Saliha, the audiologist appointed to me, was at all times very professional. She explained carefully the state of my hearing loss and how any devices could help. She also explained what devices cou... See more
Location
Switch location39 Gaolgate Street, ST16 2NR Stafford, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am still not confident that I definately require hearing aid but I could not find that my reasoning was understood. I thoght an audiologist whould have been more interested in listening to my wider... See more
Company replied
The audiologist was very friendly, professional and understanding of my hearing problems. I was on time for my appointment and was called straight in.
A simple test pointed to where my hearing was failing which was explained in easy to understand langue
Company details
- #12 of 13 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
39 Gaolgate Street, ST16 2NR, Stafford, England, United Kingdom
4.1
Great
6 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saliha
Saliha, the audiologist appointed to me, was at all times very professional. She explained carefully the state of my hearing loss and how any devices could help. She also explained what devices could not do.
She outlined the products on offer and, again, explained very clearly what each one offered. So far the aftercare service has been above reproach.
Peter Coote
16 January 2025
Unprompted review
It was the way I was greeted-and…
It was the way I was greeted-and nothing was to much trouble to help me understand the things about the new earring aids I had purchased hopefully my earring will improve no fun people around you having to repeat themselves because you don’t hear what they are saying thanks again satisfied customer
1 August 2024
A simple test pointed to where my…
A simple test pointed to where my hearing was failing which was explained in easy to understand langue
5 July 2024
Excellent service
Excellent service. Clear and comprehensive advice. Good choice of options to move forwards with my hearing
9 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
lack of confidence
I am still not confident that I definately require hearing aid but I could not find that my reasoning was understood. I thoght an audiologist whould have been more interested in listening to my wider concerns. Instead, it appeared more important to get me to spend circa £3,000 on a device I was uncertain about. I am giving the device a fair try but pretty sure I will be seeking a refund.
10 May 2023
Reply from Boots Hearingcare - Stafford
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The audiologist was very friendly
The audiologist was very friendly, professional and understanding of my hearing problems. I was on time for my appointment and was called straight in.
25 January 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.