt at home in a store. thank you to all the staff. Tracy and Mac

    16 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    The staff were super nice and friendly

    The staff were super nice and friendly, it was my first piercing but the person piercing my ears (Emily) made me feel incredibly comfortable

    15 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Blue Banana (New St

    Blue Banana (New St, Birmingham) are an amazing store offering ear piercing.

    I called in on the off-chance of seeing if I could get my ear rim pierced and managed to get in straight away. The store assistant was very helpful, informative and gave me an i-pad for me to log my details, give consent etc.,

    I paid £45 for a Crystal threadless labret 8mm. There are lots of jewellery choices for the piercings and I was very comfortable with the one I chose and had. I have an allergy to nickel.

    Elizabeth O'Neill was the trained piercer and she was fab. Very reassuring in nature, listened to exactly where I wanted the piercing placed and marked the place accordingly, told me to take a deep breath/exhale slowly and within seconds it was done!

    The room downstairs where the piercings are done is spotless, Elizabeth is covered accordingly, apron, gloves etc., Its very medically clean.

    I wouldn't hesitate to recommend Blue Banana and the team.....they were fab! THANK YOU.

    8 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    All the staff is so friendly at blue banana Bristol I would highly recommend

    All the staff at Blue Banana Bristol is so friendly. I got severed by Emily she is so kind and makes you feel confident before your piercing . I got my nose pierced by Miyles was very friendly and so helpful and made sure I was comfortable getting my nose pierced. I would highly recommend going here I have got all my piercings from here .Lily Blake

    6 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Quick delivery and packaged well

    Quick delivery and packaged well. Thank you.

    1 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

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