Borderlinx Reviews 

I have never said this before about anyone or any company, but I am extremely happy that they went bankrupt.
This is the least that you deserve. I hope never to see scammers like your company owns business again.
Best of luck in nothing...

Trustpilot, why are you still advertising Borderlinx on your website??? This company is out of business and is a scam, and there is still a link on your website "Visit Borderlinx". Please remove it.

Just. The. Worst. Customer service has one spiel they keep repeating over and over and over again, over email, over chat, over the phone. I mean... I'm sure everyone would like answers, including customer support. It seems like they are not in any way shape or form prepared to answer questions, it seems more like management has just given them one standard answer to give to all questions, even if it doesn't answer the question at all. It's not only unfair to the customers, it's also unfair to the people that work for Borderlinx. So terrible on so many levels.

Absolutely horrible to work for. I worked for them for a month and they never paid me. I think they should be shut down. I am reporting them to a lawyer and of course Better Business Bureau.

According to BBB, On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court Western District of Washington (Seattle) 700 Stewart St #6301 Seattle WA 98101 for resubmission to that court. The case number should be entered on the form.

This is by far the worst forwarding service I have ever dealt with. They have suspended all their services without giving customers any warning whatsoever so now my packages are stuck in their warehouses. They have not contacted customers to offer any alternative solutions, no help on their website and the worst chat support with copy-pasted standard insincere replies of how sorry they are for this inconvenience. Now I find myself having to deal with additional charges getting a UK courier to ship my items to one of their competitors just so I can ship it here to me. They take no responsibility for their actions and from the horror stories I am reading about them in complaints on Facebook, they have even cheated customers by:
1. Overestimating package dimensions and thus overcharging shipping fees
2. Misplacing packages and not responding to customers
3. Delayed shipments for weeks when customers have paid for express shipping
4. Not compensating customers for damaged/lost shipments despite customers paying for their damage/loss cover charges

The least they can do is offer to cover the cost of alternative shipping as their current dispute with DHL causing their business to shut down is no fault of the customer’s. But instead, I’m paying additional charges to get my package out of their warehouse and safely to their competitor who will hopefully do better to ship it to me. This is extortion!

Please avoid them, they are a dodgy business! You’ll either lose items or have to pay additional charges for their unreliable and alarmingly lousy service.

Switch to another forwarder

I have been usinsg them for years but then, all these problems started. I don't know how is it possible that they are able to close business without any information in advance.

I have switched to Planet Express so I hope that they will be better

I’ve been using their service for over a year abd was happy with it but last time i bought my items before their problem with their us hub and they all arrived before the deadline. But 2 of my item couldn’t be released because it was over the weight which they never stated in their final emails that we have limitations on weights. I spoke everyday on love chat with their rep and they all assured me that there management is trying to fix the issue and i dont need to be worry. Even after their closer i spoke to many rep and they are all useless and dont know what is happening except Rahul, who finally told me they couldnt find the way and they destroyed all parcels now. My items are worth about usd300 and Rahul opened a cased to the higher management for reimbursements. But its been few days now and i dont have any update and there is no one that i can talk to, all the rep are soooo useless and just repeat themselve that they dont know anything!!!! I’m so disappointed and i would like to take legsl actions against them as its over 3 weeks that they wasted my time and stole my items and money.

the worst to deal with, completely unapologetic, wasting my time and money on a company who should be making logistics for us easier but are a waste of time

i have had too many arguments with them and was never able to reach a manger, will be taking legal action against them in the UK and the US

I never received order number 4412096 and order number 4412088. I ordered this items 09 March! I wrote them many times and still nothing. For example ticket code is 201784243. I want full refund for this both items (122 Euro). I recived only postage costs (because I paid via paypal). I have never received any valid information (still "reminder/priority", etc.). It's very unprofessional. I will never use again!

Horrible Horrible. Over a month and still do not have my package. I will never use this company again.

