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Blue Banana Reviews 

5,589
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. #172 of 591 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #113 of 279 best companies in Fashion accessories shop
  4. #30 of 107 best companies in Hair product shop
  5. #16 of 36 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,589)

    635 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Ordered a hoodie for my partner

    Ordered a hoodie for my partner. Service overall was very good, and quick delivery.

    9 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Very personal service.

    I honestly would not go anywhere else to have a piercing than the Cardiff store, the staff on the counter were so lovely and even joked with me about having to come back to have the second one done. I felt like they totally understood peoples decision, Robyn who did my piercing the first time also did the one when I returned and honestly like the first time made me feel comfortable and said how well I had looked after the first one which was really encouraging. Would recommend the Cardiff store to anyone looking to get a piercing, what genuinely love people and Robyn was perfect, thank you.

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Nose piercing!

    Got my nose pierced today and had a wonderful experience. Im a wimp when it comes to needles but my piercer, Billie, was lovely and talked to me the whole time. Luckily didn't pass out, lol!

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Reading Branch

    Visiting the reading branch today was a really pleasant trip, Staff are really friendly and helpful ,polite .We couldn't get a tshirt in store so ordered it on line for us .The staff make the store a friendly welcome place to shop .Managers you should be proud of you staff.

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Best piercing place ever the staff are…

    Best piercing place ever the staff are so kind and are the best at they’re job 10/10 !!!

    17 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Emmie Very helpful and chatty to help…

    Emmie Very helpful and chatty to help with nerves

    17 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    AMAZING SERVICE AND CARE

    ive been to bluebanana in Leeds City Centre twice now, and the care and professionalism in their consultations for anatomy analysis and piercing is unreal! Yesterday I got 3 piercings and felt abit dizzy after, but Grace was super caring and calm, offered me water, and kept me comfy until i was ready. Would 100 percent recommend getting pierced here. Staff is super friendly and helpful too :)) the piercing look fabulous

    15 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Happy Customer

    Purchased a gorgeous pair of Doc sandals at a great price. The website is simple to navigate and not 'glitchy'. The checkout is simple and quick. Because I ordered before 3pm yesterday, my delivery arrived today. I cannot comment on 'customer service interaction', because this transaction was absolutely seamless (obviously due to the 'behind the scenes customer service)... well played Blue Banana!

    16 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    I came in for a flat it was an amazing…

    I came in for a flat it was an amazing experience with amazing staff and I love the result

    16 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Perfect Place For First Time Piercings!!

    I had the pleasure of taking my daughter for her 1st ever piercing at 19 to BB Leicester store for her navel and treated myself to a sternum whilst waiting.
    We had the lovely Skye doing the honours. Skye was welcoming and could instantly see my daughter who has ASD was comfortable in her presence. She took the time to level up the markers perfectly not rushing which for me made me feel that she was going above and beyond to make this a positive first experience for my girl. Throughout both of our treatments Skye was chatty down to earth but remained professional and informative. I've had many piercings in my time and I must say that Skye was one of the best. I love my new sternum piercing and was great to see how pleased Skye was with her own work which shows passion for her skill
    Thank You for a great all round experience xx

    15 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Piercing

    Visited today for a piercing. Freindly, helpful staff in the shop were happy to explain everything.
    Hannah did my piercing. She was very reassuring and professional. The piercing was incredibly quick and (almost) painless.
    Highly recommend.

    14 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review! We're glad to hear you enjoyed your product and the range of colours available. We hope to welcome you back soon!

    Blue Banana

    Rated 5 out of 5 stars

    Fantastic customer service when my…

    Fantastic customer service when my product proved to be faulty. Very impressed and would definitely buy again.

    27 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review. We hope to welcome you back soon!

    Blue Banana

    Rated 5 out of 5 stars

    Order was well packaged & arrived…

    Order was well packaged & arrived quickly

    2 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review. We hope to welcome you back soon!

    Blue Banana

    Rated 1 out of 5 stars

    Not the best fist impression

    Bought some shoes online, the next day I got an email saying my order was cancelled as they don’t have the shoes I ordered? Somehow they took the money anyways and then refunded and now I’m stuck in a cycle waiting for the money to go back in to my account week later! I’ve not used this company before and I’m really disappointed!

    6 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    We're sorry to hear that you experienced this issue. If have not received your refund more than five working days after customer services contacted you to let you know your order was refunded, please get in touch with our customer service team with more details so that we can provide further support.

    Once again, we apologise for the system error that listed the Dr Martens available when they were out of stock.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great product..

    Great product... As described, well wrapped and quick delivery.

    24 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 3 out of 5 stars

    Very unsanitary

    One piercing that I got yesterday had fallen out (different shop) so went to bb to get it sorted. Upstairs staff really nice but the piercer who sorted me out didnt wear gloves and I didnt see them wash their hands either after dealing with a previous client although they took the time to clean the bench. They cleaned the pierced area but not the bar I had been holding in my hand for abt 15 minutes (I wouldn't even care if they used the same antiseptic wipe) Then once the bar I had was back in they proceeded to say that I needed a longer bar. Won't be getting any piercings done there unless there's another emergency situation like this. I only went because I thought it would be cleaner than me doing it myself but turns out it wasn't.

    Edit: the piercer did not wear gloves or clean the jewelry before hand

    10 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Parker

    We are very sorry to hear that you did not have a good experience in our Birmingham Branch.

    We passed on your review to our Regional Manager, who has disputed your comments.

    They have confirmed that the piercer followed all hygiene practices, including hand washing, wearing gloves and cleaning of the jewellery. The piercer also asked if you had a latex allergy before putting on the gloves.

    They also confirmed that the establishment that you went to for the piercings initially did not use the correct jewellery. Our piercers' advice was that you change the jewellery to one that is less likely to reject or fall out again. That advice was not followed, and no new jewellery was purchased.

    The service was completed free of charge as a gesture of goodwill by our in store team.

    We are very sorry your expectations were not met during this experience.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    A decent price

    A decent price, a quick sale, recived quickly

    30 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Brilliant place and staff

    Blue Banana Nottingham .. yet again you’ve treated us with care attention and made the whole process brilliant !
    My Daughter took advantage of the current offer of Buy one piercing and get the second half price , she had 2 high Cartlidge piercings  . Staff upstairs sorted all she needed with ease and professionalism . Went down stairs and this time she was pierced by Tiggs ( Tegan) who we have talked to many many times when she’s upstairs ! Thank you Thank you Thankyou for your help and patience and professionalism in sorting where she wanted them doing and sorry she bled :) your a credit to Blue Banana Tiggs !! the whole experience again was fantastic ! See you all soon :) .
    Grace & Julz x

    7 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent service

    Excellent service

    22 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Good came on time!

    Good came on time!

    19 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review. We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

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