Been using boomerang carnets for several years now. The service is always timely, efficient and smooth. Very happy with their service
Company replied
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Quick responsive and efficient. Where some other carnet providers will require a number of phone calls and emails and then take 5 days to raise the carnet; boomerant (aka Liverpool Chamber of Comme... See more
Company replied
Have used Boomerang Carnets multiple times, nothing is too much trouble for them! From need advice and additional paperwork at Weekends, Late nights nothing is too much trouble! They will alway... See more
Company replied
Very friendly, helpful and prompt, carnet arrived next day even though it was a Saturday
Company replied
Company details
Written by the company
We specialize in ATA Carnets, The Merchandise Passport, an internationally accepted Customs document for boomerang freight aka temporary exports. Examples of boomerang freight include sales samples, demo equipment, trade show booths, repair tools & presentation equipment. Temporarily exported merchandise or goods pass duty and tax free into 87+ carnet countries/territories for up to a year with a Carnet. Carnets also serve as registration with HM Customs upon re-entry into the U.K. Specialists provide support and in-depth knowledge on all aspects of carnet usage, 24/7.
Contact info
52-56 Leadenhall Street, 4th Floor, EC3A 2EB, London, United Kingdom
- 0808 189 3400
- cehw@boomerangcarnets.co.uk
- www.boomerangcarnets.co.uk
4.8
Excellent
178 reviews
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Brilliant experience
Receptive, helpful, quick, professional, and reliable
I'd worked with Carnets before but never arranged myself
Simple clear instructions, and helpful telephone conversations
My only gripe was that after checking on the phone twice, and getting slightly different quotes the end invoice was different and higher again. But no time to discuss it.
Other than that brilliant experience.
11 June 2023
Reply from boomerang carnets UK
Dear Taron,
Thank you for taking time to review our service. Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and others in the future. We hope you will come back when you need another carnet.
There can be several reasons for an end invoice being different although it is uncommon. Please call our V.P. of Global Carnet Operations, Monika Jadeszko, to clarify. 0808 189 3400
Thank you again for taking the time to provide feedback. We appreciate it very much.
Mwilson@boomerangcarnets.co.uk (Moira)
Top class service
Zack was excellent and patient throughout. Fast efficient service. Will definitely be using again
8 June 2023
Reply from boomerang carnets UK
Dear Mr. Davies,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your helpful feedback and 5-star rating. Thank you.
Your customer experience is very important to us. We treat everyone as though they're our only customer. Thank you for mentioning Zack's assistance and for your return business in the future.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
We were appointed an individual by the…
We were appointed an individual by the company who saw us all the way through this new process for us over a number of months leading up to our journey. He was always available by mobile to answer any queries and sort any paperwork.
25 April 2023
Reply from boomerang carnets UK
Dear Mr. Douglas Lewis,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating - thank you.
Your customer experience is our top priority and we're pleased we could guide you through the process and answer your questions in a timely manner.
We hope you have smooth travels and a successful trip.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
So easy and responsive
21 May 2023
Reply from boomerang carnets UK
Dear Peter,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-stars and feedback. Thank you.
I can't tell you how pleased we are that you found the process easy! Also glad you received replies in a timely manner.
We hope you have a terrific trip and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
Always the most trusted carnet company
Always the most trusted carnet company. Never let me down
21 May 2023
Reply from boomerang carnets UK
Dear Brett,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating and feedback- wow! Thank you.
Your customer experience is very important to us and gaining your trust means everything.
We hope your travels are smooth and your trip a success!
Many Happy Returns,
Moira@ATACarnet.com
Knowledgeable
Knowledgeable, helpful staff, guided me through my first Carnet.
Always available with advice and support.
Thank you Boomerang your advisors were all helpful and knowledgeable.
10 May 2023
Reply from boomerang carnets UK
Dear Heather,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Feedback about your customer experience is very important to us. We're pleased you had the advice and support you needed from your advisors.
Smooth travels and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
really quick delivery and v helpful !
9 May 2023
Reply from boomerang carnets UK
Dear Manue A,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Lovely, thank you.
We're pleased you received your carnet quickly and glad to have assisted. We hope your travels are smooth and your trip a success.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk
ATA Carnet application
Application was easy to follow. I did have to call with a query. Call answered by rep in the USA, but call was transferred to UK, both reps very helpful. Email communication was also good.
