Bon Accord Life Reviews 

1,133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who take ample time to explain various insurance policies clearly without applying any hard sell pressure. Consumers deeply appreciate the supportive customer service, noting that agents are remarkably patient, friendly, and genuinely focused on finding affordable plans tailored to individual requirements. Some reviewers were not happy with receiving persistent phone calls or encountered occasional rude behavior from representatives when contacted about new policies. A few customers felt overwhelmed by unexpected outreach phone efforts after already searching for insurance coverage elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, knowledgeable, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are welcoming, professional,... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently smooth, professional, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as very easy and clear.... See more

Price

Clients share positive opinions on price, reporting that agents successfully found them affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,133)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Sorting Insurance out with Tina…

Tina was very helpful in explaining everything to me which gave me the best options for what I need. I can’t thank her enough and she will be sorting out my colleagues as well with their policies. Lovely lady To Talk talk to
Thank you

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Tina was amazing

Tina was amazing. She explained everything really thoroughly. It was tailored to suit my needs and I’m happy to say I went with the Gold option Tina was a lovely easy lady to talk to so I’m very happy here five stars

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Akeel 10/10 customer service

I spoke to Akeel and his customer service was impeccable! Such a joy to speak with! He helps me understand exactly what I was getting into and how this cover impacts me if I need to make a claim! Thank you very much!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Peter helped me select the correct plan for me and my wife covering our required needs. He was very courteous and proffesional and explained everything to us both.
Well done Peter and his team.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Ali provided us with exceptional…

Ali provided us with exceptional support and reassurance whilst finding the right life cover and income protection policies for my partner who is self employed giving us peace of mind - thank you so much

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, professional service

Akeel called me regarding my insurance enquiry via the company website. I had previously been contacted by another company who were unable to meet my needs but Akeel had industry knowledge of an insurer that could provide cover for my specific purpose.
Akeel was friendly from the start, informative without being too formal and explained the policy and what it covered very clearly.
He is an asset to his company!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

great service

Lisa was great at finding me my cover to fit my needs. she took the time to explain everything and kept me up to date via text/ calls with the process.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service.

Great professional service.
NO HARD SELL.
Ali was very easy to talk with and provided me with answers to all my questions.I felt confident he understood my requirements and made the process easy and reassuring
Great service thankyou Ali

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I received a call to review my existing Income Protection Insurance. I spoke with Akeel Rahman. Akeel inspired confidence with his expert knowledge of the subject. Although he was obviously constrained by the formal elements of the process, his friendly and humorous manner made the whole interaction enjoyable. Akeel is definitely an asset to the business.

7 January 2026
Unprompted review

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