appointment was for collecting new hearing aids which went very well, came away confident in being able to use them successfully
Location
Switch locationBoots Opticians, 30 The Borough, GU9 7NW Surrey, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to go to Boots in Farnham for hearing test. Looked after by a gentleman called Martin who was excellent. Extremely helpful, answered all my questions and explained everything brilliantly. He made... See more
I had a great experience at the Farnham branch. Martin was very thorough and patiently answered all my questions however minor they were. He explained the whole process throughout the hearing test... See more
Martin Paterson-Brown at Boots Hearingcare was excellent. He was professional, friendly, and very reassuring throughout the appointment. He explained everything clearly, answered my questions properly... See more
Company details
- #13 of 14 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 30 The Borough, GU9 7NW, Surrey, England, United Kingdom
3.8
Great
38 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and friendly staff.
Really good appointment. Martin was very professional and gave us lots of information but no hard sell. Very happy with the. hearing test and the helpful and friendly staff.
21 December 2023
I have already done a review
I have already done a review - I was impressed with my
experience . I am not impressed that you keep asking me to do another one.
8 December 2023
The person I saw was extremely professional and personable
The person I saw was extremely pro
14 December 2023
Brilliant service every thing explained…
Brilliant service every thing explained to me
10 December 2023
Prompt and efficient
29 September 2023
Hearing test - boots in farnham
Had to go to Boots in Farnham for hearing test. Looked after by a gentleman called Martin who was excellent. Extremely helpful, answered all my questions and explained everything brilliantly. He made a very stressful situation easy/comfortable to deal with.
21 August 2023
This was a very thorough examination…
This was a very thorough examination done with care and sensitivity. I was even asked if I suffered from claustrophobia before going into the cubicle. Martin managed to be friendly as well as professional which put me at ease. So important when this is a first experience.
3 August 2023
Martin is a star
Martin is a star
Helpful, very knowledgeable and with a very reassuring manner.
24 June 2023
Martin was extremely polite and very…
Martin was extremely polite and very helpful in explaining the hearing chart.
Obviously I was nervous as to the whole set up but he put me at my ease.
18 May 2023
Martin Peterson-Brown the audiologist…
Martin Peterson-Brown the audiologist was very professional and provided me a good service from my first visit to fitting my hearing aids
25 April 2023
Martin was so kind
Martin was so kind, helpful and patient. We couldn’t have had a better experience . Thank you
16 March 2023
Hearing experience
The experience was clear and precise about the use of the Phonak hearing aids being purchased.
Martin, gave a very good explanation about their use, and had a nice friendly way, so made me feel quite relaxed.
16 February 2023
My visit was a positive experience.
My visit was a positive experience.
Test were carried out with all the information I needed and results were explained to me.
No pressure to buy certain products just gave me all the facts
23 January 2023
I wear glasses for poor eye sight , so time i worn hearing aids for hearing
Very clear explanation of what my hearing was about, where I was not hearing and what I was, and a very none pushy attitude and time to consider and try.
12 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.