Saw Jacqueline at Boots lakeside Thurrock - Excellent Audiologist. Very knowledgeable and extremely patient with my 87 years Sister. We left with her HearingAids working better than ever and I did... See more
Location
Switch locationBoots, 74-75 Lakeside Shopping Centre, RM20 2ZG Grays, England, GB
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Had hearing test and acquired hearing aids. Jacqueline couldn't of been more helpful. A very pleasant person and made us feel at ease from start to finish. From the actual test to other check ups to m... See more
Fatima the audiologist was lovely and really put me at ease about wearing a hearing aid. I was very sceptical at first but with her knowledge and patience I feel happy now and look forward to hearin... See more
So attentive and kind to an old man with alzheimers whilst gently deferring to his family for the product choice
Company details
- #13 of 14 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 74-75 Lakeside Shopping Centre, RM20 2ZG, Grays, England, United Kingdom
4.5
Excellent
20 reviews
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The Person who did the test was very…0
The Person who did the test was very good, she new what she was very good very polite and understanding
5 March 2025
Saw Jacqueline at Boots lakeside…
Saw Jacqueline at Boots lakeside Thurrock - Excellent Audiologist.
Very knowledgeable and extremely patient with my 87 years Sister.
We left with her HearingAids working
better than ever and I did not need to shout once LOL !!. Thank You so much.
Sheila Wright.
5 March 2025
Unprompted review
Hearing test with Jacqueline
Had hearing test and acquired hearing aids. Jacqueline couldn't of been more helpful. A very pleasant person and made us feel at ease from start to finish. From the actual test to other check ups to make sure I had the levels right she was very professional. Highly recommend her.
23 January 2025
Unprompted review
So attentive and kind to an old man…
So attentive and kind to an old man with alzheimers whilst gently deferring to his family for the product choice
14 January 2025
Friendly and knowledgable
4 January 2025
Excellent allround service
Friendliness, Politeness, Knowledgeable, Honesty, Explanation.
9 August 2024
Outstanding Audiologist!
Very very helpful and knowledgeable audiologist who I absolutely trust implicitly. She is a huge asset to Boots and a very nice, personable lady!
16 May 2024
The whole process of booking an…
The whole process of booking an appointment and the subsequent experience was smooth, painless and effective. It was easy and fast to book the appointment online. On the day I received a friendly and efficient welcome from the Boots representative the hearingcare speacialist carried out the test in a calm, efficient but patient-sensitive way. All very professional and I would definitely use them again
11 March 2024
Fatima the audiologist was lovely and…
Fatima the audiologist was lovely and really put me at ease about wearing a hearing aid.
I was very sceptical at first but with her knowledge and patience I feel happy now and look forward to hearing clearly again!
I would recommend Boots Hearing to friends and family with hearing concerns.
26 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Every thing was run smoothly and very…
Every thing was run smoothly and very helpful to my hearing needs.
5 January 2024
Reply from Boots Hearingcare - West Thurrock
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent experience for hearing…
Excellent experience for hearing appointment with Kam. Thank you for care and concern.
13 June 2023
Excellent!
pleasant, reassuring manner throughout the tests with good, clear expert advice regarding solutions.
No rush, no pressure to buy hearing-aids.
Excellent.
14 June 2023
Really friendly and informative
Really friendly and informative. Put us both at ease and was very knowledgeable with all of the different hearing aids with the pros and cons and what would be best for my issues.
18 January 2023
A very professional appointment
A very professional appointment. I was seen on time. Audiologist was helpful and answered all my questions.
16 January 2023
Appointment cancelled AGAIN (4th Time !!)
I didn't think the 'service' provided by this shower of incompetent fools could deteriorate any further. How wrong was I !
After my hearing care appointment in October was cancelled for the THIRD TIME in October they rescheduled for today (9/12) at 9.00am. At 8.10am this morning they phoned me to say it was cancelled for the FOURTH time !!. Absolutely unbelievable. If anyone is thinking of going to Boots Lakeside I have one word - DON'T !!
9 December 2022
Unprompted review
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