blueribbonbags.com Reviews 

322
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth user experience and receiving timely, accurate tracking updates when baggage goes missing. Many travelers frequently note that the company provides fantastic assistance and reliable support when dealing with stressful airline luggage issues. Some reviewers were not happy with the compensation process, pointing out frustrating difficulties regarding claim denials and overly strict filing deadlines. Customers also experienced significant communication barriers and unexpected delays when trying to resolve problems with their support team. A few individuals felt that the support team was unresponsive or unhelpful during critical moments.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. On the... See more

Claim

Customers consistently note negative experiences with claim processes, reporting widespread frustration.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both extremely fast communication and... See more

User experience

Clients share satisfaction regarding the user experience, noting that the online process is simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be h... See more

Rated 4 out of 5 stars

The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more

Rated 4 out of 5 stars

We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly alig... See more

Company replied


Company details

  1. Travel agent

Written by the company

Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.


Contact info

3.7

Average

TrustScore 3.5 out of 5

322 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(322)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peace of Mind

Loved the peace of mind not to worry about losing my bag! And even if I did, feels like someone is looking out for me!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Best $5 I ever spent

Best $5 I ever spent. My lost bags were found quickly and returned to me by the next morning. I didn’t even have to pick them up from the airport!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Blue ribbon and highly recommend

I had a great experience with Blue Ribbon Bags. My luggage was delayed by the airline, and I’m so glad I had signed up for their service. They were responsive, professional, and kept me updated every step of the way. Thankfully, my bag arrived within the guaranteed window, and the peace of mind was worth every penny. Highly recommend this service for any travelers!

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service! Everyone should be using blue ribbon bags quick and easy to download blue ribbon bags never fails when your in a jam with your lost luggage it’s returned prompt with never any issue! Couldn’t recommend it more

8 July 2025
Unprompted review
Rated 5 out of 5 stars

5 stars from me!

BlueRibbonBags were super professional, very responsive and hands on! Lost my luggage and they took care of it in a heartbeat. I don't usually write reviews but these guys deserve it!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently used BlueRibbonBags.com

I recently used BlueRibbonBags.com, and I’m thoroughly impressed with their service. Traveling can be stressful, especially when it comes to lost or delayed baggage—but Blue Ribbon Bags provided an extra layer of reassurance.

Their registration process was simple, the coverage is affordable, and most importantly, they deliver on their promise. Knowing I had their support gave me peace of mind throughout my trip. Fortunately, I didn’t need to file a claim, but it's great to know such a reliable service exists.

Highly recommended for frequent travelers or anyone who wants extra protection for their checked bags. Great value and a responsive team!

4 July 2025
Unprompted review
Rated 4 out of 5 stars

Reviewing Blue Ribbons again

Reviewing Blue Ribbons again. It took them 2 days to get an update but then they were perfectly accurate. Even better than my Samsung tag that took another few hours to update accurately

10 July 2025
Unprompted review

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