Unbelievable! I have shipped with borderlinx for around 2 years now, got caught up in all that craziness when they moved warehouses in USA but tonight just blew me away! I paid for shipping for my items from uk to Dubai. They clearly stated with DHL EXPRESS. Little under one hour later I receive an email saying all shipping with DHL has been suspended!!....customer service guy from India was rude as hell and no help at all I told him I can offer a UK address as an alternative and just have my items delivered and refund me the costly DHL Express which they can no longer honor....not possible? Tell me how can a company take my money and still have there site selling a DHL service when they know dam well done they can’t provide? Criminal! Will be contacting trade and standards uk first think in morning

Parcels arrive to their warehouses and they are retained. No one knows where the parcel is although DHL states it was delivered. Do not trust this company, it is a scam.

I had one parcel (single transaction from single seller) which was split in two separate deliveries into the US hub. Both packages arrived in early May into the hub according to their tracking details but only one was matched into my suite. I duly released and paid for shipping thinking it was all in one package. I stupidly chose the economy option to save a bit of money, never thinking it would only arrive 27 days later via Asendia. Of course upon arrival today I realise half my items are missing and that one parcel never got matched into my suite. Get onto LiveChat which is a terribly depressing experience since the customer service reps at the other end of the screen offer no recourse or any attempt at service recovery and suggest i ‘go back to the seller’ and that nothing can be done due to this US debacle, with an ‘i told you so’ attitude, as if they are in the right just because they sent an email to customers with not even two weeks’ notice to say a major service offering was being suspended with no viable alternatives. For a logistics company this is beyond ridiculous, and tantamount to theft of goods.

Scamming company
My shipment was stolen in September 2017 in the warehouse of Borderlinx.
No refund until today, no response to inquiries.

But there is good news: the company is away from the US-market, hopefully the company will soon disappear and the pathological liars like Gelna, Sudir and co. are unemployed soon...

I hate these guys, really. Ever since i received that email from Borderlinx stating that they would be separating from DHL, I have been trying to release my parcel from the warehouse - it arrived way before the 16th but it was slightly overweight so did not qualify for the economy shipping, even though i was happy to pay for extra. Now, never before have borderlinx told me about this 1.8 kg weight restriction, in fact, it was always up to 30kgs, so this was something new. On top of that, i checked in with customer service on a daily basis, and they always assured me that "management are finding an alternative service and i would be getting my parcel, don't worry". Everyday. same message. from their stupid outsourced service in India. And today, the 30th of May, the latest update is that they have "lost my parcel" and their IT guys are doing their best to locate it. Goddamit Borderlinx - I HATE you guys. Just GIVE US ALL A REFUND!!!!

I recently had a parcel sent from Amazon US to Borderlinx and once Borderlinx received it they said it couldn't be sent to me as it didn't meet there parcel sizes or weight and would get back to me with a fix (I was happy to pay more for postage etc). After a week or so I hadn't heard anything so i got onto their live chat. I was told it can only be sent back to the original seller as their US warehouse has now been closed down (the parcel arrived well before this closure date).

I now have to pay them to reship back to Amazon US in the hope I get a refund (but they were nice enough to offer waiving their $20 admin fee).
I told them they can keep the parcel as I just don't trust the chances of getting a refund and losing even more money.

In my defence, the parcel was just 4x plastic hand reels for small cables. Lightweight and small in size so I find it hard to believe that they were over the size or weight maximum.

Total waste of time and money

1.Over measure my parcel so they can charge higher volumetric weight.
2.Promote on their website for 20% off but didn't mention that the discount was expired.
3.promised to solve my problem in 2 days but nothing happened after 4 days.

Same issue with their US office as most other on here. 2 items stuck as together they are too heavy for the budget solution they offered yet separately they are ok - Borderlinx will not seperate them! I've given up as the value of the goods is not worth the frustration and i now consider these items lost.

I agree that DHL would not cut them off without cause.

It's actually put me off using other redelivery services as well.

Since the break up with DHL, I was told that consolidation of packages is no longer possible. On May 14th Borderlinx proceeded to charge me DHL-like fees for sending 4 small packages separately. According to the Asendia site, the packages may have finally left US soil on May 23. Even traditional mail is faster than that!. I am not surprised DHL does not want to be associated with this bunch of crooks, and I wouldn't be surprised if they start closing their other locations. People watch out! These guys have no idea what Customer Service is about!