Bosch Professional Power Tools UK Reviews 

A week ago (31 Aug 21) I ordered a Jigsaw from Bosch Professional to use on a job tomorrow (8 Sep) for my aunt. I was billed quickly and received an invoice showing that the item apparently shipped on the day I ordered it. That is where my good experience ends.

Faced with a fixed timeline, I called Bosch on Friday (the 3rd) to ask for tracking information for my jigsaw. i was told that it had shipped with Parcelforce and Bosch gave me a tracking number. However, that tracking number returns a 'not known' response from the Pareclforce website.

On Monday (yesterday, the 7th), I called again. This time I was told that the jigsaw had in fact shipped with the 'Royal Mail' and that no tracking number was available. Why anyone would ship an item like this without a tracking number I have not the faintest idea!

So, here I am, I have paid for a saw that may, or may not, ever appear and apparently there is no way to know where it is. Did it even ship? No way to know.

Yesterday, faced with the work for my aunt tomorrow, I had to order the very same jigsaw from Amazon. It was delivered this morning 22 hours after I ordered it having been shipped from Scotland to Wiltshire. Dpd offered realtime tracking information and a 1 hour delivery window (that they met).

Now I have to wait a few days more before trying to get my money back from Bosch Professional. They are truly hopeless. Do NOT buy from them.

UPDATE. Well the jigsaw was delivered on the 10th of September, having apparently been shipped the previous day. I have spent the last 10 days trying to return this item, all to no avail. The Customer Service at Bosch is terrible. DO NOT BUY FROM THEM.

I DECIDED TO DELETE MY PREVIOUS REVIEW TO THIS WEBSITE WHICH WAS ONLY ONE STAR...
Also the item has been arrived in Saturday the second day after the purchase has been made.
Unfortunately I can not give them best review because of how bad the website works.
( I did my purchase but didn't receive an confirmation e-mail but the money has been taken from my account , made me worried about that is some fake website! )
...By the way I need to say thanks for quick delivery and good product!

Truly awful service, company (And products?).

Of the view that they have promotions in place to tempt you into purchasing their products but then renage on the promotions even if you have proof. They make the process so painful you go 'OMG why bother'.

Sorry Makita - In my experience you have always honoured your promos and goods have always been solid. Never had an issue with your products so I dripped the ball by thinking I'd save a few quid!!

My father in law uses Bosch and convinced me to make a reluctant purchase.

I wish I'd just given the money straight to charity.

A small child with a manual screwdriver and a drill bit taped on the end would be £4£ better than my Bosch SDS drill I purchased.

An expensive and tough lesson learnt.

Will never buy a bosch product again. Premium cost, p#%$ poor quality (Or maybe I was just unlucky!!).

You've been warned!!

DISGRACEFUL IT’S LIKE BLACKMAIL THAT YOU HAVE TO AGREE TO RECEIVE COMMUNICATION FROM BOSCH VIA TEXT & EMAIL IN ORDER TO QUALIFY FOR A THREE YEAR GUARANTEE.
I DESPISE THIS KIND OF BEHAVIOUR. .

Atrocious service, been trying since June to get a faulty laser sorted were now in August.
Have rung today as the promised replacement has not arrived when promised and been told it might be next week.
Had I not rung I wouldn't have known.
So we have to buy,
borrow or rent a replacement again for this week's job.
This will be the second replacement for faults.

Repair reference 2107190059

Tool name GCL 2-15 G

Tool number 3601K66J00

Serial number 811006322

I am writing this review based on a recent experience with Bosch, very poor service and no communication regarding orders (Backorders) or obsolete items

I won't be buying Bosch power tools again. An angle grinder and a jigsaw didn't last any length even though they were both used sparingly. I would not recommend Bosch tools to anyone.

Bosch drill driver returned for warranty repair with proof of purchase attached. Carrier delivered without POP, lost in transit, so no warranty repair. Fault was drill was not charging, so charges potentially new charger (£12) plus carriage back (£8). Charges inflated by 4 units of Labour at £9.90 per unit. Upon query with Bosch, a unit is 4 minutes making their hourly rate nearly £150 per hour. Absolute rip off!!
Told them to bin the drill driver.
Replacement is going to be DeWalt/Makita or Milwaukee!!
Avoid Avoid.

Had the bosch cordless drill (brought last August). After 9 months of normal use it stopped working.
Got through to "aftersales" and spoke to the worst person ever, she gave her name as Jane, but would not pass me over to a manager or tell me who to email/write to make a complaint.
Reading the other reviews - it looks like the brand has gone downhill and with people like Jane working in the company I cannot say I am surprised.

