The audiologist was friendly & explained everything in detail. Asking every so often if I understood everything. He included my husband in the questions. Fitting the hearing aid was demonstrated & exp... See more
Location
Switch locationBoots, 5-6 Lion Walk, CO1 1LX Colchester, England, GB
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See what reviewers are saying
Excellent help with new aids and able to see a hearing staff member immediately to sort out problems and replace faulty charger. Very patient with nervous first time user! All staff very friendly an... See more
As close to normal hearing! Fantastic outcome, with a one day service! I was surprised at my emotional response to getting my hearing back, I have easily adapted so far to my new aids, which are co... See more
I received great service from the hearing specialist at Colchester City Boots who talked to me about what improvements my new “buddies” would make to my hearing. Having worked in a metal stamping Pres... See more
Company details
- #12 of 13 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 5-6 Lion Walk, CO1 1LX, Colchester, England, United Kingdom
4.6
Excellent
77 reviews
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Excellent service extremely helpful and…
Excellent service extremely helpful and answered all my questions, I couldn’t fault anyone. Thanks.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The pharmacist was incredibly rude to…
The pharmacist was incredibly rude to me. Picking up my prescription. Female. Pink hair. She might be an assistant
3 October 2025
Unprompted review
Reply from Boots Hearingcare - Colchester
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent service
Very thorough examination. Made to feel at ease. Everything was clearly explained
25 April 2025
Hearing test Boots
I found the hearing test to be very helpful in identifying how much loss there is in my hearing. The test is very comprehensive
27 April 2025
The best for hearing solutions
Clear explanation of my situation. Clear and simple
Advise. Honest opinion of the different option of hearing aids. Easy to
Del
With. Delighted with my new hearing aids
10 April 2025
Excellent help from reassuring staff.
Excellent help with new aids and able to see a hearing staff member immediately to sort out problems and replace faulty charger.
Very patient with nervous first time user!
All staff very friendly and reassuring.
3 April 2025
As close to normal hearing!
As close to normal hearing!
Fantastic outcome, with a one day service!
I was surprised at my emotional response to getting my hearing back, I have easily adapted so far to my new aids, which are comfortable and effective. No one’s phoned me, yet! When they do, I will be able to double tap my ear and answer the call! How clever is that?
I now realise our floorboards upstairs have a creak, and I can hear how annoying my dear wife must find my slippers! Oh, and I can hear my clothes 😆!
29 March 2025
The audiologist was very professional…
The audiologist was very professional made me feel at ease and explained everything in detail
6 March 2025
Great experience
Great experience. The audiologist was very thorough and took time to explain everything.
17 February 2025
i felt like that he was there to help…
i felt like that he was there to help me and solve my problems , there was no hard sell unlike some smaller companys that I visited
5 February 2025
Good understanding of the problems…
Good understanding of the problems associated with my hearing.
12 February 2025
I found the expereance very calm
I found the expereance very calm, very good explenation given referance the use of the hearing aids and how they work, looking forward to my next appiontment.
7 February 2025
Made to feel at ease
1 February 2025
The audiologist was friendly &…
The audiologist was friendly & explained everything in detail. Asking every so often if I understood everything. He included my husband in the questions. Fitting the hearing aid was demonstrated & explained as well as setting up the app on my phone. Again explaining how it works. I was very happy with the process so far.
15 January 2025
Very good experience
Very good experience, professional explained everything would recommend many thanks
21 December 2024
Honesty
Honesty, polite, helpful and good clear advice with the product.
Not being rushed during the process
17 December 2024
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