It was my 2nd visit to boots Sunderland store on my first visit Joe the audiologist arranged for me to try moleded aids but did not work for me. Tried aids with other companies but was so impressed wi... See more
Location
Switch locationBoots the Chemists Ltd, 45 The Bridges, SR1 3LF Sunderland, England, GB
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See what reviewers are saying
I visited Sunderland store with my mum Sarah Crinson; she is 96 years lld. We were seen by Joe. Mam wears boots hearing aids and our appointment was for a review. Joe put mam completely at ease; took... See more
My husband has had Boots hearing aids, for many years now. He has recently had wax issues in one ear. We returned to the Sunderland store today, after several weeks of increased use of earol spray. We... See more
Staff were helpful and patient explaining all procedures and outcomes.
Company details
- #12 of 12 best companies in Hearing Aid Shop
- #20 of 22 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #7 of 7 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots the Chemists Ltd, 45 The Bridges, SR1 3LF, Sunderland, England, United Kingdom
4.7
Excellent
29 reviews
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It was my 2nd visit to boots Sunderland…
It was my 2nd visit to boots Sunderland store on my first visit Joe the audiologist arranged for me to try moleded aids but did not work for me. Tried aids with other companies but was so impressed with Joe on 2nd visit went for small behind ear aids was impressed with 3 months trial hopefully they work for me.
6 May 2026
Hear Hear
very friendly and explained everything I needed to know. Describe how to use my new aids . I left with sure satisfaction.
28 March 2026
Thank you Joe!
I visited Sunderland store with my mum Sarah Crinson; she is 96 years lld. We were seen by Joe. Mam wears boots hearing aids and our appointment was for a review. Joe put mam completely at ease; took extra time to allow for her aged responses and engaged with her in a positive and meaningful manner. He was very professional but with a tiny amount of flattery made mams day! She returned home feeling on top of the world brought about by Joe’s marvellous manner. Huge thank you!
12 August 2025
Unprompted review
Personal attention
Personal attention
No rushing
Listening attentively of problem
Courtesy
22 March 2025
Fantastic service
Joe made my elderly mams experience an absolute pleasure. Easy going, laid back, approachable, friendly, knowledgeable and professional. We couldn't have asked for a better more thorough service.
Joe is exceptional and an asset to the Boots company. So grateful for his care and attention at meeting mams needs.
26 February 2025
Very good experience
Very good experience.
Cancelling was mainly after careful consideration, on when i would use them, and was the price justified.and for what i need them for, would a NHS pair be just as useful.
1 February 2025
The product
The product, the after care, Joe the audiologist all first class. Pleasure to visit Boots, Sunderland.
24 January 2025
There was no hard sell during the…
There was no hard sell during the appointment. The staff member was very understanding of my needs and made no attempt to pressurise me into an expensive purchase.
21 December 2024
Helpful everything is well explained
Helpful everything is well explained
Great service
19 June 2024
My husband has had Boots hearing aids
My husband has had Boots hearing aids, for many years now. He has recently had wax issues in one ear. We returned to the Sunderland store today, after several weeks of increased use of earol spray. We saw an audiologist, who we have not met until today. Joe. He was so kind and reassuring, and did an amazing job in totally removing all of the softened wax. Truly superb. Thank you Joe!
31 May 2024
Unprompted review
The appointment started on time
The appointment started on time. Everything was explained in detail. Although I’ve only had the hearing aids for one day, up to now they are great.
3 May 2024
A very pleasant experience
A very pleasant experience. Got excellent care and everything was fully explained.
I look forward to trying the new hearing aids, confident that I can have regular checks if there is anything I am unsure of.
Was really impressed with the audiologist. Well done Joe.
28 March 2024
Staff were helpful and patient…
Staff were helpful and patient explaining all procedures and outcomes.
12 March 2024
Everything was explained to me the…
Everything was explained to me the audiologist was honest and very helpful I highly recomend boots fir your hearing tests and hearing aids
19 March 2024
My hearing tests were excellent
My hearing tests were excellent. Very polite and efficient, given a good explanation of how everything worked. Thanks
21 February 2024
Joe was fantastic on explaining…
Joe was fantastic on explaining everything to me and made me feel at ease.
14 December 2023
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