Been using boomerang carnets for several years now. The service is always timely, efficient and smooth. Very happy with their service
Company replied
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See what reviewers are saying
Quick responsive and efficient. Where some other carnet providers will require a number of phone calls and emails and then take 5 days to raise the carnet; boomerant (aka Liverpool Chamber of Comme... See more
Company replied
Have used Boomerang Carnets multiple times, nothing is too much trouble for them! From need advice and additional paperwork at Weekends, Late nights nothing is too much trouble! They will alway... See more
Company replied
Very friendly, helpful and prompt, carnet arrived next day even though it was a Saturday
Company replied
Company details
Written by the company
We specialize in ATA Carnets, The Merchandise Passport, an internationally accepted Customs document for boomerang freight aka temporary exports. Examples of boomerang freight include sales samples, demo equipment, trade show booths, repair tools & presentation equipment. Temporarily exported merchandise or goods pass duty and tax free into 87+ carnet countries/territories for up to a year with a Carnet. Carnets also serve as registration with HM Customs upon re-entry into the U.K. Specialists provide support and in-depth knowledge on all aspects of carnet usage, 24/7.
Contact info
52-56 Leadenhall Street, 4th Floor, EC3A 2EB, London, United Kingdom
- 0808 189 3400
- cehw@boomerangcarnets.co.uk
- www.boomerangcarnets.co.uk
4.8
Excellent
178 reviews
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Reply from boomerang carnets UK
Dear Tina,
Thank you very much for your business! boomerang carnets appreciates it, as well as your kind review and 5-star rating - thank you.
Your customer experience is very important to us and we're pleased yours was "excellent". Thank you for taking a moment to let us know how we're doing.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
First time applying for a carnet
First time applying for a carnet, Eric was a massive help guiding me through the process.
23 May 2024
Reply from boomerang carnets UK
Dear Paul,
Wonderful to hear you had a 5-star first-time experience! Your business is very important to us and we thank you for it, as well as your 5-star rating - wow, thank you!
Your customer experience is our top priority and we're pleased Eric was such a help to you. Thank you for mentioning his assistance.
Safe travels and many happy returns,
MWilson@boomerangcarnets.co.uk (Moira)
Great service
Boomerang Carnets and Media Carnets processed my request swiftly within two days. They answered all my questions on time and really helped me understand the process so there wouldn't be any mistakes. I am really happy with the service!
8 May 2024
Reply from boomerang carnets UK
Dear Meghna,
Thank you very much for your business! boomerang carnets Media appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is a priority for us and we're pleased we could accommodate your deadline "swiftly", answer questions and explain the process. When you're happy, we're happy.
Please come back (like a boomerang) when you need another carnet. It would be our pleasure to assist you in the future.
Many Happy Returns,
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear John,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is a top priority for us and we're pleased yours was "fast and friendly"! Thank you for your recommendation.
We hope your travels are smooth and your trip a success!
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Liam,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased we could accommodate your SAME DAY SERVICE needs and hope you'll return the next time you need a carnet.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
Simply Awesome
Simply awesome! Avoid North and West Yorkshire Chamber of Commerce, at all costs!
14 March 2024
Reply from boomerang carnets UK
Dear Dan,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased your customer experience was "simply awesome". We make it our top priority that you are satisfied with our assistance.
Please come back the next time you need a carnet.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
Excellent
Excellent, reliable service, easy-to-use portal with competitive pricing and a human face behind the website.
8 November 2023
Reply from boomerang carnets UK
Dear Kim,
Your business is very important to us and we thank you for it! boomerang carnets makes your customer experience our #1 priority and we're pleased yours was "excellent". Thank you for letting us know you had an all-around good experience with us.
I hope your travels are smooth and your trip a success,
MWilson@boomerangcarnets.co.uk (Moira)
Super fast and efficient
Super fast and efficient. Carnet issued same day . Great company
Thanks
Liam
15 January 2024
Reply from boomerang carnets UK
Dear Liam,
boomerang carnets is pleased you had a "super fast and efficient" customer experience. It is our goal to create the customer satisfaction you expressed in your review. Thank you for letting us know how we're doing and for the 5-star rating!
Your business is very important to us and we hope you'll return the next time you need a carnet.
