Zatu Games Reviews 

I had a good shopping expeince, My order arrived on time and item was exactly as advertised in the website.

Ordered items that were shown several copies in stock. Payment was made and taken immediately and a firm delivery estimate provided.

The delivery window came and the items were not even shown as dispatched yet. I sought an update and the reply was "something, something supply issues. We'll get to you as soon as we can". No updated delivery estimate - just sit on your hands and wait bro.

Clearly advertising items for sale which arent available, or so badly organised that they have no idea what they do or dont have in stock.

Took my money quick enough but now expect me to wait around around for an indeterminate amount of time whilst they get their act together, which is exceptionally poor in a highly competitive industry with a lot of other companies who would like my money.

I had to chase them for an update when it became obvious that delivery wasn't going to happen on time. I might have been more understanding if they had been more proactive and reached out to me to explain the delay.

Funnily enough a gamer friend at work told me they have form for this kind of nonsense when I told him who I had ordered from. I guess he was right.

I was a first time customer. I won't be coming back for a second time.

Have asked for a cancellation and refund, so let's see if they can at least sort that promptly without some more impersonal, automated looking flim flam about why they can't do it...

EDIT: Refund provided but will take several days to land. Fair play for a quick response to that.

A lot of words in their reply, and I don't claim to understand how complex the industry is but I do know what quality service looks like and it's very, very simple:

When something is advertised as available, I expect it to actually be available and to receive the goods rather than excuses.

That is why the competitor I ordered the items from at 2000 hours last night who dispatched by midday this morning with tracking will be getting a five star review when the item arrives.

Easy to navigate, quick order and payment process, great delivery!

First time customer. Ever thing went smoothly. Shipping was faster than expected (US destination) and reasonably priced. Will definitely do business with again.

Great with delivery times and a massive range of games and most with good prices. Now my go-to site for searching for things to buy!

I have given Zatu multiple chances over the last couple of years, but after having four separate orders cancelled, I’ve finally reached the point where I can no longer recommend them.

The first incident was last year when I ordered a Warhammer product, only to be told later that the order had to be cancelled because they didn’t have enough stock available. I was disappointed, but I accepted that mistakes can happen.

Unfortunately, the same thing happened again this year. I pre-ordered the Warhammer novel Deathworld, only to be informed that Zatu could not fulfil the order because they failed to secure sufficient stock. What made this particularly frustrating was that other retailers received their allocations and fulfilled customer orders, meaning I completely missed out on obtaining a copy.

Not long afterwards, I placed another pre-order for The Hive by Dan Abnett. Once again, the order was cancelled because Zatu did not have enough stock to satisfy demand. At this point, a pattern was becoming clear.

The final straw came this week. I ordered Final Fantasy TCG Opus 28 after the website showed copies as available. Three days passed with no dispatch, so I contacted customer service for an update. I was then informed that they didn’t actually have enough stock to fulfil my order and it would be cancelled.

Four cancellations. Four separate occasions where products were listed for sale or pre-order, orders were accepted, payment was taken, and only afterwards was I told that stock was unavailable.

The most frustrating part is that these are not isolated incidents. When a company repeatedly advertises products, accepts orders, and then fails to supply them due to stock shortages, it raises serious concerns about inventory management and order control. Customers should not have to gamble on whether an order will actually be fulfilled.

While customer service has always been polite when I’ve contacted them, politeness does not make up for a recurring inability to deliver what has been sold. After four cancelled orders, I have completely lost confidence in Zatu’s stock management and pre-order system.

I genuinely wanted to support this company, but based on my experience, I can no longer trust them with pre-orders or limited-release products.

First class service. I ordered the models on Sunday evening and they were delivered on Wednesday morning. Lowest price around. Would highly recommend this firm.

Delay from Evri, outside Zatu’s control but delivery was paid for and delayed - no refunds offered.

My initial order for an out of print item was delivered quickly, but damaged in transit. They were very quick to respond to my email, and sent a replacement in perfect condition immediately upon receiving the return. I was very pleased with the level of service I got.

Extremely happy with all my orders from Zatu, Speedy shipping, packaged safely and prices are great. Highly recommended to everyone

First time I'm purchasing from this store and hopefully the last time.

I bought 3 items,
Slay the Spire
A Meeple Circus Expansion
A Summoner Wars Expansion

The Summoner Wars expansion was set to release per their information on the site in late of May. I put my order in 16nth of May.

The expansion is still not out though now in middle of June, and I have no idea when that will happen. I didn't care about the delay or if it got delayed much, even though more transparency would be better. It was a preorder so whatever.

What I do care though is that now they sent me a message that there is an issue with my Slay the Spire copy! So a further delay(who knows how long) will take place even if the expansion I was waiting arrives.

I'm 99% sure that they gave my copy of Slay the Spire to someone else. Cause i was checking their availability from time to time and even a week after my order Slay the Spire was still in stock in their website.

This is starting to feel ridiculous. I paid 30+ euros for shipping and what not, and my order goes from one problem to another.

Be careful when you preorder stuff from them.
Be careful and dont trust their availability either. They said they had 3+ items left of Slay the Spire but my order now sadly doesnt have the game i paid for a month ago?

Terrible experience. Its just sad cause i couldnt find 2 of the 3 options anywhere else in my country and I had to trust that they did indeed have them.

Out of curiosity I'll just wait to see how long it will take them to fulfil everything, and if anything arrives hit, broken or squashed, or if they cancel my order, oh boy.

TLDR: Be careful and stay away from this store. Wrong availability dates and wrong stock. They give away the games you purchased to other people instead of keeping them on hold until all items are ready. I was checking their website a week after i bought my item and it still said in stock. Terrible.

The parcel arrived soon and with no dammages.
Also the cost after shipping was still lower than the MSRP

Been a loyal customer of Zatu for so many years, but enough is enough. They have chosen Evri as their delivery partner, so their choice,

Average postal time with Royal Mail is 2- 3 days. I ordered 4 games as a present 7 days ago and still have no clear indication of when or if they will arrive, or even where they are right now.

I have given 2 stars because the website change is good and an improvement, but while Evri is your delivery partner, I will shop elsewhere.

Very well packaged and fast shipping even for international. Highly pleased

This game was a year log wait, really - ideally Zatu would have said when it was being released and kept me up to date on it - otherwise great price and its delivered perfectly

I've ordered from Zatu a couple of times in the past and always found them to be reliable and have competitive prices, better than Amazon in some cases.
Packaging is always great and my order turned up in great condition.

A wide selection of games, super fast delivery and never had any problems with the games when received.