Bog & idé - Hellerup Reviews 98

TrustScore 4.5 out of 5

4.4

Strandvejen 96, 2900 Hellerup, DK


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See what reviewers are saying

Rated 5 out of 5 stars

Love this store, the staff and also the online app. Great collection of books especially for English readers.

Company replied

Rated 5 out of 5 stars

Really thrilled to be able to order so easily. Great value. Thanks so much for your service!

Company replied

Rated 3 out of 5 stars

To my surprise I was not able to purchase products on the website in one of the local branches at the same price as listed. When I returned home I checked the price again of the particular product... See more

Company replied


Company details

  1. Book shop

Written by the company

Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Different prices on the website and in the shop

To my surprise I was not able to purchase products on the website in one of the local branches at the same price as listed.
When I returned home I checked the price again of the particular product and I had paid 50% more than the listed price.
As this is not a conduct I support the following day I returned to the shop where the shop assistant gave me an explanation that was not fit for further scrutiny.
My advice to customers is to check prices on the website and make sure that youare not being overcharged as I was.

20 May 2024
Unprompted review
Bog & idé - Hellerup logo

Reply from Bog & idé - Hellerup

Hej Claus

Tak for din anmeldelse.

Jeg forstår din frustration over prisforskellen, og jeg beklager ulejligheden. Det er vigtigt for os, at vores kunder har en god oplevelse.

Det skal nævnes, at vi er en frivillig kæde med selvstændige butikker. Dette betyder, at de enkelte butikker har frihed til at prissætte deres varer.

Vi vil anbefale vores kunder at kontakte deres lokale butik direkte for at få bekræftet prisen, inden de foretager et køb, for at undgå eventuelle uoverensstemmelser.

Rigtig god dag.

Med venlig hilsen
Maja fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk

Rated 5 out of 5 stars

Friendly and efficient

Really thrilled to be able to order so easily. Great value. Thanks so much for your service!

19 October 2023
Bog & idé - Hellerup logo

Reply from Bog & idé - Hellerup

Hello,

We are very pleased with the 5 stars and to hear that you had a great experience with your order.

Have a wonderful day!

Best regards,
Jacob from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk

Rated 5 out of 5 stars

Love this store

Love this store, the staff and also the online app. Great collection of books especially for English readers.

13 April 2023
Bog & idé - Hellerup logo

Reply from Bog & idé - Hellerup

Hej Swagata

Tusind tak for din anmeldelse, den sætter vi stor pris på.

Vi er selvfølgelig meget glade for at høre, at du har haft en god oplevelse med dit køb hos Bog&idé.

Rigtig god dag.

Med Venlig Hilsen
Mille fra Bog&idé teamet
www.bog-ide.dk

Rated 5 out of 5 stars

Good service

Good service! Good price

17 April 2021
Bog & idé - Hellerup logo

Reply from Bog & idé - Hellerup

Hej Mathu

Mange tak for din anmeldelse, den sætter vi stor pris på.

Hvor er det bare skønt at høre, at du har haft en god oplevelse med dit køb hos Bog & idé.

Tusind tak for de 5 flotte stjerner!

Du må have en god dag.

Med Venlig Hilsen
Sarah fra Bog & idé teamet

Rated 4 out of 5 stars

Good and fast service

Good and fast service. What could be improved is to have an English translation of the site.

14 April 2021
Bog & idé - Hellerup logo

Reply from Bog & idé - Hellerup

Hi Tim

Thank you very much for your review, we really appreciate it.

We are of course very happy to hear that you have had a good experience with your purchase at Bog & Idé.

Wishing you a lovely day.

With best regards
Sarah from the Book & Idea team

Show reviews in all languages. (98 reviews)

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