Bon Accord Life Reviews 

1,130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many highlight the clear explanations, tailored advice, and finding suitable policies at affordable prices, often saving money while gaining additional benefits. People felt genuinely listened to, with staff taking time to understand individual needs and patiently guiding them through options without pressure. This personalized approach builds trust, leading many to confidently recommend the company to friends and family for their insurance needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and clear process where... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received good policies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,130)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

I have always found when dealing with…

I have always found when dealing with Bon Accord for whatever reason to be a very pleasant and uplifting experience! The staff and reps are always very friendly yet very professional and knowledgeable! Anything I was unsure about ' any questions I may have had they were always there to help me through and explain things in a way that even I could understand! I cannot thank them enough for there service ar every step of the way and would highly recommend to my family and friends and anyone Looking for a Top quality company that is blessed with wonderful staff ! Thank you all so much for everything! Gerard '

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Would definitely recommend, the service has been smooth and all questions were answered accordingly and were satisfactory.

Mary was very helpful and followed up to ensure we were happy with the product taken out.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Highly unprofessional

Highly unprofessional. Very rude when he rang after I had been searching for different insurances. Communication harassment by texting, emailing and calling all from this Peter Mcdonall who was very pushy and rude after I told him multiple occasions I didn’t want the insurance because I found someone else. Pathetic behaviour

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful

I have been a customer of this company for 3+ years. I have recently left due to circumstances after me telling the company this the continue to spam call me. It’s getting ridiculous they use different number including mobiles so you can’t even just block them. I am getting to the point where I may have to get a new number. I have my own clients trying to call me and they keep calling me. It’s honestly so disrespectful! I’d have to tell everyone to avoid them.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Mary Ellen Hayhurst

Mary Ellen Hayhurst without doubt is one of the best people I’ve spoken to on a phone call of this nature. Calm, considerate & very informative.
Her customer service was second to none. Example for everywhere to follow.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Financial insurance

Had the pleasure of talking to Tina

She was very helpful and swift in sorting out a fitting insurance for myself

Great experience.

Thank you.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Mary was so lovely and very helpful in setting up my policy. She made it very straightforward and has got me a good policy for a very affordable price. Great customer service

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I have had the pleasure of speaking with Mary H. over the past few weeks.
Mary helped me find the best option for my circumstances, and I am sincerely grateful.
She is professional, knowledgeable, easy to talk to, patient, and very proactive.

Thank you from the bottom of my heart.

Strongly recommend!!!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Insurance cover with Mary

Mary handled my cover from start to finish and was excellent throughout the entire process. She was clear, professional, and extremely helpful with everything I needed, keeping me informed every step of the way. She also took the time to understand my situation properly and never made me feel rushed. Her kindness, patience, and support were genuinely appreciated.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Mary was excellent

Mary was excellent. So knowledgeable and thorough. Answered all my questions and really took her time. Was very clear on the policy and what it means for me. Great experience thank you!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

An excellent experience with Mary as our advisor. Very professional and took a great deal of time over three days to confidently explain everything in detail. Would highly recommend.

28 May 2026
Unprompted review

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