Oil ordered on the 4th August for delivery in two weeks. Oil was delivered next day, 5th August. Thanks for a very speedy delivery but at this time it was very inconvenient because of road closures ou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience 100% ..I don’t have to do nothing BOILER JUICE see to every thing and I mean everything I pay into my account every month and they do the rest .order away for us arrange delivery send u... See more
I made things more complicated than needed to be by not ordering enough so had to cancel and reorder, couldn't increase original order, but they offered to refund the service charge so it was a good c... See more
The ordering experience is very user friendly! If you need to speak to anyone, the staff are delightful - very customer oriented, friendly and efficient. It's a pleasure! Deliveries are the same - two... See more
Company details
- #104 of 118 best companies in Heating service
Written by the company
BoilerJuice is the UK's #1 Independent Heating Oil Marketplace, supplying millions of litres of heating oil to thousands of customers every single week. With BoilerJuice.com, you always know we're looking for competitive prices from our participating suppliers. Even better, at BoilerJuice.com you can benefit from Group Savings as we automatically group your order with others in your area, passing any savings directly on to you! Plus with outstanding customer service, ultra-secure payment and stacks of other reasons to buy cheaper home heating oil from BoilerJuice, why go anywhere else?
Boilerjuice Details
Written by the company
- The UK's #1 Independent Heating Oil Marketplace
- Established in 2004, BoilerJuice.com is the UK's leading independent heating oil marketplace.
- Group Savings and Buying Weekends
- BoilerJuice.com Buying Weekends take place every Friday, Saturday & Sunday. Because more people are likely to order over a Buying Weekend, there's a far higher chance of you getting extra Group Savings, meaning cheaper heating oil all-round!
- BoilerJuice Monthly Payment Plan
- The BoilerJuice.com Monthly Payment Plan means you can save for your heating oil on a monthly basis, building up funds to go towards your next order.
- Safe and Secure Payment
- All online BoilerJuice transactions involving card payments are protected for your security using VeriSign 2048-bit SSL encryption and are processed by SagePay one of the UK's leading online payment processors.
- 100% Impartial Service
- BoilerJuice offers a completely impartial service to both our customers and participating suppliers as verified by the ASA.
Contact info
LDH House, St Ives Business Park, Parsons Green, St Ives, Cambs,, PE27 4AA, St Ives, United Kingdom
- customer.services@boilerjuice.com
- www.boilerjuice.com
4.4
Excellent
122k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service and Price
Ordering was very easy. No issues on delivery. Best price available.
30 July 2026
Always good service
30 July 2026
Everyone should use Boilerjuice
Everyone should use Boilerjuice!
Super easy website, cheapest oil. They stick to the price quoted if it goes up, and give you a refund if it goes down.
Deliver on or before date chosen.
Simply the only way to buy heating oil.
And I have set up a direct debit with them so the big tank fill in August isn't such a massive hit.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was pleased with the quick delivery…
I was pleased with the quick delivery but very disappointed to see that the price on the receipt from S.S. motors was cheaper than what you charged. On phoning your Customer Service I was told the extra is a service charge!!!!
So I know where to order in future.
29 July 2026
Reply from BoilerJuice.com
Good Morning,
We appreciate you reaching out through your review, and we’re sorry that your recent experience hasn’t been a positive one.
Our service charge helps us reinvest in key areas such as improving our website functionality, developing technology, expanding our supplier network, and enhancing the overall customer experience. It plays an important role in allowing us to offer competitive prices, greater choice, and a smoother ordering process.
We believe in being open and transparent about this charge — it’s displayed at the start of the quote process and again at checkout, so customers are informed throughout their journey.
We appreciate you taking the time to raise this, as it helps us continue to improve and provide a service that works for everyone.
Yours sincerely,
The Customer Service Team
On time!!!!
1 August 2026
it came earler than expected driver…
it came earler than expected driver polite only one thing a problem with the reciept it was very light as if it was running out of ink
1 August 2026
Great!
Bit of a delay with making the review - sorry.
Great service, no issues what so ever.
30 October 2025
I have used BoilerJuice for over a…
I have used BoilerJuice for over a decade.
Their service is very good and you can opt for delivery over different period of time according to your need.
Order by phone or on line.
1 August 2026
I have sought help over a discrepancy…
I have sought help over a discrepancy between a delivery and the tank monitor —- without resolution
30 July 2026
Reply from BoilerJuice.com
Good morning,
We appreciate you reaching out through your review, and we’re sorry that your recent experience hasn’t been a positive one.
Thank you for taking the time to leave your feedback — this helps us continue to improve the service we provide.
We’d like the opportunity to look into this further for you and ensure the right steps are taken.
A member of our team will reach out to you with an update as soon as possible.
Yours sincerely,
The Customer Service Team
Competitive price and delivered earlier…
Competitive price and delivered earlier than planned delivery date
29 July 2026
The delivery did not go quite as I…
The delivery did not go quite as I thought. But have phoned and waiting for reply.
31 July 2026
Delivered a day early friendly driver…
Delivered a day early friendly driver easy ordering will definitely use again and good price
1 August 2026
All seems to be in place at the moment …
All seems to be in place at the moment Thank you
1 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.