3 May 2023
Reply from boomerang carnets UK
Dear Elaine,
We're very pleased you had a good customer experience with the application and our representatives because your business is very important to us. boomerang carnets is in the US and the UK and receiving a 5-star rating from you makes our day! Thank you very much.
We hope this trip is a success and look forward to assisting you again!
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
I had the pleasure of dealing with Eric…
I had the pleasure of dealing with Eric and he made the whole process so simple and straight forward!
My application was also a little last minute and he went above and beyond to find a solution to make sure I received the documentation before leaving the country!
Top service!
2 May 2023
Reply from boomerang carnets UK
Dear Dario,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating.
Thank you for mentioning Eric's assistance. Your customer experience is our top priority and we're pleased yours was satisfactory!
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
What a great service
What a great service, Ben was fantastic and really helpful and made the process super easy. Would recommend
27 April 2023
Reply from boomerang carnets UK
Dear Mr. Hickey,
Thank you so much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating - fantastic. Thank you.
We're happy you're happy and appreciate your mentioning Ben's assistance. Your customer experience is very important to us.
We hope you have smooth travels and a successful trip,
Moira (mwilson@boomerangcarnets.co.uk)
daunting process made incredibly simple
Eric helped me through the process and made it a straight forward process, kept me updated and was just fantastic in general
28 April 2023
Unprompted review
Reply from boomerang carnets UK
Dear Andy,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is very important to us and we appreciate your mention of Eric's assistance. Hearing that he was "just fantastic in general" makes us happy.
Have a terrific trip and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
Fast easy service
20 April 2023
Reply from boomerang carnets UK
Dear El Lovett,
Thank you very much for your business!
It is very important to boomerang carnets, as well as your 5-star rating - wow! Thank you.
We're pleased your customer experience was "fast, easy" and hope you'll consider us the next time you need a carnet.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
Reply from boomerang carnets UK
Dear Chris,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is very important to us and we're pleased yours was "great". Thank you for sharing with us how it went.
Please come back when you need another carnet.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
Extremely helpful
The lady who helped me was very informative. As this was my first time doing an ATA Carnet I was unsure of a few things but Beth was so so helpful.
3 April 2023
Reply from boomerang carnets UK
Dear Amanda,
Thank you very much for your business.
boomerang carnets appreciates it very much, as well as, your 5-star review. Thank you!
Your customer experience is very important to us and we're pleased you found Beth's assistance "extremely helpful".
We hope your trip is successful.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
Excellent service from Boomerang…
Excellent service from Boomerang Carnets as always. I needed a very short notice Carnet and they not only got it sorted but posted it out next day delivery
17 March 2023
Reply from boomerang carnets UK
Dear Joanne,
Thank you very much for your return business.
boomerang carnets appreciates it very much. We also appreciate your 5-star review - thank you!
Your customer experience is a priority and we're pleased you felt is was "excellent". We're glad you received your carnet timely, knowing how important that is.
Safe travels and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
Very helpful and prompt service
Very helpful and prompt service, which was essential with our tight deadline.,
9 March 2023
Reply from boomerang carnets UK
Dear NL,
Thank you very much for your business.
Boomerang carnets appreciates it very much, as well as, your 5-star review. Thank you!
Your customer experience is important to us, too, and we're pleased we were able to assist with meeting your tight deadline. We understand the importance of that.
Safe travels.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
Very helpful every step of the way
7 March 2023
Reply from boomerang carnets UK
Dear Charlie,
Thank you very much for your business!
boomerang carnets appreciates it, as well as, your 5-star rating - thank you!
Your customer experience is very important to us. We're pleased you received "helpful" assistance as needed.
We hope your travels are smooth and your trip a success!
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
quick and efficient to use
10 March 2023
Reply from boomerang carnets UK
Dear Stephen,
Thank you very much for your business over the years!
boomerang carnets appreciates it very much and your 5-star ratings, as well.
Your customer experience is very important to us and we're pleased yours was "quick and efficient".
Safe travels and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
Excellent work
1 March 2023
Reply from boomerang carnets UK
Dear Mr. Crane,
Thank you very much for your business!
boomerang carnets appreciates it.
Thank you for your 5-star rating, as well. Your customer experience is very important to us, and we appreciate your letting us know how we're doing.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
Great as ever- really easy and on to it
26 February 2023
Reply from boomerang carnets UK
Dear Kirsty,
Thank you so much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating - that makes my day! Thank you.
Your customer experience is very important to us and I'm very pleased yours was "great"!
We hope your travels are smooth and your trip a success!
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
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