First rate test with results explained clearly. Hearing aids options explained clearly with recommended options. Purchase and follow up for collection first rate. Collection went smoothly
Location
Switch locationBoots, 128 INTU Chimes Centre, UB8 1GA Uxbridge, England, GB
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See what reviewers are saying
Very thorough hearing test performed by a super friendly audiologist. She explains everything down to the last detail. So happy to order hearing aids from Boots and only have to wait a week to receive... See more
I was seen by Laura (Locum audiologist) who was so friendly and approachable and very thorough in helping me resolve my hearing difficulties. She referred back to my GP and also offered alternative ro... See more
After my first week of using hearing aids, I had a check-up and my queries were dealt with efficiently and quickly.
Company details
- #13 of 14 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 128 INTU Chimes Centre, UB8 1GA, Uxbridge, England, United Kingdom
3.6
Average
15 reviews
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First rate test with results explained…
First rate test with results explained clearly.
Hearing aids options explained clearly with recommended options.
Purchase and follow up for collection first rate.
Collection went smoothly
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad communication
One of my aids wasn't working properly and so I took them back to Uxbridge where I was met by a man who was totally disinterested. He told me to place my aids in a plastic bag and that the audiologist would contact me that day or the next morning. When I hadn't heard anything the following day I called the contact centre , as I couldn't call the Uxbridge branch , who told me they would find out what is happening and call me straight back . That never happened. I called the contact centre today and they say that the audiologist hasn't got back to them . £3000 and the after service is appalling . All I want is an answer.
1 October 2025
Unprompted review
Reply from Boots Hearingcare - Uxbridge
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Bad after sales experience
I had a problem with one of my aids I felt I had to sort out getting loan aids which I am still using.
Today is the 5th time my appointment has been cancelled to collect my own.This has been going on since the 8th November.
20 December 2024
Unprompted review
Reply from Boots Hearingcare - Uxbridge
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Helpful & Informative
The person who did the long test was excellent, very thorough and put me at ease. The only reason for the 4stars was because the previous 2 appointments had been cancelled with little warning!
19 April 2024
Very poor service customer the never…
Very poor service customer the never help you when you ask about some product not happy
11 February 2024
Unprompted review
Reply from Boots Hearingcare - Uxbridge
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
I was seen by Laura (Locum audiologist)…
I was seen by Laura (Locum audiologist) who was so friendly and approachable and very thorough in helping me resolve my hearing difficulties. She referred back to my GP and also offered alternative routes of support. Laura is very professional and kind and I would highly recommend appointments with her.
20 September 2023
Unprompted review
1st week check-up
After my first week of using hearing aids, I had a check-up and my queries were dealt with efficiently and quickly.
29 August 2023
disappointed when attending the…
Very disappointed when attending the appointment to collect my hearing aids at Boots Uxbridge. After paying £3.5 K only to find incorrect aids in store and a further week to wait for correct ones to come in.
30 July 2023
Reply from Boots Hearingcare - Uxbridge
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Very thorough hearing test performed by…
Very thorough hearing test performed by a super friendly audiologist. She explains everything down to the last detail. So happy to order hearing aids from Boots and only have to wait a week to receive them. Five star rating for a five star service.
1 July 2023
The staff are friendly and approachable. udiologist Cynthia is very…
The Audiologist Cynthia is very friendly and knowledgeable. She answered all my questions about the aids I am getting and gave me reassurance of their functions after I bought them.
1 March 2023
Brilliant service… a very easy and…
Brilliant service… a very easy and comfortable experience definitely recommend them to all .
They don’t come cheap but so far can’t feel I’m wearing them .
21 February 2023
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