Bmw Connecteddrive Reviews 

For me it works fine. What can i say

Absolutely awful customer service. Have had problems with out of date mapping and really awful navigating through traffic despite paying for the service with my x3. Emails to connected drive are mostly not answered. The few that are are staggeringly bad and often weeks later. It really does feel like you are talking to a disinterested teenager rather than someone with ANY technical understanding at all. Just awful

Had problems downloading MAPS because of the BMW-downloader program not starting on my PC - changing browser didn't work. I Emailed BMW and got this answer 1 month later: "Did you try to unzip the program before running?". This is the worst service EVER. Why not call it a day and end this disaster. Why even try calling this a service?

I bought a car for ever, but with Connecteddrive for 3 yrs!

I got an email telling me my connected drive "subscription" had expired after 3 years of ownership of a vehicle I paid BMW £60,000 for. A bit disappointing to be charged £139 per year for the equivalent functionality but agreed to renew as we were going on holiday and wanted the real time traffic updates for the navigation system.
After 3 failed attempts to buy, I rang BMW customer services to be told they have a fault and I should use a different browser, and to reset my browser history - losing all saved passwords etc... Still didn't work and I rang them again, to be cut off after finally getting through... Ok, 3rd time lucky I'm thinking, as I call them again..... Nope - another phone call telling me to wait an hour and then to try again.... Failed again.
Asked me to email a screenshot and I did this, explaining that we were going away on holiday with the car and wanted the navigation to work... NO response before we have to leave...£60k may not be a lot to BMW and their customer base, but it was to me. I won't be buying from BMW again, not only because the Service is poor, but also because they should not be making you pay again for basic functionality that is available in a car costing less than half the cost of a new BMW.

What a dreadful service from a company like BMW, there are no instructions on the website so you have to ring to get them, it then takes hours to download, then you have to buy a USB memory stick that isn't made by Sandisk. Once you have been through all of that and it doesn't download to the car you can set to trying their complaints department! The person I originally spoke to was rude and dismissive and would not even accept I had a complaint. I have at least finally been told I will get a refund.

I purchased the USB Map update, takes an age to download and unzip and fails to install. No help from these clowns and no refund either. When asked a year later if I want to extend my subscription I asked if the problem was fixed. Replies about the subscription but no acknowledgement of the installation issue. Googling the issue suggests I'm not alone. So I spent £50 on something that didn't work and their response is that I will be able to extend my subscription soon. Why would I?

I purchased BMW connected package from the website when the site was showing my car has got the features. After purchasing the package, I realised, voice control, email, Other Apps etc are not working on my car. When I rang the first person said it will take 24-48 hours to activate features in my car and I have to wait. After 48 hours, when I rang, they said, my car doesnt have these features builtin(but I can see voice control button etc in my steering wheel). They have no system with any data about bmw cars to say what feature is in or out. Without making this clear they sell packages online. When I asked to refund the money, they asked to complete a form and return it to BMW for them to cancel it. After I sent completed form, after few days they sent me a credit note to my email, but I never get the money in my bank acount. When asked they said it will take upto 14 days to refund the money. Later I reaslised the BMW connected package is free with new BMW cars and as bought a used BMW from a BMW dealer, I was not aware about this. They still sell these packages to customers who are unaware about this. Even if you have this package, it is an old, slow (slower than slug), most ugly looking feature and I can't believe the BMW sells these packages and make profit out of these even now, the era of 5G connectivity.