BMG Money Reviews 11,608

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people were dissatisfied with the service, mentioning issues like miscommunication, being given incorrect information, and a lack of support when facing financial hardship. A few reviewers also noted difficulties with the refinancing process and felt that their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Customer service

Users describe positive interactions with customer service. Many customers praise representatives like... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the helpfulness and patience... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy, fast, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the promptness... See more

Based on these reviews

Rated 5 out of 5 stars

Claudia was very polite very helpful, especially after receiving really poor service last week. She helped me to pay off my loan gave me guidance on what to expect and apologize for the service I prev... See more

Rated 5 out of 5 stars

Mario was very professional with a pleasant voice with the willingness to help me with my concern. He assured me that I would receive a message by email or text if not both when the issue of my concer... See more

Rated 5 out of 5 stars

I have been a member for over 10 years and I can honestly say BMG and the staff are excellent . I also had the privilege to work with Isabel she is patient and knowledgeable

Rated 5 out of 5 stars

David took his time and was very patient. Informed me about the necessary documents I need to send. The entire experience was very friendly.

Rated 5 out of 5 stars

It was a very pleasant conversation, answered all my questions. And did not rush me off the phone. And didn’t act like I do matter . Oscar was wonderful.

Rated 5 out of 5 stars

Marcus was very nice and very helpful in helping me get back into the account online. Explain to me that they are experiencing issues and advise me on the steps to get in on the Website .

Rated 5 out of 5 stars

I am very pleased with the outcome of my experience with BMG money my underwriter Mrs. Alejandra E. Was very helpful and understanding. Thanks again

Rated 5 out of 5 stars

The call wasn’t even 10 minutes. Got help fast and Juan G. got straight to the point. Also gave me additional advice, really appreciated it. I recommend

Rated 5 out of 5 stars

Jesse was very polite and informative. The information he provided me with was thoroughly presented. In addition, he was also attentive to any questions I might have.

Rated 5 out of 5 stars

Chamine called and was very polite ask the questions she needed and told me the next steps very fast and friendly. Appreciate her service!

Rated 5 out of 5 stars

Armando was excellent. He was kind and very patient as I didn’t know how to get to certain areas on my phone(not savvy tech yet). He was willing to help me and we got the job done. Very professional.... See more

Rated 5 out of 5 stars

Excellent they will get right back with me as soon as I send them a text and they all also know what they were talking about

Rated 5 out of 5 stars

Experience was great ! Application was easy to fill out. Spoke with a representative George. G. He was very helpful and courteous.

Rated 5 out of 5 stars

Luis was very knowledgeable and polite. Helped me very quickly. I am extremely satisfied with the service he provided.

Rated 5 out of 5 stars

I called back and spoke with Mario Oscar to confirm if my account was paid n full. He was very helpful and I appreciate him helping me

Rated 5 out of 5 stars

The process was easy and representative was helpful every step of the way. Thanks for quick responses Alejandra!

Rated 5 out of 5 stars

The experience with Mario Oscar's attention was excellent, he solved my doubt on the call and was very friendly and professional

Rated 5 out of 5 stars

Luis was the bomb he made it personable I felt like we were family. He was professional and kind. Luis deserves a 20% raise

Rated 5 out of 5 stars

I called because the app was telling me I was able to refinance my loan on March 20. So, I called to get a better understanding, and David was so helpful and answered my questions and concerns. Tha... See more

Rated 5 out of 5 stars

Thank you to Stephanie Villa.. for promptly reaching out to me and confirming my documents received and verification of my phone #.. with her experience and knowledge it will speed up my approval...... See more

Rated 1 out of 5 stars

I have spoke with this company numerous times since 121225 with them giving me the run around, miscommunication, being told wrong & different information every time. I want to cancel & delete All my a... See more

Rated 5 out of 5 stars

Lorenzo g was very prompt giving me a quick response about refinancing my loan and is very knowledgeable.

Rated 5 out of 5 stars

Luis was very helpful and informative. He took is time to answer my questions and even informed me of additional information that was beneficial to me that I didn't know

Rated 5 out of 5 stars

Luis truly went above and beyond with helping me when he sensed I needed assistance. Luis was able to break down exactly why I was denied previously on my last refinance when the other customer servic... See more

Rated 5 out of 5 stars

Very professional and good services easy to access I just talk to Alex he's very helpful

Rated 5 out of 5 stars

Brandon was super helpful and kind answering my questions and assisting me along the way!

Rated 5 out of 5 stars

The gentleman helped me with my issue in a timely matter. Much appreciated.

Rated 5 out of 5 stars

Charmine has excellent customer service. She helped me very fast.

Rated 1 out of 5 stars

I do not understand how they allow you to refinance a loan but when you pay one off they deny you for another one after paying it off early.. shame on these people.

Rated 5 out of 5 stars

Mario Oscar was very kind and knowledgeable, explained the program very well

Rated 1 out of 5 stars

BMG money has got to be the most anti-customer, self-serving loan shark out there for people who fall into financial hardship. Allow me to explain. First of all, make sure you read ALL the... See more

Rated 5 out of 5 stars

David was very helpful and very patient. David also answered every question I needed answered and made sure I understood

Rated 5 out of 5 stars

BMG is the best not only at helping the customer but also amazing at communicate with. I have recommended them to family and friends and they have had the same experience as well.

Rated 5 out of 5 stars

I would like to take short time out of my day to compliment my fantastic representative for today, Mario Oscar. He was so calm, patient, pleasant, and extremely helpful. Mario's fantastic attitude mad... See more

Rated 5 out of 5 stars

I like the fact that I received my funds right away. I also received a response quickly. Carlos Diaz called me and informed me on the status of my application and then got me approved immediately afte... See more

Rated 5 out of 5 stars

Eddie G was very patient and understanding with me. I had to figure it out myself. I got it. Thank you for your understanding and patience. I will most definitely refer you

Rated 5 out of 5 stars

Great service Brandon explained everything in detail about what information was needed quick easy process ..😊Thanks again!

Rated 5 out of 5 stars

Claudia L was one of the best representatives I have worked with at any company in such a long time! She took the time to explain everything to me and was completely transparent! She treated me like a... See more

Rated 5 out of 5 stars

BMG get a five-star rating because of the experience that I have with them today they help me out if I didn't know anything they walked me through it and to make sure I was complete and my application... See more

Rated 4 out of 5 stars

It was a little difficult to get everything done but am very grateful for them and love that the payment is low and easy

Rated 5 out of 5 stars

Brandon was very helpful and quick. Bmg makes the application process easy. Thanks

Rated 5 out of 5 stars

Customer service was a highlight. When I had questions about the payment schedule and a minor billing adjustment, I spoke to German, who resolved the issue without friction. Their online account porta... See more


Company details

  1. Non-bank financial service
  2. Financial advisor

Written by the company

A BMG Money loan is an affordable loan, available via direct deposit. We pride ourselves on offering emergency lending to those who need it most. Licensed lender NMLS# 1649032


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I would like to take short time out of…

I would like to take short time out of my day to compliment my fantastic representative for today, Mario Oscar. He was so calm, patient, pleasant, and extremely helpful. Mario's fantastic attitude made my day. Thank you so much Mario you rock! PS I wish I could be routed to him every call ❤️

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I was greeted with respect and had the opportunity to ask and have all of my questions answered very kindly. Great job!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

THANK YOU SO MUCH DAVID

I love the fact he went way and above to change my phone number for me the last time I called I try to change my number and the man told me no he can not do it. So I definitely appreciate David soooooo very much he definitely went way and beyond and also answer all my questions that I had thank you again so much DAVID.

11 March 2026
Unprompted review

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