Bmw Connecteddrive Reviews 

Connected drive is horrible to deal with they are rude ! I had an issue with the apple car play app an they did nothing about it at all . You have to email them a the lady was rude in her reply , basically calling me a liar ! Makes me not even want a BMW ANYMORE

The laters update of the “My BMW” app is an absolute mess up !! The Schedule Service section now shows all and any service possible! Nothing about those service points that are on the car & need doing at what time !
The remote controls for sending a Plan Ventilation has also been changed ! We now have to set a “Start Time” for when we expect to use the car. What is wrong with just telling the car to start ventilation ? As it was before!?
Obviously the updates were thought up by som Geek who never drives a car !!
Absolutely useless as an App now !!

Worst customer service ever! Over 30 emails and they can’t log a simple tech support ticket. Every email picked up by a different “bot” asking already answered question.

Just ordered by first non BMW company car, 12 years loyal customer but the subscription model was the last straw for me.

Generally BMW operating system is something out of MS-Dos era. Service, connectivity all very poor now. Have to spend hours trying to get a call and pass so many questions. All a bit obsolete. App full of bugs. Only got car in 2021. After being loyal BMW member for 30 years, very disappointing to see BMW slide like this.

Absolutely hopeless, changes data after personal settings have been saved. Totally frustrating and difficult to navigate. Total garbage!

Gets one star as 0 isn’t an optional

Trying to download map update. The download is extremely slow. It demands a suitable USB before the download starts (why can't it start the download and check te USB in parallel?). Have downloaded it once, had to change the USEB because, although there was sufficient space on the drive, it requires a USB drive empty of all other data (why?). I had to change the USB and the app then restarted the download from scratch.
My life is *far* too short for this. Your car engineering is fantastic, BMW. Your customer-facing software engineering leaves a lot to be desired. I shudder to think that your real-time systems sotware engineering is built to the same standard.

Marshall BMW refused to look at connectivity issues without huge charge. Another garage found limited funcionality in 3 areas of Connected Drive. BMW UK refuse to authorise their garages to look at issues free of charge and don't guarantee refund if the problems are down to them, either manufacture or Connected Drive or App.

I have contacted them for queries I have in relation to products I purchased for my BMW through connect.
I have yet to have a reply.
The problems I have sorted out but would have been much quicker if they would just answer my e-mails.
Very poor.

What a terrible system and bad customer service

Absolute junk. The software is akin to one of those Android tablets you get from China for £20. Glitchy, laggy, buggy, and not for for purpose. Easier to put a Bluetooth speaker in the footwell and use your phone.

Unable to connect. Alters data without asking or confirming. Knocks out other applications.
Service / Support is very poor and seems to be ran by 4 year olds. Or is this insulting year olds.
Very bad for BMW. they will lose custom.

The connected drive package I bought a few months ago no longer works waste of money and not very helpful people to solve the situation they just want to palm the problem onto someone else

My emails stopped working in my car last week so went onto my account to check my settings but each time I saved I received an error message to contact my email provider.....which I did. He checked over my settings and gave them the thumbs up so I phoned BMW connected drive. Answered by a nice sounding young woman who took 4 minutes to get through my security questions then a further 10 minutes discussion as she had difficulty understanding my problem. Asked me to hold (a further 4 minutes) only to be then told my car was not compatible to receive emails! Since when I asked, quite some time ago she replied, over a week? Well over a month she replied. Then how come my emails worked fine until last week? I gave up and hung up frustrated and still unable to receive emails in my car for which it was designed.

Dear all,
Owner of à IX3 M
The combination is myBMW application and BMW charging doesn’t work at all since January 2023

It results impossible to charge your car with your initial contract with the application myBMW without loosing you ionity+ benefits.

bmwcharging is a different firm than BMW which owns MyBMWapplication so they oblige you to reset your initial contract with all your benefits and send you an other card
My wife was stucked 5 hours with my kids in Spain because all the charging stations In the perimeter of the roadway wasn’t able to accept the RFID cards,
only the app which still isn’t
Synchronizing with the BMWcharging contract.
I remotely loose 5 hours on the phone between the two firm BMW and BMWcharging and they didn’t want to contact themselves so I was obliged to switch several times one to another.
They wasn’t able to find a solution and they condemned each other fault of a situation which definitely let my wife and three kids alone on the roadway.

A big problem to solve a shame for BMW👎

Impossible de charger avec l’application My BMW qui ne synchronise pas avec mon contrat BMW Charging sans annuler mon contrat initial qui bénéficie de la promotion ionity

I have a four year old BMW which means I have to pay to maintain ConnectedDrive and map updates. The map updates are poor. A new junction on the M11 that opned in June 2022 doesn't feature on the map in April 2023.
The new model cars will also have a subscription service for things like heated seats (£150 per year), and heated steering wheel (£100 per year). So you might buy a car with the hardware installed, i.e. you have paid for it, but then have to pay more every year to take advantage of it. It also applies to many of the safety features. Outrageous.
This would really put me off buying another BMW.

I have had my BMW from new since 2016. Every year I paid for my connected drive. I recently discovered that the mapping is hopelessly out of date. And the car has been into the dealer several times for service. After many emails with BMW and many hours trying to fix it they finally told me the car has to go into a dealer. All the dealers are miles away and the dealer I bought the car from has changed hands and are now very poor. I will use my i phone in future!

There was a safety issue with the windows on my new 330e (2021) where they wouldn’t stop if something was to get in the way, I found this out when my step daughter caught her finger.
I spoke to bmw who raised it with special cases and to date I have had no response, as it was a safety issue I had to raise hell to get this looked at with my local dealer and it was confirmed there was a software problem.
The communication with BMW connected drive, BMW roadside assistance, BMW uk or BMW special cases has been more than appalling.
Beware