The testing was handled really well with clear explanation of what the results meant. From there the options available were explained with any questions answered clearly. Overall a good experience.
Location
Switch locationBoots Opticians, 26-28 Cambridge Street, HG1 1RW Harrogate, England, GB
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See what reviewers are saying
The Audiologist new exactly what she was doing, and convinced me to replace my hearing aids for all the right reasons. Her name was Maryam.
The care and attention to detail given by your staff especially Joanne at Harrogate. It is too earlier to offer a view on the product after only 3 days.
Young lady that did my hearing test was pleasant and efficient. She took time to explain clearly the differences in the hearing aids.
Company details
- #12 of 13 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 26-28 Cambridge Street, HG1 1RW, Harrogate, England, United Kingdom
4.1
Great
32 reviews
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Rushed and disrespectful
Rushed, rude and no respect.
Firstly appointments cancelled on the day. I do understand people get sick. Rebooked.
On arrival told everyone had gone home. Assured receptionist we had appointments.
I was reprimanded, being asked why I hadn’t bought a Hearing Aid 4 years ago. Interview was rushed and lack of respect throughout. No smile. It felt like I was a nuisance and closing time couldn’t come too soon.
Brief hearing test was conducted by M, far too quickly. Elderly people need a second or two to hear a sound. Finished early.
9 May 2025
Unprompted review
Reply from Boots Hearingcare - Harrogate
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful and professional.
Very helpful and professional audiologist. Would use again if the need arose.
11 March 2025
The visit to boots was very,hearing…
The visit to boots was very,hearing test the same no problems
16 March 2025
I have had an excellent experience with…
I have had an excellent experience with Joanne, she is very understanding, supportive and nothing was too much trouble. I would have no hesitation recommending Boots/Joanne to my family or friends.
18 December 2024
Joanne was very helpful and informative
16 October 2024
Efficient and informative.
24 August 2024
Heating test done by pleasant…
Heating test done by pleasant knowledgeable people and on time
1 August 2024
Unprompted review
Everything was fine.
1 May 2024
Overall the experience was very good
Overall the experience was very good, the room could have been bigger as there is so much to store.
12 April 2024
I have been back today to have my…
I have been back today to have my hearing aids tweaked because I wasnt feeling they were beneficial. I have a further appointment in two weeks to have molds fitted. We will see what happens then.
2 April 2024
Great improvement to my hearing
My hearing and the hearing aids themselves were explained to me very Well and I appreciate the difference it has made.
31 January 2024
Unprofessional
Very short assessment, technician lacked empathy, not at all reassuring and no real explanation about the outcome other than I needed hearing aids- then pushed a price list at me .
End of assessment!
Member of staff standing in the department eating a sandwich, certainly won’t be going back.
20 January 2024
Unprompted review
Reply from Boots Hearingcare - Harrogate
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Not to be trusted
The main driver for the audiology service at Boots Harrogate is to sell hearing aids. The facilities are, in direct comparison to the NHS very limited and fall far short of the NHS. IMHO if you are concerned about your hearing do not use this company.
31 October 2023
Unprompted review
Reply from Boots Hearingcare - Harrogate
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
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