Blue Cross Canada Reviews 

The following email message to BlueCross outlines my experience, and as of March 12, I have not yet received a response.

Furthermore, my policy was terminated once more without prior notification. Consequently, I have chosen to discontinue my BlueCross coverage due to concerns regarding their limited and selective communication methods and the high cost of premiums relative to the coverage provided.

Dear Sir or Madam,

I am writing to formally express my concern regarding a recent lapse in payment notification for my policy.

Despite BlueCross having both my email address and phone number on file, I was only informed of the missed payment through regular mail.

My policy premiums are paid by a third party, and I was unaware that their payment method had changed, resulting in the non-payment of the monthly premium. During this period, I was also out of the country and in the process of relocating. Consequently, I did not receive timely notice until I received a mailed letter from BlueCross indicating that my policy was at risk of termination due to non-payment.

Upon receiving this letter, I promptly contacted a BlueCross advisor and paid the outstanding balance to resolve the matter.

If I had been notified via email or telephone, this situation could have been easily avoided. As such, I subsequently requested termination of my coverage but was then informed that 30 days’ notice was required, meaning an additional month’s premium would be charged. If proper notification had been provided, I may have chosen to retain my coverage.

Furthermore, I observed that electronic communication was utilized efficiently when processing my policy termination and sending payment receipts.

Given these circumstances, I respectfully request clarification as to why billing notifications were not sent to my email address, as is my preference.

Additionally, I request consideration regarding the 30-day notification period in this matter due to BlueCross’s existing antiquated self-serving protocols.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,

If you’re charging that much money for the Insurance products, and keep increasing premiums like crazy, you must have some respect for people and their time. Putting people’s call on hold for almost an hour and still no answer. Extremely Frustrating!!!

Blue Cross Canada is a straight up scam.

I was let go of my job but have health issues so I had my work plan transferred to a personal plan.

It was supposed to be the exact same plan. They said it was the exact same plan. Somehow I'm playing more, they changed 90% coverage to 50% on my child's orthodontist bills and 70% perscriptions with an annual amount so low that it covers less than two months of my perscription.

This was after they initially refused to pay for anything related to this "pre-existing" condition until I reminded them that I was diagnosed with this condition while under their coverage.

I stayed with them because it was already established so I figured it would be an easy transfer, but they are, in my opinion, just money hungry crooks who will make everything as difficult as possible, hardly cover anything, and charge ridiculous amounts for the privilege.

If you have any other choice, do not sign up for a personal plan with them. You'll have an expensive monthly fee and still be paying out of pocket

I want to give them a zero. I have never made a claim to them before but on my last trip, I had a legitimate medical claim that was promptly denied. After waiting on the phone for an hour to discuss this, the agent could only read the reasons that were stated on the letter I received and told me the website where I can basically resubmit my claim. I regret ever buying insurance from them.

I am a firm believer in travel insurance and always purchase whenever I travel. I have used various providers in the past and never had any issues in the rare occasions I had to submit a claim. That is until I used Blue Cross! I agree with prior reviews that their sole purpose is to make sure not a single cent gets paid and will grasp at any straw they can not to do so.

They continuously move the goal posts on claims and make you jump through different hoops every time before repeatedly denying them and delaying payment. Be prepared to do more admin work than they do for a little as a $12 claim (20%) and follow up with them on calls. Would not recommend and will be encouraging the company to provide coverage from elsewhere.

Alberta Blue Cross' "client care" is deplorable. No prompt responses, excuse after excuse pushing back onto the client when ABC can't be bothered to train their new staff properly or supervise them to ensure their agents aren't making errors on client files. It's impossible to get respectful service (note: "polite" does not equate to respectful); impossible to file a service complaint; impossible to get a timely response back; impossible to get a resolution. Advised by Melissa R. that agents handle their own service complaints and that the manager said there is no other service complaint process. For the high premiums, low coverage, deceitful conduct and push-back from their unaccountable, passive-aggressive agents, the headache isn't worth it.

If no stars could be an option that’s what I would rather of picked, blue cross doesn’t provide proper information and makes you provide repetitive information (which your required to pay at nearly EVERY doctors office) just for them to give you the run around for proper information, what’s the point of having insurance if u have to pay for all that

Zero stars, especially for prescriptions they always have an excuse for not covering and deny most claims.. all fine print.
Pay zero for brand name prescriptions and if a generic version is not available they pay ZERO! I am cancelling my plan.

