Bosch Professional Power Tools UK Reviews 

Having been really impressed with the Bosch 12v tools I have, I was convinced to move to 18v too. I have been very happy, so far, with all the Bosch tools I have. My issue is with their 'professional' customer service team. No help whatsoever. I took part in the 'Pro Deals' and selected a tool. When a parcel arrived, it wasn't what I had requested but a 12v heated waistcoat - very nice. Being a good citizen, I tried to arrange return and exchange. That was at the beginning of December, it is now the end of January and I have returned the far more valuable item and not received the item I requested. Emails and phone calls have got no result. I doubt this message will either. In my opinion, you can judge a company by how it deals with things when they go wrong. It's easy when things are going right..

I spent £589 on a Bosch table saw GTS10XC. Kept it in a warm dry workshop area. Used it for about 1 hour over perhaps four short runs. Then would not start. Sent it back to Bosch but the whole experience with their online / phone staff has been the worst I have EVER experienced. They all seem to work from home and appear to know absolutely nothing about the products they are dealing with. What they write and say is difficult to understand and they have told me my tool will be delivered back to me UNREPAIRED and DISMANTLED. This is not a joke!! Never want to experience this again. Wasted many hours on a 'wild goose chase'.

The Bosch Professional repair service is poor value, confusing and poorly communicated.
If you want the details.....
I had a broken sander and looked at their website to see if it could be repaired. Due to the high cost of a repair I took them up on their offer of a discount on a new tool bought from their online shop, as this worked out to be very marginally cheaper than buying it from Amazon. Only after ordering from them did it become clear they also expected me to send back the broken tool. Once they received it they offered me a larger discount than the one they had originally given - but it was too late as I had already ordered the replacement from them. My life would have been simpler and it would have been better value if I had just thrown away the broken tool and bought a new one from Amazon! (Or even bought a brand of tool that doesn't break down just out of warranty.)

Bosch use promo deals to attract customers and don't honour them afterwards.
I Bought power tools few months ago and when trying to claim the free batteries it's a no go. When eventually get in touch with them the excuses are plain false statements. Do not believe in free reward!

I have used a top of the range Bosch gex 125-150 AVE random orbital sander for years. I have used the repair service 3 times, under warranty and have had faultless service. Last week I registered the need for a repair on the Monday, had it collected FOC on Tuesday and received it back, fully repaired, by the Monday. I think that's incredible service. The 3 year warranty honoured by Bosch is unsurpassed imo. And the tool is excellent too

Had a issue wiith the Bosch pro deal promotion
Managed to get my problem sorted

The Free battery offer is a fluke they give you a feeble excuse not to value your commitment for short of a few pennies ,not any more Bosch I will be investing in another system it will either be Makita,DeWalt or Milwaukee.

They use promo deals to attract customers and don't honour them afterwards.
Bought several power tools and when trying to claim the free batteries it's a no go. When eventually get in touch with them the excuses are plain false statements. The tools themselves might be alright, just don't intend to buy anything from them in the future
Update. Now it seems there's several people dealing with my case, all equally useless. Asking me to provide paperwork which I never received in the format they want. Overall starting to regret getting in touch with them. Too much stress for a lousy battery....
Update, eventually got the batteries. But I wouldn't call it a smooth process

Very disappointed in Bosch!
As a loyal customer to Bosch I have been deeply disappointed in the customer service from Bosch trying to resolve a issue with my pro deal situation. I purchased £740 worth of tools that should have opted me in for the pro deal B I have contacted them over 10 times and still no resolution to the issue I have faced. And I have now lost out on my pro deal due to lack of communication thanks Bosch great way to treat loyal customers 👍

I have been working in the construction field for the last 20 years and my tool brand of choice has evolved into the Bosch professional 18v brand due to all my Bosch tools exceeding 5 years+ and at the same time Bosch providing an impeccable service when some tools give up whilst under the 3 year warranty,
I started with Ryobi , then DeWalt a little bit of hilti but settled with blue Bosch, these tools can take a real hammering, would not consider any other tool manufacturers,
I've read alot of negative reviews all or at least the majority are not in the construction trade and maybe own only 1 bosch tool where as I own all the sds sdsmax 200impact drivers recip saws grinders and many others I forget to mention after years of experience I have gathered the following conclusion that blue Bosch is best for me, as an example I still own and use the Bosch sds max I purchased in 2003 it still works brilliantly today, I usually change the brushes my self and never lend them to other people