Many Happy Returns,
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Francis,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star review. Thank you.
We're pleased your customer experience was "awesome" because our top priority is your satisfaction. Thank you for taking a moment to let us know how we're doing.
We hope using an ATA Carnet adds to the success of your trip!
MWilson@boomerangcarnets.co.uk (Moira)
My second year with Boomerang
My second year with Boomerang. Great service, fantastic communication. Very competitive prices and the online portal is fairly easy to navigate.
Eric has been my contact for both year round carnets. Pleasure to deal with and it does help he is a cameraman. So his knowledge of our needs as a media company is exemplary.
2 November 2023
Reply from boomerang carnets UK
Dear Kess,
Thank you very much for your business. boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is our #1 priority and we're so pleased yours was "great". Thank you for mentioning Eric's assistance 2 years running.
We hope your travels are smooth and your trip a success,
MWilson@boomerangcarnets.co.uk (Moira)
The A-Team of ATA Carnet
Eric and his team are the ABSOLUTE best! If I had to count the number of times they have helped us out of a bind...well, let's just say I don't have enough fingers and toes! They are also super informative and always kind and courteous. WOULD HIGHLY RECOMMEND.
10 October 2023
Reply from boomerang carnets UK
Dear T Cannon,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased your customer experience was "the absolute best" and Eric and his team were "super informative, kind and courteous". Thank you for mentioning Eric's assistance and for letting us know how we're doing.
We hope your travels are smooth and your trip a success,
MWilson@boomerangcarnets.co.uk (Moira)
Very professional, helpful and efficient
Very professional, helpful and assisted us as a 'New Customer' with great respect
The whole process was very swift from beginning to end.
30 August 2023
Reply from boomerang carnets UK
Dear June,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is a priority for us and we're pleased yours was "professional, helpful, efficient and respectful". We're glad to hear you were assisted "swiftly".
We wish you a successful trip and hope you keep in mind the flexibility of the ATA Carnet for your future temporary export needs! Just Carnet It & Go!
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Lucy,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased your customer experience was "excellent". Thank you for letting us know how we're doing. We'll always strive to be your source for carnets.
Many Happy Returns,
MWilson@boomerangcarnets.co.uk (Moira)
Always provide a great service
30 August 2023
Reply from boomerang carnets UK
Dear Garry,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is very important to us and we're pleased yours has been "great". We know how busy you are and appreciate your taking time to let us know how we're doing.
We hope you have smooth travels, a successful trip and many happy returns,
MWilson@boomerangcarnets.co.uk (Moira)
A good level of service offered
A good level of service offered. Only thing lacking is a 24 hour emergency support line, for when things don’t go to plan outside of office hours.
24 August 2023
Reply from boomerang carnets UK
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased you had a "good" customer experience because it is a priority for us. Yours is the first request we've received for an emergency support line. Thank you for your feedback.
We hope your trip is a success and wish you many happy returns,
MWilson@boomerangcarnets.co.uk (Moira)
Boomerang carnets made everything so…
Boomerang carnets made everything so easy for someone who had never done one before. Highly recommended!!
22 August 2023
Reply from boomerang carnets UK
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
I'd also like to thank you for your recommendation! Your experience as a first-timer is important and I'm pleased yours was made "so easy". Thank you for letting us know how we're doing.
I hope your travels are smooth and your trip a success,
Moira@ATACarnet.com
Excellent customer service
16 July 2023
Reply from boomerang carnets UK
Dear Bill,
boomerang carnets understands how busy you are and appreciates the time you took to leave a review of your customer experience. Five-stars, WOW! Thank you.
Your business is very important to us. Please come back again.
We hope your travels are smooth and your trip is a success.
mwilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Chelsea,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased you found the process "quick and easy to use". That's how we like it!
Safe travels and many happy returns,
mwilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Paul,
Thank you for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is very important to us and we're pleased to know yours was "great". Thank you for letting us know how we're doing.
We hope your travels are smooth and the trip a success,
mwilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Andy,
Thank you very much for your business!
boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased your customer experience was "first class" and hope you'll come back when you need another carnet.
Wishing you smooth travels and a successful trip,
mwilson@boomerangcarnets.co.uk (Moira)
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