If you want your Pacific Blue Cross customers to give you higher ratings and improve your customer service, it would be better to start using artificial intelligence and replace your employees with a high‑quality AI system that can process claims faster and without manual errors. Reimbursements take far too long. I have to wait months to receive mine, and sometimes my claims aren’t processed correctly. Your staff often don’t seem to know how to do their jobs, and even the CSRs provide inaccurate information. You need to care more about your members and consider downsizing the company.

SCAM SCAM SCAM !!!!!! stay away, just put 20-50$ a month in a jar, youll be way better off. just jacked premiums up from 50 to 87$/per month for the lowest level of coverage

Pacific Blue Cross eClaims and dental claims processing are very backlogged. It takes me months to wait for a reimbursement. Some of my claims were mistakenly denied and not processed correctly. I was even asked to return a cheque to them, even though that was their employee’s fault. Their employees don’t know what they are doing. It’s embarrassing. Blue Cross Canada should consider applying AI to improve insurance claims processing. Countries like Japan are already using AI to handle claims more efficiently.

THEY CALL BACK AFTER 1 HOUR AND THEN SAY THEY CANNOT HELP TO WAIT 5 MORE MINUTES AND THEN YOU ARE TOLD WIT TIME IS OVER 1 HOUR 15 MINUTES...ALL THIS TO FIX A MISTAKE THEY MADE EARLIER IN DAY WITH A SINGLE TRIP CONTRACT...RECEIVED EMAIL THAT CONTRACT IS IN MY PORTAL BUT IT IS UPCOMING NOT THERE TERRIBLE TERRIBLE DO NOT DEAL WITH THEM

OMG! They take all the money but provide non of the benefits! Useless, completely useless.

We went for a biopsy to see if my wife has cancer or not. They just rejected our claim saying 'it's not covered' what? WTF?! It's the highest rank possible. If you are not covering cancer test and treatment what's the point of you?

Blue Cross is incredibly difficult to deal with. Communication is frustrating, responses are slow or unhelpful, and the overall experience feels designed to wear customers down rather than provide support. It’s concerning that a company this large doesn’t allow Google reviews, as transparency and accountability matter, especially in insurance. Based on my experience, I wouldn’t recommend them.

Zero stars, I expect them to step up their game because the reviews are bad, but nooooo, they don't care, it looks like they enjoy being like that.

Good or Bad it can also depends on who you talk with (that is why I give average feedback for this company). That's life, you should know it.
I did get a bad experience with a representative, then I waited the next day to call back to hopefully get another one. Then it was good experience now. If I got another "disqualified" response then I would call again the next day. So, by probability, it will not be that same representative that you talked with before that will take your call. I advise that you use that trick so that you can hopefully settle matter that maybe unfair or not right to you. Humans are different in terms of character and it's not one or two that work in an insurance company.
If I could remember the name of who I talked with, then I certainly could give a correspondingly right feedback.

This company is very weak and spineless. They will not give you travel insurance if you are a stage 4 cancer survivor. Even though I have gotten through six rounds of chemotherapy and am now taking the proper medications prescribed by an Oncologist and plan to live for many more years, Blue Cross will not relent and refuse to insure me. Surely there should be a special provision for people like me who are battling this disease.

Blue Cross website wastes time by asking many questions and at the end states "start again".
Blue Cross Rep lied about a competitor's coverage in order to sell me a trip cancellation policy. I signed up.
The competitor's policy was cheaper & better than Blue Cross.
I went on Blue Cross website to cancel
their policy and it stated "Technical Problems. Try Again".
I'm now on hold with Blue Cross by phone and no one answers the phone.NEVER (!) USE BLUE CROSS.

I moved from Nova Scotia to British Columbia and called Pacific Blue Cross in advance to ensure I could transfer and be covered. They misinformed me. It has been a shit show ever since. Terrible communication. Really awful coverage compared to what I had. I would never have moved had they given me truthful information. I wrote a complaint and they absolved themselves of any responsibility to the stress they have caused this past year. I am very disappointed. Be very cautious signing up for Blue Cross as an individual. Their reputution from the past is not how they operate now.