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Zatu Games Reviews 

9,602
•
TrustScore 4.5 out of 5

4.4

Trading Card Shop
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Review summary

Created with AI, based on recent reviews

Considering 1,238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products arrive quickly, are reasonably priced, and come carefully packed in perfect condition. People also deeply appreciate the very competitive costs, helpful recommendations, and the exceptionally smooth purchasing process overall. Some reviewers were not happy with frustrating delivery delays, noting that parcels sometimes take too long to arrive or get lost. Consumers also experienced recurring problems with pre-orders, long waiting times for dispatch, and inadequate communication regarding stock availability. Others mentioned difficulties dealing with courier services when parcels were mishandled or delayed during transit.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrived in good condition and as... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Price

Consumers find prices to be very competitive, often noting that items are cheaper compared to other online... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on stock... See more

Quality

Clients share positive opinions on quality, highlighting that items frequently arrive in great condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Rated 5 out of 5 stars

I live in Brazil and bought a board game for the first time at Zatu Games. I couldn't be happier with my new board game, which was very difficult to find on the Internet. The tracking system is great... See more

Rated 5 out of 5 stars

I bought a copy of Kingmaker 2 from Zatu as it was well-priced but I was a little wary as some reviews are poor (for both Zatu and Evri). In fact it turned up quickly and on time (I had paid the extra... See more

Company details

  1. Trading Card Shop
  2. Game Shop

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(9,602)

1,185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fixed my problem with no issue

My package was damaged beyond repair. It wasn't Zatu's fault but they replaced the package immediately and I got it within a few days of making them aware there was a problem. The measure of a company's quality is how good they are at resolving problems and Zatu are top tier.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Price and Packaging Excellent

The packaging on the jigsaw puzzles was excellent.
Both the price of the puzzles and the delivery price were very low compared to any other UK company I have ordered from. Delivery took 6 days, rather than the overnight delivery quoted on the website, but I wasn't in any hurry. I am not deducting a star for this because price and packaging were really good.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, next day delivery so I managed to get a new game last minute for board games night! Good prices too!
Would use again :D

There was also an issue with posting next day with Evri, and they managed to dispatch the parcel with Royal Mail instead without any issues.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Board games were packed well. Prices are very good compared to other websites, including Amazon. Would definitely buy again.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Pre Order Issue but great service

Made a pre order with Zatu which was delayed by the distributors Team at zatu kept me up to date and shipped my product as soon as it was in their warehouses. Delivered Quick and packaged well Prices good against market

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, found the item I was looking for that wasn't available anywhere, fast service, great communication. Will definitely use again!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Pokemon booster bundle

I ordered a pokemon booster bundle. It arrived opened and damaged. Despite prompt and friendly customer service, all they could offer was a refund on shipping.

4 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

We're sorry to hear that you were disappointed with the condition of the Pokémon Booster Bundle you received.

While we appreciate your comments regarding our customer service team, we would like to clarify that the refund of the shipping cost was offered after you specifically requested a refund on the shipping charges.

Following this, when you then advised that this resolution was not acceptable despite requesting this, we also explained that we would be happy to arrange for the item to be returned and replaced for you.

We always aim to provide fair and appropriate resolutions when issues arise.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 9320, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

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