Boots Hearingcare - Nottingham, Victoria Centre Reviews 

81
TrustScore 4.5 out of 5

4.7

Boots, INTU Victoria Centre, NG1 3QS Nottingham, England, GB


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Rated 5 out of 5 stars

Took my mum to Boots Hearing as she was having a problem with the charger for her Phonak hearing aids (one worked the other didn't). Alesha saw us and was so helpful and caring to my mum, who obviousl... See more

Rated 5 out of 5 stars

Didn't have to wait appointment on time.The young lady was very helpful and explained everything to me.?she was a very pleasent young lady.Was very happy with the choice of my hearing aid.

Rated 5 out of 5 stars

A very attentive and understanding young lady made me feel comfortable as soon as I stepped into the room. The tests were easy to follow and results instant. Choice of hearing aids explained and I was... See more

Rated 5 out of 5 stars

The young lady who dealt with me through the entire process was absolutely brilliant. Nothing was too much trouble in explaining everything in fine detail with some great advice. A million miles apa... See more


Company details

  1. #11 of 12 best companies in Hearing Aid Shop
  2. #17 of 20 best companies in Audiologist
  3. #3 of 3 best companies in Deaf service
  4. #5 of 6 best companies in Hearing aid repair service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, INTU Victoria Centre, NG1 3QS, Nottingham, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

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4.7

All reviews

(81)

1,954 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I recently visited Boots Hearingcare in Nottingham for my regular hearing review. All of the staff were very helpful, especially the audiologist Carolina, who is extremely knowledgeable and efficient, and gave me carefully considered detailed advice. The result is that I now have new hearing aids which are a vast improvement on my previous ones.

Overall, I found Boots Hearingcare to be an excellent service and have no hesitation in recommending them.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

The individual audiometrists are great

The individual audiometrists are great. Kniwledgeable, professional, friendly. The system is let down by the call centre and online booking system, which are unhelpful, disorganised, time-consuming and not fit for purpose

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Extremely poor now

The service offered by Boots Hearing has degenerated over the past year or so. I’ve been with Boots hearing for a decade but latterly I’ve never seen the same audiologist twice so no continuity. It has become impossible to book appointments as the message link sent out to me just doesn’t work. Equally trying to phone for an appointment is a problem, you never get through. The efficient service I had in the past has gone. I’ve now moved to an independent practice where I’m not pressured into buying the latest aids and I have a significant choice of hearing aid suppliers, not just the one which Boots offers.

11 October 2025
Unprompted review
Boots Hearingcare - Nottingham, Victoria Centre logo

Reply from Boots Hearingcare - Nottingham, Victoria Centre

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Hearing aid review

Alissa went into everything in detail and showed me how to pair my hearing aids, how to use the app and how to alter the settings to account for the discomfort I experience in some settings such as crowds. She has incredible knowledge.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Alissa is not only very friendly and…

Alissa is not only very friendly and helpful, she has excellent product knowledge and is a skilled communicator. She listens, remembers and then provides solutions. Totally professional - but such a lovely, caring person!

3 April 2025
Unprompted review

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