I bought a Dremel in April 2020. By November it no longer worked. I contacted Bosch on 9th November and to date (4th March) I still don't have the issue resolved. It took 3 attempts to get the faulty item collected as their courriers didn't turn up. I then heard nothing for 6 weeks. I emailed asking for an update and got no reply. I called and was told the item had been repaired but they didn't know where it was. I then had an email saying a replacement would be sent. Beginning of February I received a replacement which was a downgrade to the one I returned. I had to organise it to be collected, again with 3 failed attempts from their couriers who didn't turn up to collect. Bosch refused to send out the correct replacement untill this incorrect one was returned. I sent an email of complaint on the 21st Jan and received no response. I have called twice and asked for a response and told to expect one within 48hours. I'm still waiting. Having been told mid Feb the correct item was being sent to me within 3-5 days, I received nothing. I'm now being told it will be 4-6 weeks. A refund is being refused, and I am being refused any other way to lodge a complaint. The whole experience has been extremely frustrating. Bosch simply do not care, and won't take responsibility to resolve the issue. 4 months and counting and I still don't have a replacement. If it were possible to give 0 stars I would give them that.

We purchased the Bosch Easy Aquatak120 and were using it for the first time today. My husband was in the garden and asked me to plug it in having moved it from the front of the house to the back. When I picked up the plug I accidentally touched the mental (machine was off and already unplugged) and I received an electric shock through my hand. I am 28 weeks pregnant. My husband later picked up the plug and the same thing happened to me. Unbelievably upset and unhappy with this product which is clearly faulty. I have been unable to contact customer services today because they are closed due to the weekend

Purchased a professional jet wash, GHP 5-65 as I appreciate quality and liked the tidiness of the coiled hose. We live in the country lanes which means the wife's and my car get very mucky during the winter months, but nothing that constitutes a high level of use. Also, by selecting Bosch meant it came with a 3 year warranty, well so I thought! Depending upon who you get at customer service will depend on what your told, I've been sucked into being told its covered to then getting a repair cost £150. The quote states no labour or parts! Very frustrating and gives me little confidence in what was a company that I could trust.

Dial customer services product support. Call picked up immediately, Spoke to Alex at the after sales tram to help me choose out of the Bosch detectors range. Addressed all my questions very willingly and politely. Really great support. Thank you Alex

I'm not going to buy Bosch no more they don't last long not like they used to 3 angle grinders the in one year To power drills that leak oil

Please do not buy buy Bosch Blue impact drivers if your a tradesman they are a handyman tool at best. I had trigger and electrical issues with the two I owned both repaired twice. Then told from Bosch that I had misused the drivers, trying to deflect that there tools are junk.

Bosch Professional power tools = "redemption offers" -- are largely crap..

The tools themselves are reasonable enough for what they are they are, if a litttle expensive, and the batteries cost twice what they're actually worth..

Their "redemption" offers though, are largely garbage, being 'hit and miss' in Bosch Australia actually fullfilling their offers.. Having had a couple of their offers not go through, and only having a 50% 'success rate' in receiving the "free offer by redemption" I would rate their after-sales service as pretty pathetic.

Maybe making it harder to actually 'redeem' their offered freebies, and not actually delivering on half their offers, is simply another cost-saving measure from the parent company ?

This review could be war and peace, but....
I bought a variable speed grinder late 2019, March 2020 and it had burnt out, courtesy of COVID I had to wait until June to get a replacement, which had a damaged plug and was unusable. Another replacement was sent, this no longer has variable speed which was the reason I bought it in the first place. Bosch are seemingly in a shambles and are incapable of getting it right, really wish I had just dumped the burnt out one and bought a cheapo from Lidl. NEVER will I buy another Bosch tool, even if it means I do a job by hand

Brought Bosch washing machine, NEVER again!!
Problems with dirty smears on washing at end of wash, cut a long long story short what I have to do is use powder none bio, cannot use liquid detergent, put a pint of water to wash and that is the only way I can have clean washing at end of cycle, oh And I can only half fill my machine with clothes! Eventually bosh sent me a pack of washing machine cleaner, at no point would they admit there was a problem with my washing machine, personally I do not think enough water goes into machine for wash, never had a washing machine that allows you to open door mid wash, like many others shall never buy Bosch again!

Awful company to deal with. Have sent so many emails just to get a return email treating me like I have never contacted them before- staff don't know their products or how to read a parts diagram. I'm still waiting for my part - they are utterly useless - Bosch should be ashamed and should remove professional from their name. Key Scaffold Ltd

Spent extra money on the Bosch gear as their warranty and repair service was rated the best by the dealer.

No denying I absolutely love my impact driver, it's a wonderful, well built tool. But after a year of hard use it's developed a small fault I find the promised aftersales +repair service abysmal. 3 weeks after sending off the tool for an RTB repair I'm being sent in circles by staff who have no idea where my tool is, when it will be repaired or when I will have it back. (we've not started yet / its finished and in the post back to you / maybe next week, we're not sure / we cant fix it cos you haven't replied to our email etc etc). The standard phone reply is to request I send an email - which will then be ignored.

Such a shame as the quality of the kit is good.