Bombshell Sportswear Reviews 729

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the comfortable fit, stylish designs, and durable fabric. Many people express their satisfaction with the clothing, highlighting how well the items look and feel, often exceeding expectations based on pictures. However, some customers were not happy with the customer service, citing issues with unhelpful responses and policies that did not resolve their problems. A few reviewers also mentioned inconsistencies in sizing, where items of the same size or type fit differently, and occasionally received damaged products.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often praising the buttery smooth fabric,... See more

Quality

Users describe positive interactions with quality, highlighting the comfort, flattering fit, and... See more

Customer service

Clients share negative opinions on customer service, often citing poor quality assurance and unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a regular spender at Bombshell over 2k in 2 years. I received a damaged pair of leggings and my issue was resolved with compassion and promptly from Sam. The condition on some of the products can... See more

Rated 5 out of 5 stars

Looks exactly as pictures. I did a Medium top because I have fake larger boobs and small bottoms. I’m 123lbs and 5’6. I could have done an XSmall bottom since they’re loose. Overall, love this outfit... See more

Rated 5 out of 5 stars

The fit is incredibly comfortable — it hugs the body just right without feeling too tight. The fabric is super soft with a great amount of stretch, making it perfect for both workouts and everyday wea... See more


4.0

Great

TrustScore 4 out of 5

729 reviews

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Rated 1 out of 5 stars

Poor customer relations and care

This is not a customer friendly company and they do not pay attention to details. I order one time never received the product. Tried to resolve and they put me on a flag. Ordered again and thought the issue was resolved after Bombshell stated it was resolved. Mind you they never replaced or refunded my lost order. Then ordered yet again, and they requested that I provide credit statement to prove my purchase after they have stole from me! Go figure.

Do not do business with this company. Over priced and under served. You have been warned.

1 September 2024
Unprompted review
Rated 2 out of 5 stars

This is not a customer-focused company

This is not a customer-focused company. I ordered 6 items, and when the damaged package arrived only 2 items were inside. Bombshell’s customer service “filed a report with USPS” with results in 2-3 business days, but didn’t offer to send me replacements in the meantime. I like the items I’ve received so far, but this is a red flag for me. Refusing to fix the problem right away signals they only cared about the initial sale. I’ll probably wait for the rest of my order and not order again.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Top damaged after 2 times wearing

My top from my Set seamless Bandeaux top was damaged after 2 Times wearing and the Support Center Said they cant do anything because it’s more Than 30 days ago
This should not happen for this price. I baught all brands world wide never happened to me

8 August 2024
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE IS LITERAL TRASH

CUSTOMER SERVICE IS LITERAL TRASH. Throw it out. Get a new trainer for customer service and revamp the whole system.

I’ve worked customer service for 12 years and never have experienced THIS bad of customer service! They’re up to par with Att BARF.

I literally will keep things I hate just to not deal with their service so so so so so bad. Been shopping with bombshell since 2017 and it started to get bad as of 3 years ago.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Size-chart is pre-historic!

Size-chart is pre-historic!

Leggings: height & weight to calculate size. No wonder so many are on sale on ‘pre loved’ sites- it’s because no one knows what size to get!!

Sizing: absolutely nothing mentions waist. It’s almost like we don’t have one!

Customer service: evidently equally as perplexed as communication is about as clear as mud! They contradict themselves on their size suggestions, are similarly as clueless on products / material / sizeguide etc
Items: not all sizes are the same in all items. Just to add more stress to ordering.
Returns: at your own full cost. Good luck UK & EU!! Postage, import export costs etc… hell!

Utter nightmare.

When you do know your size, fabulous! The items are wonderful. Getting there however is beyond a migraine experience.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Unique Styles and Great Quality and Customer Service

I’ve been a Bombshell customer since 2017 and it’s their quality and unique styles that keep me coming back. However - I have to give a special thanks to the customer service as I had a one off situation recently where the elastic in my leggings snapped. I had just gotten them so it was disappointing. I’ve never needed customer service before so I wasn’t sure what to expect, but I explained what happened and sent photos of the damage and they actually sent me a brand new pair! I was definitely pleasantly surprised as great customer service seems like a commodity these days. Thank you Belle and the Bombshell team! I’m a customer for life!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Appreciate the quick replacement and…

Appreciate the quick replacement and refund on postage ..
I actually did ask to refund product as fabric didn’t feel nice nor give ..
Considering the amount of money l spend with bombshell thought was stupid as technically can refund product as tags will be on faulty product.. but love bombshell as have been buying for over 5 yrs

25 May 2024

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