Bord Gáis Energy Reviews 

Terrible staff completely incompetent can't set up new accounts and leave people with no heating..i signed up as a new tenant and was assured by your agent that the gas meter would reset automatically. It did not. It is an older card meter holding €170.00 of debt from the previous tenant. I have rang multiple times and keep getting fobbed off by call agents..I work 9-6 and can't get through to customer care at lunch .when I finally got through they said I've been standing by the meter to put in code..i need the code emailed to me . I want the call on the 20th June listenes to..i was never told I had to send a tenancy agreement in to prove new tenancy and I was told meter would automatically reset! .I lodged a formal complaint on August 28th. Because your staff gave me wrong information and I am being left without heating due to a third-party debt, I need an urgent back-office manager to generate a manual debt clearance code for my meter today. If this is not resolved, I will escalate this straight to the CRU. I can't top up for winter and my own debt since 20th June is building up leaving me stuck for winter..needs to be sorted asap

Excellent customer service. My query was dealt very efficiently. Kind and helpful staff.

Very easy website to use,helpfull and easy to follow instructions.26

Excellent customer service the agent had great knowledge and showed genuine empathy with my request .

I find BG reliably efficient always and like the ease of arranging a call out etc. I feel safe knowing they are handling the care of my boiler. The service engineer was very impressive, courteous and efficient and offered good advice.

Great supplier. Have tried the others and Bord Gais Energy seems to be the cheapest one and easy to cooperate with. I am glad I can use this supplier :)

Great service engineer was highly professional extremely curtious credit to the company I have boiler 365 care for last 5 years it cost me €199 yearly and repairs up to €1200 if anything unexpected arises great value its peace of mind if anything was to happen

Annabel, your agent, was extremely helpful with information on my gas & electricity usage, after years with Bord Gais Energy, this is the first time the agent was so informative.

My experience was made so much easier by the professional and caring attitude of Geraldine, the operator that took my call.

I required an update on service and bill history. The services representative was very helpful and provided a first class service.

I was only waiting a minute (2 calls) to be answered - my issues were solved over the phone by v knowledgeable and friendly Agents.

I am a long term customer of Bord Gais and I don't think of leaving for another provider. Customer service and feeling valued as a customer is important to me and I feel both of these through the DNA of Bord Gais.
I regularly view the online portal where I am very easily able to see my gas and electricity usage and get options to be more efficient.
I am also a big fan of the Bord Gais rewards scheme which always has get opportunities for customers to win what are great prizes.

Getting issue resolved

Excellent energy supplier with the best discount on the market currently.

Alan very professional

Initiated process to install solar panels. Paid the deposit, agreed on the installation date. Received the link to make the full payment on the 12 August. On the next day, 13 August, I recieve an email stating that, due to unspecified "safety reasons" the installation is cancelled and to provide my IBAN to receive deposit back. Sounds suspicious given that a neighbour with same house has done the installation with no problem, that one of their experts came to make the assessment, did they send a request for payment in full BEFORE making an actual assessment of feasibility? Obviously there are some other commercial or organisational reasons behind. Trying to call the customer service with no success in 2 weeks. What's going on?

BordGais electricity price is cheaper so far for me using the yearly the offer options available

GREAT REWARDS ALSO LOWER COSTS THAN OTHER SUPPLIERS ESPECIALLY FOR OLD AGE PENTIONERS WE FIND IT MUCH EASIER TO CONTACT

Easy to use website. Friendly informative engineer. Full explanation of boiler 's problem. Quick ordering of new parts and rescheduled service appointment. Excellent customer service.

Ease of making appointment, whereby the engineer gave me a half hour courtesy call in advance. The engineer was the most thorough engineer I've ever had servicing my boiler, which I have had serviced by others before. At the end he also went through the service contract perks with me - the covered parts, call out options.