Bon Accord Life Reviews 

1,130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who take ample time to explain various insurance policies clearly without applying any hard sell pressure. Consumers deeply appreciate the supportive customer service, noting that agents are remarkably patient, friendly, and genuinely focused on finding affordable plans tailored to individual requirements. Some reviewers were not happy with receiving persistent phone calls or encountered occasional rude behavior from representatives when contacted about new policies. A few customers felt overwhelmed by unexpected outreach phone efforts after already searching for insurance coverage elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, knowledgeable, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are welcoming, professional,... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently smooth, professional, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as very easy and clear.... See more

Price

Clients share positive opinions on price, reporting that agents successfully found them affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,130)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Dominic Felice was super helpful at getting me set up with my accident cover he was very knowledgeable and knew exactly what I needed and was brilliant at talking through everything with me.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Income protection - Excellent service

A year ago, I arranged my income protection with LV through Bonaccord Life, and I was supported throughout the process by Maryellen Hayhurst. She was outstanding, kind, empathetic, and completely honest in regards to fees, exclusions and the best suited option for me.

Everything was handled smoothly and professionally, making what could have been a complicated process feel straightforward and stress-free. I never felt pushed or that I was being sold something.
I had some conditions on my cover that were due for review after 12 months, and with just a simple email, Maryellen once again provided excellent support and guidance.

Although I haven’t needed to make a claim on my policy, the service I received in setting everything up was transparent, professional, and incredibly easy. I would absolutely recommend Maryellen to anyone looking for reliable and supportive advice.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Declined cover from other company's

After being Declined cover from other company's Akeel reached out to me and took the time to explain all my options in a way that any normal person could understand without all the normal pre rehearsed spill.it was a pleasure to do business

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

I was struggling to get income protection and I managed to get the cover I wanted at a reasonable price. Excellent customer service, always called back at prearranged times. Really friendly communication. Would recommend based on my experience so far.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Struggling to get life Insurance

Due to having Cancer in recent time I was struggling to get life insurance. That was until I had a phone call from Akeel Rahman. He had explained everything to me, and helped me figure out what I would like.
I’m now covered, and am very happy with the help I received.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn't go anywhere else!

I've had the best experience with Bon Accord Life. I really feel like Maryellen listened to me and understood exactly what I was wanting to achieve - it was so appreciated. Definitely feels like a big relief to have things sorted at a great price. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Bon Accord Life

I received a fantastic service from Tina who went through everything very informatively and thoroughly. I have saved money with an even better policy and will soon be speaking to her again about other insurance requirements. Thanks for a great service.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Sorting Insurance out with Tina…

Tina was very helpful in explaining everything to me which gave me the best options for what I need. I can’t thank her enough and she will be sorting out my colleagues as well with their policies. Lovely lady To Talk talk to
Thank you

19 February 2026
Unprompted review

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