Bank of Ceylon Reviews 

I surely can say this, for online banking BOC have best mobile app (B app) compare to other banks in Sri Lanka and it is free of charge.

I have my all money in boc...But when I go to open an account and get a bank statement from Teldeniya.He said he can't.In Teldenya branch manager is the useless person he is show power of his possision to people and he don't care of customers.Therefore I remove all my assets in boc and take to other bank.

Very bad service boc monaragala Branch . Also pelawatta Branch perfect. Need to active online banking facility.I had con call conversation with boc bank agent . She request to sent mail to branch with details. I sent 4 mails but still no any reply. I think all staff not responsible to work . Anyway government bank is very useless to people.

I must tell yesterday I called the hotline, to clarify which branches are open. The customer service agent guy in English was awesome. He told me all the nearby locations to my home, and even stated the addresses of those banks. in friendly tone. Later I went to the wellawatte boc .this place is wow compared to that worthless people's bank.has three counters open.we didn't have to wait much time waiting in the queue.The middle aged staff in counters even very efficient.The security guard was even a very respectable man.spoke in friendly words and told to wait in very kind words.compared to the dumb security guard at people's bank a very rude man doesn't now friendliness.the security guard at people's bank thinks he is president or something

One of the worst banks in Sri Lanka which does not care about customers at all. My debit card has expired.so i called the hotline and told the details about my issue.they told me go to the branch.however,i could not go out without a curfew pass at this time.i asked if there is anything you can do with ur system and they said no.🤬Why cannot they send an agent at this time.?i dn't know if they are sending agents from other banks to our place with this situation.why can't they do that..disgusting BOC 🤬

The staff in the city area branches is reasonably knowledgeable about the new technologies. Customer service is friendly.
Here are two incidents. Many more.
I maintain my accounts with the Personal Branch. Once I wanted to increase the daily transfer limit from Rs.100k. Wrote about 30 letters over two years. Immediately I used to get a number and a pompously worded automated letter of acknowledgment. That is all. Still no solution.
Once they asked me to come to the nearest branch and see the manager. I live overseas and the address with them is the overseas address. Should I see a manager for a matter like this?
Because of this, I transferred a chunk of my balance to a private bank.
In another instance, about five years ago I stepped into the Personal Branch to get a credit card. The manageress sent me to another officer. There was a balance of around Rs.1.5m on the account. I did not/do not want to withdraw. I explained that the bank can have a balance as the security. A regular deposit from my pension (Rs 75K approx. pm) was coming.
The officer 'interviewed' me. He wouldn't have been born when I opened my account with the Bank. When I said I had a Gold Credit Card and it was discontinued with a credit balance this officer පරල වුණා. He then addressed me ඔයා. We address ඔයා to a person on the same level. He could address like that to his girlfriend, not to a pensioner like me. I came to know that the AGM of the Card Dept. was a person who once worked under me. Another officer asked me to go and see him. Why? Why should I go and see big shots? To get a CD?
There are more interesting stories. But, assessing from only these two I can say service in nutshell was hopeless. How can the BOC compete with other banks with this type of service unless they have the govt accounts and govt business? Thanks for the war of 30 years! Now to Covid.

One of the worst banks in Sri Lanka which does not care about customers at all. The employees are inefficient as hell and management is even worse. Do not step in to any branch of this worthless bank.

They wont allow customers to fill their forms especially when you open a new account. They do all by themselves. So, I dont know they spell my name incorrectly in the passbook until I received. Finally I found some errors and I let them knew with the proof of my passport. Instead of change the name into correct form they convinced me that my name in the passport is wrong, what they written in the bank passbook is correct. In order to the change, they need me to submit affidavit docs and letter also my birth certificate. I found this is ridiculous. Coz what they did was wrong which is definitely not my fault. Maybe this is the one and only bank that need birth certificate to open an account in Sri Lanka. Highly disappointed with the way they interact with customers. No friendly service at all.

Very good bank. They give us excellent service.

Today my experience about 24hrs hotline…

Today my experience about 24hrs hotline service.
The boy who answer the phone and very responsible guy.He resolved my issues perfectly.
Awesome customer care service.
Very happy.
Thank you.

Iam banker with BOC more then 6 years. Iam extremely disappointed on BOC of they're a policy. Why they are charging unnecessary fees from they're own bankers. Everytime withdraw money within BOC atm they charging Rs 5, every online transfer charge Rs50, scheduled transfer Rs 20, and SMS notification Rs10 . Iam really confused why they charging this amount from they are own bankers?aren't You suppose to provide this all services free of charge for BOC customers. I UNDERSTAND IF YOU'RE OUT OF BOC NETWORK CUSTOMER U CAN CHARGE THIS AMOUNTS THAT'S DIFFERENT. But you charging this amounts from your own customers ? what's the point of been a BOC customer? This is unacceptable ridiculous.Looking forward to moving to different bank.

I lost my Card and I wanted to deactivate it. So I called BOC card center and it's been 17 minutes and I am still on the hold. I feel Amazing!!!

Great service! a very safe place for your money.

Piece of sheit,Fkiing sheiit,What the fk did the hotline number,Fk hotline,Fkiing bank in Sri Lanka.BOC's customer care is a fkiing sheiit.

Never answers the hotline , and the number provided to make complain is always busy. Worst customer service & same Western Union service

Today my experience about 24hrs hotline service.
The boy who answer the phone and very responsible guy.He resolved my issues perfectly.
Awesome customer care service.
Very happy.
Thank you.

Never answers the hotline , and the number provided to make complain is always busy. Worst customer service

The hotline is not there to answer them. Tried until 2 hours after missing the card, still they will be sleep. Now may be the card has happened everything it needs. Everyone who supervision that hotline Go to the hell.

For a branch that is being in the Colombo Gold Centre, the branch has extremely pathetic and poor service where only one counter is active and I had to wait 20ijs in queue to make a cash deposit. Once I reach the counter I was asked to wait even further to get a sign from the manager without being given a reason.

Horrible customer service.

I wanted to upgrade my loan to the new interest rate. I emailed them my request. No reply yet. Even for phone calls, they don't respond. I had a lot of similar bitter experiences with this bank. BOC has to train their staff on customer service immediately. Really frustrating.

Ridiculous service from BOC to customers. I called Bank of Ceylon Personnel Branch from overseas today 02/07/2020 @10:02 SL time. Called number 011 2204654 and requested to call 0112203141. Called and responded (male voice) greeted Aubowan but no name, I said need to increase my online transfer limit, person said need to talk to the manager and transferred the line. But no response and call ended. Tried again and again but same result. Then answerred by lady and asked me to call 0112203140 direct to manager. Tried but no answer and call ended. Tried again same result. Tried again, one lady answered, I asked, are you manager, she said manager is with another call. Asked me to hold and transferred again saying manager is available. But no response and call ended. Tried that number but same result.
This is how staff treat their customers. Staff does not like to response to customers, may be sabotage is going on???. Looks like Staff discourage customers and forcing them to go for other banks. I am very sad as i didnot change the bank earlier when I had similar experience. There should be performance base salary system like the other countries. Staff may be thinking they get salary either work or not. Otherwise why can't they answer our calls. We are receiving letters from Embassy and asking donations for Covid19 in SL. Luckily did not send any money. I am going to tell all Lankans here.
Staff does not answer phone, no name, no greetings, at least they cannot answer our query.
Am going to write to President, sending complaint to BOC section. But not sure attitude will be changed or not?. In other countries they treat customers like their wealth. Sad to see our country. If any Bank officers read this please send reply. Thanks.