The audiologist is very friendly & made me feel important that at the end of day I will have a better hearing with aid, she simply explained how the hearing aid works . I was given all relevant inform... See more
Location
Switch locationBoots the Chemists Ltd, 117-119 High Road, IG1 1DE Ilford, England, GB
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See what reviewers are saying
Easy booking, seen on time, expert staff, good customer service, helpful and friendly audiologist. Hearing aid options are great and the 60 day trial is an excellent way of helping find the right pro... See more
I found Sehar very quickly put me at my ease and explained the hearing aids and how to apply them to my ears, in easy stages which was most comforting.
you use a booth which cuts out outside noise, the hearing test is very thorough ,and everything is properly explained
Company details
- #12 of 13 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots the Chemists Ltd, 117-119 High Road, IG1 1DE, Ilford, England, United Kingdom
3.7
Average
22 reviews
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I need my annual check up with my…
I need my annual check up with my hearing aid. I went to the store to book it and the staff at the counter gave me a card to phone a number. I questioned why they would give a phone number to a person trying to book a hearing appointment. She responded well you can hear. I didn't have energy to go further but it was really bad customer service. I'm appalled especially since I have a hearing aid with boots.
21 January 2026
Unprompted review
Reply from Boots Hearingcare - Ilford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very friendly service
I was seen by Sarah Alam, a very caring and friendly person. However I am still trying to get used to the hearing aids. I will be seeing her again on 30th May.
29 March 2025
Excellent service communication between…
Excellent service communication between the audiologist & my self was excellent.
I was made welcome & discussed all different types of hearing aids to suit my needs.
Perfect.
20 March 2025
I’m in Singapore at present
I’m in Singapore at present, so I can’t come to see you till later part of March. all I can say is that I am not happy with the hearing aids. In a crowded area with a lot of background noise, they failed totally. Even with one to one situation I couldn’t make out the whole conversation.Perhaps need a lot of adjustments. Raj Malhotra
8 February 2025
Reply from Boots Hearingcare - Ilford
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Your friendly hearing centre
I was seen to in good time and the staff was friendly and helpful
24 January 2025
Good service
Audiologist was experience. Explained how to use the aids and how to connect to my phone with patience.
16 November 2024
Always seen on time by a very friendly…
Always seen on time by a very friendly Audiologist. Everything was explained in way that was easy to understand
19 October 2024
you use a booth which cuts out outside…
you use a booth which cuts out outside noise, the hearing test is very thorough ,and everything is properly explained
28 September 2024
Don’t worry, you hear clear again !
The audiologist is very friendly & made me feel important that at the end of day I will have a better hearing with aid, she simply explained how the hearing aid works . I was given all relevant information that I may need later & last but not least, I was asked if I have any questions. It was excellent experience.
17 July 2024
The lady who looked after my dad was…
The lady who looked after my dad was awesome. I can’t remember her name.
12 July 2024
Boots Hearing Care
Easy booking, seen on time, expert staff, good customer service, helpful and friendly audiologist. Hearing aid options are great and the 60 day trial is an excellent way of helping find the right product.
11 May 2024
Very helpful and caring explained…
Very helpful and caring explained everything to me so I really understood about the type of hearing aids that was ok for me
25 April 2024
Excellent and professional audiologist…
Excellent and professional audiologist who clearly explained the process and parts of hearing test
Clearly outlined the various options and devices available
28 February 2024
I was only shown and advised to go for…
I was only shown and advised to go for Phonak hearing aids and when I did a research on it later that I found out that Phonak's parent company is a majority shareholder of Boots. I feel I weren't give an unbiased advice nor given a choice of other brands.
12 July 2023
The consultant who examined ears did…
The consultant who examined ears did the job properly. Only thing I was not shown was different types of hearing aids. I like to see during my next appointment.
9 June 2023
Excellent presentation by staff
6 May 2023
I found Sehar very quickly put me at my…
I found Sehar very quickly put me at my ease and explained the hearing aids and how to apply them to my ears, in easy stages which was most comforting.
16 March 2023
Very charming lady
Very charming lady. Took a little while to get used to test, but went well.
15 February 2023
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