Bonhams Reviews 

226
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Was passed about from pillar to post with one after another out of office message referring me to someone else that was also out. Feels like they spend all their time at sporting events rather than s... See more

Rated 5 out of 5 stars

The organisation of the auctions and the viewings are very well organised. It is all very professional. The staff were very helpful during the viewings as well as afterwards explaining the proce... See more

Rated 5 out of 5 stars

This was the first time in eight years of buying from Bonhams that I experienced a small problem. However, Mr. Toby Willson personally called me directly here in Germany to help resolve the i... See more

Rated 3 out of 5 stars

The website keeps refreshing and saying it lost contact with the server. The app makes it hard to find specific auctions.

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3.5

Average

TrustScore 3.5 out of 5

226 reviews

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3.5

All reviews

(226)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

USE E BAY NOT BONHAM'S

I was interested in entering a vehicle in the Bonham's Beaulieu sale, 2021. I contacted Tyger, and supplied all the details and a vast number of photographs. A valuation of 4 to 8 thousand was touted. This sparked my interest, but as the car was a barn find I was advised to sell with no reserve. The car required restoration, but I did supply 4 new genuine Mercedes wings with the vehicle ( now unobtainable, so valuable in their own right ) I personally delivered the car to Beaulieu, there where no directional signs as to where to go, no help unloading. Lot of talking not a lot of action. Car was sold for exactly half the lowest estimate. £ 2000. probably the value of the wings on their own. It has then taken numerous phone calls and e mails to get paid , over 3 weeks, and I end up with £ 1500 for a car estimated at up to £ 8000. To add insult to injury, the car is now for sale on E Bay and making considerably more than Bonham's obtained. So there is the answer to any question about using Bonham's, their services are rubbish, valuations ,highly inaccurate, they are slow payers, and you will get more money and paid quicker on E Bay. This is 100% genuine review, it was my car and my experience. Needless to say I will not be using this company again, whole heartedly unprofessional, in my experience.

23 September 2021
Unprompted review
Rated 1 out of 5 stars

Go elsewhere to auction off anything!

First of all their software and websites are very poorly designed. Then they insist on me providing them with my bank account data before they will pay me. Apparently they do not want to issue checks!! Reluctantly (they do not seem very trustworthy) I agreed, but the form I filled out must be faxed to them, AND THAT NUMBER DOES NOT ANSWER.
Don't even think of using Bonhams as an auction house!

7 September 2021
Unprompted review
Rated 5 out of 5 stars

I was interested in a car at a recent…

I was interested in a car at a recent MPH sale and I got in contact with your Richard Stafford. Richard could not do enough for me - he toured the car for me while I was on the phone and efficiently dealt with all my questions. At the auction itself he assisted me with a telephone bid. He is an asset to your team and I look forward to dealing with him again.

27 August 2021
Rated 5 out of 5 stars

James Stratton, clock expert

James Stratton the clock expert is always very helpful and knowledge. When you are buying clocks and live in Australia its important to have an expert on whom you can rely to give honest feedback in addition to excellent photos.

25 August 2021
Rated 5 out of 5 stars

The lamp does not light up

The lamp does not light up. So I have to look into getting it rewired which I don't think is a big deal but until I get it done I don't have a working lamp. The condition report did say the wire was frayed but didn't say it wasn't in working condition. The lamp did arrive in good condition. Something might have changed in shipping. I just need to get it rewired.

A lamp restorer by me fixed the wiring and electrical components for only $75. The lamp looks beautiful and everything is great. I had a great experience with Bonhams.

24 August 2021
Rated 5 out of 5 stars

1st class all the way

Treated my husband so well as he consigned his collection of watches to Bonhams in New York.
Especially Max Traber in New York and Heather in Seattle

We would recommend Bonhams to anyone wanting a very knowledgeable group of specialists and a great experience.

24 August 2021
Rated 4 out of 5 stars

I have had two sales with Bonhams and…

I have had two sales with Bonhams and my experience has been the same in both. The two people that I have dealt with directly, David Hancock and Kristi Lavis have both been very helpful, courteous and efficient. My only reason for four stars and not five is that on both occasions it was necessary to chase the payments from Bonhams which were very slow. On both occasions a call to Kristi to speak to the accounts department produced the required result quickly.

24 August 2021
Rated 5 out of 5 stars

Top quality auction company

I have bought and sold with Bonhams over the last few years I find them to be an excellent and professional organisation to work with. I will no doubt sell and hopefully buy from them in the future.

24 August 2021
Rated 5 out of 5 stars

Superb Service Books and Manuscripts Knightsbridge

The book department Knightsbridge (only dept I personally use) are knowledgable, helpful and friendly. I have been consigning items with this department for several years and I am always pleased with the detailed and accurate catalogue descriptions they provide which is based on real experience and expertise. My sales results have been extremely encouraging so I plan to continue to sell at Bonhams longterm. I have a great deal of trust and confidence in the whole team.

24 August 2021
Rated 5 out of 5 stars

Professional yet friendly

Highly professional yet friendly buying experienced at the May 2021 A&A auction; great service as you would expect from an established market leader.
Transactions processed swiftly and efficiently; goods dispatched quickly and everything handled in a trouble free fashion.

24 August 2021
Rated 5 out of 5 stars

Best auction house

I have been a client of Bonhams for many many years the staff go out of their way they are extraordinary, they help they assist and are willing to go above and beyond.
The quality of art and antiques that are up for auction are spectacular and no need to shop or bid at other auction houses.

24 August 2021

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