Avoid Bosch tools at all costs. I recently sent my sds drill in for a repair which was in warranty and less than a year old. Bosch have performed their checks etc and when it arrived back it is full of scuffs. I ring up customer service to complain and the lady who took the call seemed very arrogant. All I got of her was “just send in some photos and we shall see”. I would honestly say Bosch is the brand to avoid . There are much better brands out there along with impeccable customer service.

I expect the brushcutter might work ff I ever manage to assemble it !! its like receiving a box of junkyard scrap with instructions so poor that after 2 hours I've given up trying to put it together I can't work it out, registering the guarantee online takes another hour, garden tools require you to make two registrations and confirm both by email before you then have to take and upload a photo of your receipt...nightmare timewasting...put me off Bosch won't buy again, law needs to be changed so all tools must be sold ready assembled and tested before leaving the factory

Rung up Bosch customer service to book in my sds cordless drill as it was temperamental just after purchasing it a couple of months ago. Was advised that a collection has been arranged for Parcelforce to collect. Waited all day and no one turned up. So at 6.45pm ring parcel force and was told there is no collection booked at my address. I was gutted. Bosch customer service had posed for the day and I ring back the next day and guess what?? Same thing again was told Parcelforce will be coming today to collect. Waited in all day and no signs of Parcelforce. I have emailed their director Vonjy Rajakoba about this poor and misleading service. I would urge anyone who is thinking about purchasing Bosch tools to think twice. Their customer service is appalling.

Bosch Professional GBH 36 VF-Li Plus had two of these drills and Both failed after the warranty had just expired. Seems Bosch in their wisdom have fitted the brushes in my model INSIDE the motor making a consumable item non changeable and their answer was buy a new motor for £120 odd and change it yourself or pay £177 for us to do it. Therefore after moderate use do not expect this drill to last much past three years and be prepared to throw it away after that instead of fitting some £5 brushes. Total waste of money and waste of a good tool. German engineering not at its best - shocking

Such a shame! Bosch customer service USED to be so good but after many attempts trying to get a PBS 7a Belt Sander repaired or replaced - despte repeated promises absolutely nothing. Will know what brand to buy next time.

Do not know where to start. Take all the problems with tools out of the equation - WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. The staff must be so use to being given grief, they answer the phone with a bad attitude and endeavour to continue with it, right to the end!! Stop making professional tools Bosch and stop making trade professionals lives, more difficult than it is already. Massive stain on the brand and an equivocal effort from me to ensure nobody i know, invests inn this PP Company. DISGUSTING

Warranty worth nothing -rubbish equipment. Bought table saw in 2020 broke down 6 months later, replaced with new one, only used a few times broke down again, now entering year 2 and onto my third machine, but they wont extend warranty so I know after 3 machines with the same issue its going to break down again, I asked for a refund but not interested so it will have cost me £349.95 for 3 years use, will never buy bosch again, and advise dont buy you will regret if you do

Tools reasonable. Customer services non existent. Can't even be bothered to reply to emails.

I purchased a GKF600 Router in 2017 and used it around 15 times, last week the motor started smoking and the collet has fell to pieces! contacted customer services and they offered a repair for the same cost as a new unit??? If you are thinking Quality think again! I have tools a fraction of the price which are still going! AVOID BOSCH!

I have been using Bosch power tools of many different types since around 1972.
Just last week my regard for this equipment was increased. Having spent more than 50 years involved in the construction of sets for the entertainment industry. I feel I must relate an extraordinary incident,
whilst working alongside a swimming pool.
My Bosch Dx 18v-EC impact Driver was accidently knocked into the water (4 ft. deep) where it lay for some 15 mins whilst a suitable implement was found to retrieve it.
As you can imagine I made the assumption that the driver and battery would be completely useless after this episode. However, a little time with an air line and a can of WD 40, and the machine works as it did before its untimely dip.
Well done Bosch!