Bol Reviews 

Customer service refusing to reset return counter despite repeated attempts to let them know I haven't received my package yet. First they closed my ticket without notice (I got a survey though!), then the second time they told me that their customer service is very good because it operates within the parameters of the law??!

Don't order from there, they used to be trustworthy but they have clearly gone down the ensh*ttification route.

Edit to add after the reply: this has nothing to do with the seller and everything with bol

Over het algemeen goede service,product en prijs

For me the customer support was really good, paulina understood the issue and after explaining what happened she helped me a lot. thanks!

UPDATE: Following a thorough investigation and intervention by management, the matter has been resolved. The item was replaced or a refund was issued. But it was quite a nerve-wracking experience.

I returned a defective phone (display issues) which was delivered on April 16th. Despite the tracking confirmation, their support agent "Myron" lied to me, claiming they are "not a party to the agreement" and tried to push the refund date indefinitely.
​Only today, April 23rd, they finally "approved" the return in the system, trying to reset the countdown. This is an unlawful withholding of my money. The item has been in their warehouse for 7 days. Their system now says "2-5 days," but I've already waited long enough.
​Sells broken devices and then plays games with your money. I demand an immediate refund. If not processed today, I will file a formal complaint with the ACM and initiate a chargeback through my bank. Avoid this shop if you value your time and money.

They wrote 3 years garantie but when I send it they say it is two years, and we will through your product or you pay for alomst new product

Edit: 18/05/2026
The order finally arrived today and I returned it at a bpost office (it's a duplicate, I already bought whatever I had ordered). I'm changing my review because I always had good customer service and bol.com isn't really at fault for what happened with the bpost delays. The products I ordered few years back were also really good except once, they had delivered used headphones but I never bothered to return them so that's on me.
----
I ordered a game on the 25th of March and it was to be delivered on the release date which is the 16th of April. I still haven't received it and I'm unable to check because of the strikes at Bpost. I also can't cancel or set the package to be returned. Two days ago I wrote a review about this on their website but my review isn't available still. They must be hiding it because of the negative review and 1 star. I never had a problem with bol.com and loved them a lot but now I'm avoiding it.
Customer service was friendly but they were unable to help at al.

Always great assortment with great price and very fast deliveries to my home address

I have order a phone thru ringy on the bol platform...what an horrible company thet send you the wrong phone, bearly apologize and do not tell you where is your phone. I have to spend a lot of time to find a return point for their return, and after 13 days of waiting for my phone, they told me they are issuying a refund and... offer me a 10 euro compansation on an Iphone Pro Max 16 (I received a Samsung M51 lol) They will make you work for thwir mistake. Mistake happen, but the way you handle them make a respectable person or not. Please, avoid them.

I ordered a product on Bol through a company called Dealcentrum. They offer a refurbished item for slightly cheaper but it's still through Bol. I ordered these headphones on the 28th of march and had to wait till the 10th to recieve anything only for it to be the complete WRONG item. I got in contact with them and had to go through this painfully tedious process of having to fix their mistake for them having to sort it out myself and try and get the correct one. It is now the 20th of april and I'm still waiting on my order, and whats even more frustrating is that it seems that no one on Bol or Dealcentrums side care in the slightest. I never thought i'd have to wait a month for a package and then have to wait hours or days for an email about it. PLEASE go out and buy your package yourself, even if this stops one person It'd make some good out of this situation.

I would give 0 stars if possible, horrible expensive products with long delivery times. how are you still in business? i dont have no clue.

after 5 days, my order is still not delivered, and guess what, it will be delivered after another 3 days. if it will be delivered, can i cancel ? No, i have to return them. what a horrible experience.

Terrible service, purchased on 8 april, suppose to be delivered 1-2 days, nothing till today
customer service says- Bpost on strike, nothing we can do. Bpost already 3 weeks on strike, if you know it, why you shipped with them?
And still its not My fault i dont have the product, Currier is a contract with business, so i want my delivery.
dont use any company shipping with Bpost.

Thats the easy way out to say we shipped. for me you promise 1-2 days delivery and i will be less care what provide you use, you can take the case with Bpost but you currently punishing me as customer for buying with Bol. which you can be sure will be the last one.

I bought the Premiumsy Hair Rollers Set XXL – Curlers – 43 Pieces – Heatless Curls – Self-Grip Hair Rollers – Curls Without Heat – Pink – Including Hair Clips and Comb. The delivery time turned out to be incorrect. Even though this wasn’t a very important order, it was still frustrating that it took longer than they promised. If you ask me whether bol.com has reliable delivery times, I would say no.

Easy to be able to order so many different things from one platform.

Personally my experience with them was good. So they deserve a good review

I ordered an electric bike from Leawin Mobility (partner of bol.com), and this has turned into one of the worst online shopping experiences I have ever had.

After placing my order, I waited for weeks without any clear or honest communication. Every time I contacted them, I received the same generic response: “please be patient.” Eventually, I was informed that my package had been lost during transport.

What makes this even worse is the complete lack of responsibility and transparency. No proactive solution was offered, no proper follow-up, and I had to chase them repeatedly just to get updates.

This situation has caused significant stress and inconvenience for me and my family. When you purchase an expensive item like an electric bike, you expect a certain level of professionalism and reliability — which was completely missing here.

I have now requested a full refund, along with compensation for the long delay and poor service.

As of now, I cannot recommend this company at all. Be very careful before ordering from them.

Highly unprofessional.

I rarely leave negative reviews, but this experience has been extremely disappointing.

I purchased a Ninja food processor specifically to make dough, as advertised and even demonstrated in the official recipe book included with the product. After only 5–6 uses following the official instructions, the machine completely broke. The resistance from the dough caused the internal structure to fail — all four internal screws broke down and the motor unit detached.

This already raises serious concerns about product quality, as it clearly could not handle the exact use case it was marketed for.

I returned the product under warranty using the original packaging and following all instructions. I also added extra protection inside the box (wrapping individual parts and filling empty space) to prevent damage during transport.

Despite this, the product was apparently damaged during delivery, and both the seller and Bol.com refused to honor the warranty, claiming “improper packaging” — even though no packaging standards or requirements were ever provided.

As a customer, I cannot reasonably be expected to meet undefined or professional packaging standards for a large appliance.

As a result, I am now left with:
• a broken product
• no repair or replacement
• no refund

On top of that, I spent significant time and effort dealing with returns, carrying the large package myself to a PostNL location, and going back and forth with both the seller and Bol.com support — only to end up with no solution.

This experience feels extremely unfair and far below the level of service I expected from Bol.com.

I hope this review helps other customers be aware of the risks.

Delivery was promised to be done on the same day.
Bol.com's own delivery company, Ampere, said they tried to delivery the order, but I wasn't home.
Liers: I've never left the house! They didn't even tried to knock at the door.
I contacted customer support, first Bol.com said I would have to complain to Ampere, but Ampere's contact link directs to bol.com.
Contacted bol.com customer support again, and was informed it is their own delivery company, so they are the ones who handle the complaints.
Result: I didn't got my order, Bol.com only apologised.
No solution for my problem.
I feel like they don't care about customers or what they promise.
A complete disregard to people who expend their money on their website!

Extremely poor assistance and zero respect for other people work. Stay away.

I've been ordering for many years with Bol, never had a bad experience, not once.