blueribbonbags.com Reviews 

322
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth user experience and receiving timely, accurate tracking updates when baggage goes missing. Many travelers frequently note that the company provides fantastic assistance and reliable support when dealing with stressful airline luggage issues. Some reviewers were not happy with the compensation process, pointing out frustrating difficulties regarding claim denials and overly strict filing deadlines. Customers also experienced significant communication barriers and unexpected delays when trying to resolve problems with their support team. A few individuals felt that the support team was unresponsive or unhelpful during critical moments.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. On the... See more

Claim

Customers consistently note negative experiences with claim processes, reporting widespread frustration.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both extremely fast communication and... See more

User experience

Clients share satisfaction regarding the user experience, noting that the online process is simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be h... See more

Rated 4 out of 5 stars

The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more

Rated 4 out of 5 stars

We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly alig... See more

Company replied


Company details

  1. Travel agent

Written by the company

Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.


Contact info

3.7

Average

TrustScore 3.5 out of 5

322 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(322)

122 reviews in the last 12 months

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Rated 1 out of 5 stars

Worthless waste of time and money

Worthless waste of time and money. Blue Ribbon does nothing to help and denies reimbursement no matter what the circumstances are.

This company is a bunch of scammers and should be brought up on charges for false advertising.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

5/5 customer service and support

Blue ribbon bags were responsive, timely, and supportive during a stressful time when I lost my bags. They provided great customer service with clear communication throughout the process. I am grateful!! 5/5 ⭐️!!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service! I highly recommend. My client had a five-day delay in the delivery of his luggage and before he received it from the airline, Blue Ribbon had paid the corresponding compensation.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Weird loopholes to file a claim

This company has weirdly specific policies, like requiring that you provide an airline report within 24h of landing - which is very impractical.
Read the fine print, and stay away!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

A very good service

A very good service. I was really surprised, I never had such a good service. Next time I will use Flight Network again.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Blue Ribbon bags through flight centre as waste of money…

Blue Ribbon bags through flight centre is a waste of money. What annoyed us with Blue Ribbon Bages is that we put in the Mishandled Baggage Report whens our daughter’s bag did not turn up on the next flight. We then received an email from Blue Ribbon stating they are not an insurance company but rather a service of tracking and expediting the return of misdirected luggage. They said as a courtesy they tracked the bag and said it had arrived at our destination before we had even boarded the flight. The most annoying thing was we didn’t ask for money from Blue Ribbon. We just asked them to help locate the bag. We feel that they were more interested in not having to pay any money than to find the missing bag and also the fact that they gave us incorrect information. They were more of a hindrance than anything.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Totally worth doing!!

Great experience! Lost my suitcase on the way to Orlando. Blue Ribbon located it for me immediately. I’m doing this forever for the peace of mind it provides!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with My Queensland…

My experience with My Queensland holiday company Matthew was so helpful and reassuring when I spoke to him and explained everything in detail with no pressure on me and let me decide what to do for the experience for my husband and myself and I would happily go back to your company and Matthew again

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Best Prices!

We had a fantastic experience with this flight agency! Sofia was incredibly helpful—she responded to our emails very quickly and was always kind and professional over the phone. She made the entire booking process smooth and stress-free. On top of that, the prices offered were the best among all the options we researched. I highly recommend this agency and will definitely use their services again!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

A scam and a joke

A scam and a joke. What a total waste of time. Tried everything to lodge a report for a lost bag, but was denied at every opportunity. Do not bother or waste your time. Scam.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

My luggage was lost on a long distance…

My luggage was lost on a long distance flight from NY.
I have received most professional service with a multiple daily updates.
The company is super efficient, providing a top quality service.
The bag was found and delivered to me in an excellent condition after 3 days, week end inclusive.
Needless to say, I am a loyal client now

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Worst baggage protection services

I don’t want to give even 1 star

I had an extremely disappointing experience with this company. I purchased baggage protection, and unfortunately, my baggage was lost. They require a claim to be submitted within 24 hours, which is unreasonable, especially when I encountered technical errors during the submission process. Despite reaching out to multiple representatives for assistance, no one was willing to help or provide any compensation.

What’s even worse is that companies like Trip com encourage and tie up with such fraudulent and useless services. It’s shocking that they promote a company that doesn’t investigate claims properly but instead relies on automated responses based on online luggage tracking. There is absolutely no accountability or effort to resolve issues.

This was an absolute waste of time and money. I would never recommend this company or their so-called baggage protection service to anyone.

The lack of customer support and rigid policies make it clear that this company prioritizes profits over customer satisfaction. I would never recommend their services to anyone. Save yourself the frustration, time, and money—look elsewhere for reliable solutions.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Actually a scam. Probably an illegal business too.

First thing you gotta understand is that Blue Ribbon does absolutely nothing to help or "expedite" the return of your bags. They only claim that so they can sell insurance-like services without a license.

All the positive reviews are from people who got their bags back through the normal airline process. Blue Ribbon did nothing. Most bags are found within 72 hours, and Blue Ribbon takes advantage of this to make it seem like they did something.

If your bags actually get lost, Blue Ribbon will require more and more weirdly specific and mostly useless information from you, with tighter and tighter deadlines, down to 12 hours.

If you successfully navigate their ridiculous requests, they will ultimately make up a reason (literally!) to not pay you.

The reason they made up in my case was that the lost bag was actually loaded onto the final flight, which was completely false.

This seems to be consistent with the reason they made up on other claims, so it may be one of their go-tos.

This business is literally a scam.

22 December 2024
Unprompted review

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