Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans
Written by the company
No Hidden Extras
Unit A4 Bellringer Road, ST4 8GB, Stoke-on-Trent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast and friendly service helped me find the best holiday I asked for.

Reply from Blue Bay Travel
My contact is Nicola. She has been so patient with my, keep changing my requests and always so calm and helpful. We have now booked and I am so very happy with the service and booking received

Reply from Blue Bay Travel
I saw the holiday I liked on-line. But rather than book on line I wanted to speak to someone first to ask a couple of questions. Elle who took my call was very polite & answered my queries most satisfactorily.
I asked her to call me back in 48 hours while I made my decision. Which Elle did & the holiday was booked over the phone.
The price was less than the same holiday with other companies so I am very happy with Blue Bay.

Reply from Blue Bay Travel
Georgia was friendly, knowledgeable and helpful with our booking. We had pinpointed a holiday that we were interested in and she was able to make adjustments to the holiday to aid my disability.
She also helped to check her system so we knew it was the best holiday on offer for us.
We have booked through Blue Bay before, are happy to use them again and definitely recommend them

Reply from Blue Bay Travel
Requested specific international and internal flights as well as specific hotels.
Received a completely correct itinerary in a very timely manner with a very competitive price.

Reply from Blue Bay Travel
Always have a good experience when booking a holiday with Blue Bay, extremely helpful advisors, easy booking through them, everything explained and all paperwork sent either same or next day, also very easy to contact them for any after booking queries, I would have no hesitation recommending this company

Reply from Blue Bay Travel
Emaa listened to our needs, came straight back to us and showed a personal touch above and beyond what was required.

Reply from Blue Bay Travel
Kerry was really helpful and came back to me so quickly.
Thanks

Reply from Blue Bay Travel
Lynne was extremely helpful and very quick to respond to my requests. A fantastic deal and such an easy booking system (no stress ☺️) Thank you 🤩

Reply from Blue Bay Travel
Excellent booking experience, so straightforward

Reply from Blue Bay Travel
Always a good experience in booking with Bluebay Travel.
Many thanks to Leighton, top man

Reply from Blue Bay Travel
Live booking with Bluebay, they always help me pick the best hotel and if there is anything better they let me know

Reply from Blue Bay Travel
Leighton was as usual brilliant. Nothing else to say

Reply from Blue Bay Travel
I dont normally leave reviews but I did quite a bit of research as this was quite an expensive holiday and BBT were about 10% cheaper than anyone else . I spoke to Steph who was really helpful and knew her stuff so got our holiday booked and sorted in a few mins, I would recommend both Steph and Blue Bay Travel and will be using them next time.

Reply from Blue Bay Travel
Blue Bay are absolutely outstanding at understanding your needs, they are always a pleasure to deal with and I have been using them as my go to Travel company for over 15 years, I had amazing service from Louise and Ellie. The additional discount for parking through the Chairmans club is a welcome addition. Thanks again BBT.

Reply from Blue Bay Travel
Ellie was excellent she made the whole experience easy

Reply from Blue Bay Travel
Becky was incredibly helpful with a complicated holiday and very specific requests from us, we’re so grateful to her for all her help and expertise. Would use her every time! Can’t recommend her enough!

Reply from Blue Bay Travel
Fantastic service from Sioned Hughes- Lle Nesa? Managed to find exactly what we wanted for the right price. Nothing too much trouble

Reply from Blue Bay Travel
We found Blue Bay Travel via Facebook. A quick call lead us to Tamzin the rep. She found the perfect holiday for us to Anelia hotel, Flic en Flac, Mauritius. The whole booking service went very smoothly, and Tamzin was a delight to work with. As for the hotel, I was a wonderful place to stay, especially with the upgraded ocean view balcony room. Totally recommend Blue Bay travel and Anelia hotel.

Reply from Blue Bay Travel
We recently booked a family holiday through Blue Bay Travel and I wanted to recognise the excellent service we received throughout what turned into a much longer decision-making process than we originally expected.
We considered several destinations and Georgia was consistently patient, knowledgeable and thorough at every stage. There was never any pressure to book quickly, and all of our questions — from flights and hotels to transfers, weather and room options — were answered promptly and clearly.
What impressed me most was her willingness to keep refining options as our plans evolved. Georgia took the time to understand what mattered to us as a family and provided honest advice along the way.
At the time of booking, Ellie took over and again was patient and professional as we made final adjustments to our booking even though prices were changing.
In an industry where customer service can sometimes feel rushed, Blue Bay stood out for their professionalism, patience and attention to detail. I wouldn't hesitate to use them again and would happily recommend them to anyone looking for expert travel advice and a personalised booking experience.

Reply from Blue Bay Travel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.