The audiologist was clear and reassuring whilst carrying out the hearing tests. I was given plenty of time to ask questions to deal with my concerns. These were responded to fully. He explained t... See more
Location
Switch locationBoots, 196-199 High Street, LN5 7AL Lincoln, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was apprehensive about having a hearing aid but immediately put at ease by friendly expert who explained the process very clearly and I didnt feel rushed. It was good to hear that things are taken s... See more
Very helpful and thorough examination with detailed information given. The audilogist was excellent at his work and I was made to feel at home. The follow up has been helpfull and satisfying. Well do... See more
I bought in an elderly, disabled lady in a wheelchair. The man she saw was obviously very experienced. He put her constantly at ease and with endless patience went over everything as many times as nee... See more
Company details
- #11 of 12 best companies in Hearing Aid Shop
- #17 of 20 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #5 of 6 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 196-199 High Street, LN5 7AL, Lincoln, England, United Kingdom
4.8
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hearing aid at its very besy
Everything from start to now the people you employ certainly in the hearing dept are top notch in every sence of the word, very polite and very helpfull
5 September 2024
Very well explained by Tom
Very well explained by Tom. Very happy with the service. Extremely personalised approach to myself and my wife
17 August 2024
Wonderful Appointment.
Excellent service and professional advice .
Truly enjoyable and relaxing experience although I had been dreading the appointment. Tom the audiologist talked me through my wish list and I believe he will continue to do so in the weeks ahead.
27 July 2024
Clear and well explained what was going…
Clear and well explained what was going on and what to expect from what they was doing
10 July 2024
All aspects covered.
Very informative & helpful staff - covered everything I needed to know - efficient service & appointment timing.
6 July 2024
My Boots visits
Very helpful and knowledgeable staff. Very informative . Pleased that I went to boots.
11 May 2024
The time spent getting the correct…
The time spent getting the correct hearing aids, gave us great confidence in your service
11 May 2024
Friendly and informative
16 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My poor Mum who is in her 90 years old…
My poor Mum who is in her 90 years old she paid a lot of money for her hearing aids and she wasn't happy at all we took them back on loads of occasions they made every excuse under the sun in why they wasn't working they had your money and wasn't bothered I would not recommend them at all there customer care after is zero they only want to sell the hearing aids discusting
23 September 2023
Unprompted review
Reply from Boots Hearingcare - Lincoln
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Great experince
Great experince. Tom . Was very helpful, everything explained well and time taken ,not rushed. Nothing to loose with money back guarantee. Seem to be good having just picked up. Only time will tell
9 February 2024
Above & beyond!
Tom Baxter, audiologist, is excellent. Really takes care to explain things carefully & at speed of my understanding. Really went above & beyond to help when he realised I was going to family funeral very soon.
3 February 2024
I saw your Consultant Andy and he was…
I saw your Consultant Andy and he was excellent very professional and explained everything with regard to my hearing check.
Would certainly recommend your service
Thank you
21 January 2024
Friendly & informative audiologist
Friendly & informative audiologist. Explained everything very well. Efficient service.
11 January 2024
Excellent service and advice
7 January 2024
Exceptional service
Exceptional service. Thoroughly explained everything to me. Just brilliant, thank you
4 January 2024
Friendly caring and understanding…
Friendly caring and understanding service
Impressed by the depth of information and care to ensure fully informed
14 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.