I want new cones for my hearing aids. Called into shop where I bought them this year no one to speak to and no spares are sold in shop HELP. Sears centre Shirley Solihull
Company replied
Location
Switch location199 Stratford Road, B90 3AU Shirley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was seen by Saleena Shah,she was very thorough and professional and discussed all the options suitable for me.Today I went for my second appointment in which she set up with my iPhone.I was able t... See more
Brilliant and Saleena was very good test 👏
Saleena looked after my dear mum so well. She was friendly, welcoming, kind, helpful & very professional. Great service to have hearing test and walk away with a pair of quality hearing aids, tailor... See more
Company details
- #12 of 13 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
199 Stratford Road, B90 3AU, Shirley, England, United Kingdom
3.5
Average
4 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want new cones for my hearing aids
I want new cones for my hearing aids. Called into shop where I bought them this year no one to speak to and no spares are sold in shop HELP. Sears centre Shirley Solihull
11 October 2025
Unprompted review
Reply from Boots Hearingcare - Shirley
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Brilliant and Saleena was very good…
Brilliant and Saleena was very good test 👏
4 June 2025
Unprompted review
Super Service
Saleena looked after my dear mum so well. She was friendly, welcoming, kind, helpful & very professional. Great service to have hearing test and walk away with a pair of quality hearing aids, tailored to my mum's specific needs. No distortion or difficult background noise, excellent, thank you Saleena.
20 May 2025
Unprompted review
I was seen by Saleena Shah,she was very…
I was seen by Saleena Shah,she was very thorough and professional and discussed all the options suitable for me.Today I went for my second appointment in which she set up with my iPhone.I was able to give my feedback of how I was getting adjusted to wearing hearing aids and was reassured.I hope my feedback will be shared,she is a credit to Boots hearing.
8 October 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.