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Boost Mobile Reviews 29,385

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the affordability of the service and the excellent signal coverage, often noting that it rivals or surpasses more expensive providers. Reviewers frequently highlight the ease of switching to this company and the overall quality of the phone service. However, some customers experienced issues with customer service, citing slow responses, unhelpful representatives, or problems with billing and account management. A few other people also felt that the data service could be inconsistent or that the automated system was difficult to navigate.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as great, economical,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and politeness of... See more

Price

Users describe ambiguous interactions with price. Many customers appreciate the low monthly service costs,... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers express satisfaction, highlighting ease of... See more

Based on these reviews

Rated 4 out of 5 stars

Customer Service is great Greeted with great service as soon you walk in if busy with other customers respectfully analogy by saying I’ll be right with you. Thank you 😊... See more

Rated 4 out of 5 stars

When we were having issues with our minor nephew who had ran away, we were told there was nothing your company could do to help located at least his phone.

Rated 3 out of 5 stars

Customer service wise as a company. Great. Only issue i have is the data service. In my area it is basically non existent. I live just outside richmond, va. My store less than mile. Never have more th... See more

Rated 3 out of 5 stars

Their payment extension is a scam. If you pay a portion of your bill, you are supposed to get a credit, but over the past three months I have been paying an extra $10 on my bill. I called to ask about... See more


Company details

  1. Mobile Phone Shop
  2. Mobile network operator
  3. Telecommunications service provider
  4. Telephone company

About Boost Mobile

Written by the company

30-DAY MONEY-BACK GUARANTEE

Written by the company

No chance of regret over here. Coverage without compromise. See how far you can go with Boost risk-free for 30 days.
Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.

Boost Mobile Plans For Every Budget. All With Unlimited Talk, Text & Data.

Plans Starting at $25/mo. No Contract Required!
Unlimited talk, text, and data. 30GB Premium Data.

Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.

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Built for What's Ahead

Get tomorrow's tech today. We’ll keep building next-gen innovations that push the industry forward. You’re not just switching carriers — you’re signing on for what’s next.

5G That Doesn't Quit & Coverage That Won't Compromise

With access to thousands of towers nationwide, you get reliable coverage wherever life takes you. No compromises. Our hybrid model pairs next-gen wireless tech with one of America’s award-winning networks. It’s underdog hustle with a heavyweight network you’d only expect from the big guys.

Risk-Free

No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!

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Want the latest scoop?

Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.

Deals Phones Plans Bring Your Own Phone Main Page Network

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Contact info

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3.9

Great

TrustScore 4 out of 5

29K reviews

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Rated 3 out of 5 stars

Their payment extension is a scam

Their payment extension is a scam. If you pay a portion of your bill, you are supposed to get a credit, but over the past three months I have been paying an extra $10 on my bill. I called to ask about this after paying $20 on a $70 bill today 3 days ago, and the representative said I needed to pay the full $70 in three days to avoid being shut off. It should only have been $50. They finally added a $10 credit, but where is my credit for the previous 2 months. Plus their automated system is a nightmare to try to get through to a representative. We will probably keep the service as it is economical and the cellular service is good, but I will try to avoid the payment extensions going forward. Plus the rep offered no apologies for the issue.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

No locator help

When we were having issues with our minor nephew who had ran away, we were told there was nothing your company could do to help located at least his phone.

6 February 2026
Rated 5 out of 5 stars

Absolutely great/ affordable service

I want you to know that your staff are great, any questions that I had have been answered with understanding, and efficiently. I could not afford a phone without your service. I am a senior citizen and my budget is very tight. I appreciate you. Thank you for your service.

7 October 2025
Rated 5 out of 5 stars

Since my 1st experience of connecting…

Since my 1st experience of connecting with boost around 2012 I never turnt away!
Now in 2026 my experience has is still strong with boost services: there deals when getting upgrades has saved me!
As I continue my experiences time will tell its future impact on my decisions moving forward!

17 April 2026
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, The Boost Tech that came to my home was very helpful. This company is truthful about it's service and what they offer. This isn't the case with many of the other carriers. They deliver what they advertise and that is a real plus. There service is good and I haven't ran into as many dead spots as I did with Metro nor dropped calls. There price for monthly service is beyond good it's outstanding. This is my last stop for cell service, I will continue to stay with them. Thank you Boost for the great customer service and for delivering what you advertise.

28 March 2026
Unprompted review

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