Blue Nile Reviews 1,512

The person helping my wife listened to what she wanted and quickly showed her the options that matched her objectives. As a result she got exactly what she wanted and is very happy.

Stunning Ring! Absolutely beautiful! Very pleased with purchase!

It was an excellent experience. I recommend Blue Nile highly. The ring I purchased as a gift to myself is absolutely gorgeous. The delivery was perfect. And everything comes with an appraisal.

I had to return the first pair I bought (my wife didn’t like the shape I picked out) and customer service was very helpful. My wife loved the earrings the second time around.

decided on ring return, ( February 6 ) looked but never left the store. It has now been over 4 weeks and no refund or even corespondence other than my two calls .
Hard feel good about everything much less recommend
to anyone else.
Sales people were awesome

The color of the sapphires for the earrings is so dark it looks like onyx.

Excellent selections, pricing & customer service . Keep up the great work !!

Remarkable product and extremely good value for the price.

Order ring was to large so sent back for exchange still waiting on the new one! Wish it didn’t take a long for the exchange process!

Swift delivery and exceptional quality!

Very poor quality and customer service is nonexistent. My husband purchased diamond hoops for me, but one earring kept falling off due to a poor latching mechanism. I sent them back to be repaired or replaced 2 months ago. I checked with the storefront where the manager said it would only be a few weeks as the company would more than likely just send me a new pair. After several weeks, I questioned the store manager 4 more times, and he said it was out of their hands now. I called customer service and was assured I would receive a call within the day. NOTHING! - I called yet again and received no callback. I needed my earrings for a special occasion, and now I have nothing except the "we are processing your order" email from 2 weeks ago. Do not purchase anyting from Blue Nile as the jewelery may be nice BUT the Customer Service is NOT

Always discrete shipping and the products are always beautiful and look like what is pictured on the website. Blue Nile jewelry doesn’t look cheap and it is a great value for the price. I always know I’m going to nail a gift when I choose blue Nile.

I found the perfect Valentine's Day gift for my wife. The shopping experience was seamless and the gift arrived on time and in fine condition.

I order with engrave request and it did not come with engraving, due to wedding time I had to use the ring. Not a pleasant experience. Not satisfied.

Currently I am waiting for my refund on the white gold men’s ring that did not fit.
I will respond once that is completed. Lloyd Rittiner

I spent an inodinate amount od lf time ordering the ring, I kept telling her that the sapphire was too dark but I was willing to buy the actual ring I tried on because it has a greenish blue color which was unusual. The ring took an additional week to arrive. I called customer service the week before it was delivered and begged that the lightest blue be selected. Instead, the sapphire was so dark it reminded me of obsidian. I was told it would take 4 weeks to be reimbursed! It took the store two days ti send it back! Ms. Thule Huff

I Purchased a 5c tennis necklace and it arrived with a kink in the chain, also wasn’t happy with the look and size of the diamonds. I returned it and purchased the 10c tennis necklace, which is amazing, but I’m still waiting on a refund from the original 5c necklace. I’ve been waiting now for over 3weeks without a refund. This process is taking way too long and isn’t acceptable.

I purchased a $1,400 engagement ring with a protection plan and it required resizing after proposing. I shipped it to Blue Nile and received no updates after several months. Time and time again, I reached out to their support chat and was told to wait and that someone would reach out to me. It was implied that they had it, and it was in early production. Only after 4 or 5 months of this was I told that the ring was never recieved, and the support and security teams told me to kick rocks, refusing any kind of assistance. This company truly scammed me and lied to me, and now I am down $1,400 and unable to afford a replacement. I saved for months for this ring.

Thank you for such a beautiful ring!!