I got the English book I ordered but I don't believe it should have taken 2 weeks to arrive. Also no confirmation on the order which was not helpful. So if your not in a hurry then the service functio... See more
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See what reviewers are saying
Had not used them before, but very simple buying experience and books came fast. I think they could do some better estimation of when the order will arrive. There's a note on the website that internat... See more
Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed m... See more
Not just in the area, but generally in Copenhagen, this particular Bog og Idé at Amager Center is always order and with smiley & helpful employees! Love it! Also my first delivery pick-up was a succes... See more
Company details
Written by the company
Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.
Contact info
Mossvej 2, 8700, Horsens, Denmark
- 7675 2020
- kundeservice@bogogide.dk
- www.bog-ide.dk
4.5
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God service lidt lang ekspeditions tid
22 December 2023
Reply from Bog & idé
Hej Linda
Mange tak for din anmeldelse.
Jeg er ked af at høre, at du har haft en dårlig oplevelse i forbindelse med dit køb hos os.
Da du ikke har oplyst et ordrenummer, kan jeg desværre ikke søge din ordre frem, men du må meget gerne ringe til vores kundeservice på tlf.: 76752020 eller sende en mail på hej@bogide-legekaeden.dk, så vi sammen kan finde løsning på dette.
Rigtig god dag.
Med venlig hilsen
Maja fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Venlig ekspedition
15 December 2023
Great expirience
14 December 2023
Fin levering
13 December 2023
God service
13 December 2023
Nem og GOD måde at handle på
13 December 2023
Perfekt :) kan intet klage over kun ros…
Perfekt :) kan intet klage over kun ros til dejlig service!
8 December 2023
God service
29 November 2023
God service
28 November 2023
Alt alt for lang levering og ingen…
Alt alt for lang levering og ingen information om
At det skulle tage så lang tid.
3 December 2023
Reply from Bog & idé
Kære Camilla
Jeg vil gerne takke dig for din feedback. Jeg er dybt beklagende over den lange leveringstid og den manglende information om forsinkelsen.
Vi forstår din frustration, og vi beklager, at vi ikke har givet dig tilstrækkelig information om leveringstiden. Dette er ikke den standard, vi stræber efter, og vi vil gøre vores bedste for at forbedre vores kommunikation og leveringsprocesser for at undgå lignende situationer i fremtiden.
Din feedback er vigtig for os, og vi vil bruge den til at lære og gøre det bedre. Jeg forstår, at dette har været en ærgerlig oplevelse for dig, og jeg håber, at du måske vil give os en chance mere i fremtiden, når vi har haft mulighed for at rette op på denne situation.
Endnu en gang undskylder jeg for de ulejligheder, du har oplevet, og jeg ønsker dig en dejlig dag.
Med venlig hilsen,
Nicolai
Kundeservice Teamet hos Bog & idé
God service
30 November 2023
god service 👏
22 November 2023
Despite having unsubscribed several…
Despite having unsubscribed several times, I keep receiving ads and emails every day.
22 November 2023
Reply from Bog & idé
Hello Aleksander,
I apologize if you have been receiving a lot of emails from us. Please feel free to reach out to us at hej@bogide-legekaeden.dk. My colleague will be able to assist you in unsubscribing from our newsletters.
Have a great day.
Kind regards,
Maja from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
The best place for BOOKS!
Not just in the area, but generally in Copenhagen, this particular Bog og Idé at Amager Center is always order and with smiley & helpful employees! Love it! Also my first delivery pick-up was a success! Bonus: great English book selection! Thank you guys, you always make my day!
15 November 2023
Hurtig ekspedition og levering 😊
14 November 2023
Reply from Bog & idé
Hej
Tusind tak for din anmeldelse, den sætter vi stor pris på.
Rigtig god dag.
Med venlig hilsen
Emma fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Reply from Bog & idé
Hello Joanna
Thank you very much for your review; we greatly appreciate it.
Have a great day.
Best regards,
Emma from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Reply from Bog & idé
Hej Patricia
Tusind tak for din anmeldelse og de 5 flotte stjerner.
Du må have en rigtig god dag
Med venlig hilsen
Emma fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
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