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Blue Banana Reviews 

5,585
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. #172 of 593 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #113 of 279 best companies in Fashion accessories shop
  4. #30 of 108 best companies in Hair product shop
  5. #16 of 36 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

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    4.7

    All reviews

    (5,585)

    632 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    It was my first time having my nose…

    It was my first time having my nose pierce staff was very helpfull friendly also the place was very clean i would recommend them to everyone and I would go back

    28 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great clothes and accessories

    Great clothes and accessories

    30 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Honest efficient quick not much else to…

    Honest efficient quick not much else to say except I will order from them again

    13 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fantastic service and piercings

    My daughter and I had a fantastic experience last week, making the most of their special on piercings we got 4 done with great service from everyone in the store! They greeted us like long lost friends and were patience and helpful. Will definitely go back

    16 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great sale

    Great sale..easy ordering and fast delivery

    9 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great offer safe delivery

    I've been after my Dr martens gryphon sandals for literally three years and I've finally got my hands on a pair. Thanks for the great online deal and safe delivery!

    9 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Cool Energy, Magnetic Essence

    Always such a cool energy. Robyn was awesome, both tregus done.... See you blu bananas in a month

    23 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great vibrant colour choice and…

    Great vibrant colour choice and delivered on time too

    15 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Nose piercing

    The two women working there were so lovely and helpful! Grace did my piercing and she was wonderful, she explained the whole process and was super friendly! Very professional environment and would highly recommend!!

    23 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had my lip pierced today by Grace

    Had my lip pierced today by Grace. Very confident piercer and an absolute gem of a girl . She was soooo lovely. And also the 2 other girls in there were lovely too,.. very approachable
    Thankyou so much

    23 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great customer service and they look…

    Great customer service and they look after there customers i will always shop there

    21 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Rip off

    Have had all my piercings done at this store including my belly button piercing, which came out at work yesterday, so went into the store today to get another one but in.
    The piercer was a young girl who didn't really seem to know what she was doing and said one hole had closed and she couldn't repeirce it.
    They still charged me £10 for a service I havent received
    WILL NEVER GO BACK THERE DISGUSTING TAKING MONEY FOR A SERVICE YOU DIDN'T RECEIVE

    21 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We have looked into this for you, and it looks like you came into our store for a piercing changeover. Piercing changeovers are always priced at a set £10, which is non-refundable. Our staff made sure to warn you in advance, as we always do, that the cost is non-refundable, even if they aren't able to get the jewellery in. This is because the changeover still requires the piercers' time and equipment. If there is any further confusion about this, you are welcome to go back to the Leicester store to discuss it further with our staff, or email our customer service team, who can explain further.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Happy customer

    Great service, fast delivery good quality tshirt. Recommend.

    10 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I had such an amazing experience at…

    I had such an amazing experience at this piercing shop! From the moment I arrived, I felt completely at ease. Ana, who did my piercing, was absolutely fantastic — so friendly, reassuring, and professional throughout the whole appointment. She explained everything clearly, made sure I was comfortable, and her attention to cleanliness and hygiene was outstanding.

    As it was a private piercing, Hannah was brought in as a chaperone, which I really appreciated. She was lovely and helped make the whole experience feel even more comfortable and professional.

    The atmosphere was very relaxed and welcoming, while still being extremely professional. Everything was spotless, organised, and clearly held to a very high standard. I couldn’t be happier with the service I received and would highly recommend this shop to anyone considering a piercing. Thank you again to Ana and Hannah for such a positive experience!

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fab updates

    Updates were great, quick delivery.

    I'd never heard of this company so I was a bit skeptical. The updates put my mind at rest. I will definitely be using them again.

    11 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had an absolutely amazing time in your…

    Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some cool biker backpacks, clothes and jewellery

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Ordered a hoodie for my partner

    Ordered a hoodie for my partner. Service overall was very good, and quick delivery.

    9 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Very personal service.

    I honestly would not go anywhere else to have a piercing than the Cardiff store, the staff on the counter were so lovely and even joked with me about having to come back to have the second one done. I felt like they totally understood peoples decision, Robyn who did my piercing the first time also did the one when I returned and honestly like the first time made me feel comfortable and said how well I had looked after the first one which was really encouraging. Would recommend the Cardiff store to anyone looking to get a piercing, what genuinely love people and Robyn was perfect, thank you.

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Nose piercing!

    Got my nose pierced today and had a wonderful experience. Im a wimp when it comes to needles but my piercer, Billie, was lovely and talked to me the whole time. Luckily didn't pass out, lol!

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Reading Branch

    Visiting the reading branch today was a really pleasant trip, Staff are really friendly and helpful ,polite .We couldn't get a tshirt in store so ordered it on line for us .The staff make the store a friendly welcome place to shop .Managers you should be proud of you staff.

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BBTeam

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