Zatu Games Reviews 

9,581
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products arrive quickly, are reasonably priced, and come carefully packed in perfect condition. People also deeply appreciate the very competitive costs, helpful recommendations, and the exceptionally smooth purchasing process overall. Some reviewers were not happy with frustrating delivery delays, noting that parcels sometimes take too long to arrive or get lost. Consumers also experienced recurring problems with pre-orders, long waiting times for dispatch, and inadequate communication regarding stock availability. Others mentioned difficulties dealing with courier services when parcels were mishandled or delayed during transit.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrived in good condition and as... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Price

Consumers find prices to be very competitive, often noting that items are cheaper compared to other online... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on stock... See more

Quality

Clients share positive opinions on quality, highlighting that items frequently arrive in great condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Rated 5 out of 5 stars

I live in Brazil and bought a board game for the first time at Zatu Games. I couldn't be happier with my new board game, which was very difficult to find on the Internet. The tracking system is great... See more

Rated 5 out of 5 stars

I bought a copy of Kingmaker 2 from Zatu as it was well-priced but I was a little wary as some reviews are poor (for both Zatu and Evri). In fact it turned up quickly and on time (I had paid the extra... See more


Company details

  1. Trading Card Shop
  2. Game Shop

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,581)

1,164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service.

My package was delivered damaged by evri from zatu games. There was nothing in the package. I provided evidence of non delivery by photographic proof that the package was open. I went through all zatu games procedures to make a claim. E got to a stage where they were hoing to replace the items. But have not had any more emails from them since. They are totally not interested and dont care. Will not recommend this awful company

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Zatu is the best

Zatu stocks the best games and has clear description of the game and the delivery was very prompt, very happy :)

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience All Around!

Ordering was fast, easy and affordable. I enjoyed the email updates that kept me informed as my order moved through the process. Everything was well packed and safe on it's long journey to the US. My shipment arrived much quicker than expected and I am beyond satisfied!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately both Zatu and evri have…

Unfortunately both Zatu and evri have been appalling, both in customer service and communication, ive had an order missing for the best part of the week with little to no update from evri and zatu are not offering to help or look into why its now supposedly being returned to them, no support and minimal explanation,

I wont be shopping here again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Well made UV torch

The UV torch I ordered is perfect for my needs. I bought it to uprate cleanliness in my home, especially kitchen & bathrooms. It works really well, highlighting any organic matter which isn't necessarily visible to the naked eye.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Ireland

Ordered to Ireland. Vat paid, so no hidden charges. Straight forward and easy.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Delivered to wrong address

Delivered to wrong address, phoned customer service who refused to accept that the picture given by the courier was not my house and refused to assist or investigate. Luckily the person who it had been delivered to (7 streets away) brought it to my house before they even offered me their non-receipt of goods form.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Havent used them for along time due to…

Havent used them for along time due to endless issues with this so called company. Made 2 orders and had problems with both. Several items were damaged. They literally look like someone had just thrown them in the boxes and not cared that they were easily damaged items. Returned them and asked for a refund for the items that was over 3 weeks ago and still nothing. Looks like ill be contacting trading standards, citizens advice and doing a claim with paypal. I really hope zatu get shut down Im sick to death of shady companies slike this being allowed to operate and abuse customers. Disgusting company AVOID at all costs!

I had another order turn up. Asked them to pack well customer service said they would let them know. Heavy and fragile book came with no bubble wrap or anything just a thin card slip. What a surprise yet another damaged item from this lying pathetic company, AVOID!!!

UPDATE - Now they reckon they never received the item back and are messing me around. Nearly a month still no refund. Now taking it to trading standas, citizens advice and the police as well as contacting my payment provider to get my money back. THIS COMPANY NEEDS SHUTTING DOWN. VILE SCUM!

24 June 2026
Unprompted review
Rated 2 out of 5 stars

Delivery is very slow

Delivery is very slow - misleading when product is in stock and you pay for Evri 2-3 days delivery, but product isn’t even sent to Evri for shipping until day 10. I had not seen estimated time window when ordered but delivery missed this anyway.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

It took a little while for the games to…

It took a little while for the games to be dispatched. Ordered on a Wednesday with delivery expectation Friday/ Saturday. No update until Saturday with games arriving on Monday. Not a huge issue, as everything was delivered promptly. But if the expectation is 3 days from ordering, a lack of contact on a small delay sours the feeling. That being said, I'd still order again due to promptness and price of items.

15 June 2026
Unprompted review

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