Great product. Moved cross country with this being our only cooler, and it was so nice not having to continuously buy ice, or drain water out, as well as being able to travel with frozen items that wo... See more
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Review summary
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Expanding solar from RV to back yard. Bouge RV equipment is better than most out there. Using 2 inverters, solar panel ,50ft MC4 cable and never had a problem with Bouge equipment! Soon to purchase 40... See more
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Bought the 30qt refrigerator and battery in February and took it on a week-long road trip in March. It worked great, the battery only lost about 10 percent overnight, and recharged/stayed fully charge... See more
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i have used the 19 qt cooler several times for keeping groceries cool and also as a supplementary freezer for ice packs and such. i elected to get the base model without the battery. i found a separ... See more
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Company details
Written by the company
Founded by a group of outdoor mobile adventurers, "Bouge" the meaning of "mobile" states the outdoor spirit for BougeRV.
Contact info
United States
- support@bougerv.com
- www.bougerv.com
4.3
Excellent
3k reviews
Asks customers to review
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Reply from bougerv.com
Thank you so much! 😊 We’re thrilled to hear you’re a big fan of the portable water heater. So glad it’s been the perfect fit for you! 🙌
Weeks of shipping problems and no support
My experience with BougeRV customer service has been very disappointing.
In May, I purchased a rooftop tent and was later informed that I would need to pay an additional $80 shipping fee because my address was considered a remote delivery area. This was not disclosed before purchase. I attempted to work with the company by providing an alternative business address and spent weeks trying to find a resolution.
While trying to verify whether the website would still offer free shipping to my address, I accidentally placed a second order. I realized the mistake immediately and contacted BougeRV by phone and email within minutes requesting that the entire order be canceled.
Although BougeRV canceled one item from the order, they did not cancel the remaining item despite my request to cancel everything. I continued to email them and clearly stated that I did not want the item. I later received a shipping notification anyway.
When I called customer service, I was told that nothing could be done over the phone, there was no manager available to speak with, and that all communication had to be handled by email.
Based on my experience, communication has been difficult, resolving issues has been frustrating, and there appears to be no effective way to escalate customer concerns.
12 June 2026
Unprompted review
Reply from bougerv.com
Dear Katie,
We’re truly sorry for the frustrating experience and the inconvenience this situation has caused you.
We sincerely apologize for the long wait and for the additional shipping fee due to your address being classified as a remote delivery area. To help resolve this, we have waived the extra shipping charge and have already arranged shipment for your order.
Regarding the second order that was placed by mistake, we have already canceled it and issued the refund accordingly.
We understand how disappointing this experience has been, and we truly appreciate your patience and understanding throughout the process. If you have any further questions or need any additional assistance, please feel free to contact us at any time. We will be more than happy to help.
Warm regards,
BougeRV Official Website Customer Service
Reply from bougerv.com
Thank you for your great review! 😊 We’re so happy to hear your order arrived quickly, in perfect condition, and that the AC worked perfectly. Really appreciate your support! 🙌
I am very satisfied with BougeRV
I am very satisfied with BougeRV. There was some confusion about my delivery of a fridge and battery, but this turned out to be completely my own misunderstanding. Customer service agent Abi handled it perfectly. She contacted me immediately in a very friendly and professional manner, and we cleared it up in no time. Great communication, fast service, and a wonderful product!
Ontzettend tevreden over BougeRV. Er was bij ons thuis wat verwarring ontstaan over de levering van de koelkast en de accu, maar dit bleek achteraf volledig een misverstand aan mijn eigen kant te zijn. Medewerkster Abi pakte dit direct heel vriendelijk en professioneel op. De communicatie is snel, de service is top en het product is geweldig!
11 June 2026
Unprompted review
Reply from bougerv.com
Thank you so much for your kind words! 😊 We’re really happy to hear that you’re satisfied with BougeRV and that Abi was able to help clear things up quickly and professionally. It means a lot to us that you appreciated the communication and service. Enjoy your fridge and battery – so glad you love the products! 🚐🔋
Very good quality and accurate specs
Most if not all products have the specifications listed. This is useful and important information for the buyer to make an educated purchase.
BougeRV has many sales, which in current tight economic times, is appreciated
11 April 2026
Reply from bougerv.com
Thank you for your great feedback! 😊 We’re so glad you found the product specs helpful and the quality up to expectations. We always want to make it easier for our customers to shop with confidence, and we’re happy our sales have been appreciated too. Thanks again for your support! 🙌
That portable coffee maker is horrible…
That portable coffee maker is horrible I mean horrible I wouldn't advise anyone to buy it its pretty on the surface but in the most poorly functional product I have ever seen there is no safety on it getting hot and you have no warning on when it's ready to poor it just spills everytime I really want my money back from this awful purchase buyer please beware and run so fast away from this product run
12 April 2026
Reply from bougerv.com
Hello Richard,
We’re very sorry to hear about your experience with the portable coffee maker and sincerely apologize for the frustration this has caused.
We were unable to find any previous contact record from you in our system. If any issue arises, we always encourage customers to contact us directly first, as communication is the key to resolving problems quickly and properly.
We have now reached out to you again by email and sincerely hope to receive your reply so we can better understand the issue and help you as soon as possible.
Thank you for your understanding and cooperation.
Warm regards,
BougeRV Official Website Customer Service
great product great comms
this company had issues with the delivery company but kept us in the know all the way through and said they would send a replacement out but it came so no issues but even then offered compensation for the experience, you cant complain
5 June 2026
Unprompted review
Reply from bougerv.com
Thank you so much for your kind words! 😊 We really appreciate your patience and understanding during the delivery issue. Keeping our customers informed and supported is always our priority, and we’re so glad everything arrived in the end. Thanks again for your support — it truly means a lot! 🙌
My unit was shipped with a defective…
My unit was shipped with a defective screen display board, they agreed to ship a replacement board and fortunately, I know how to remove and insstall the new board.
11 April 2026
Reply from bougerv.com
Dear WILLIAM,
Thank you for sharing your feedback, and we’re truly sorry that your unit arrived with a defective screen display board.
We understand how frustrating this must have been, and we sincerely appreciate your patience and understanding while we arranged the replacement. We’re also glad to hear that you were able to install the new board successfully.
That said, this is not the experience we want for our customers. We take product quality very seriously, and your feedback helps us continue to improve both our quality control and shipping process.
If there is anything further we can do to assist you, please don’t hesitate to reach out to our support team. We’re always here to help and want to make sure your unit is working exactly as it should.
Thank you again for your feedback and for giving us the opportunity to make things right.
Warm regards,
BougeRV Official Website Customer Service
The product is just as advertised
The product is just as advertised, 2 different sections which can be utilized Freezer and Refrigerator, mix and match and both work excellent.
4 April 2026
Reply from bougerv.com
Thank you for your review! We’re so glad to hear the product is working just as advertised and that you’re enjoying the flexibility of using the two zones as a fridge and freezer. Thanks again for your support! 😊❄️
Great products you can depend on...
3 years ago I purchased four 180 Watt solar panels, and mounted them on my van, a year later my DC refrigerator gave out so I purchased one from you, and lately I needed a new DC power cord which I ordered and received very promptly. I've been very pleased with all of your products that I've purchased so far and would recommend your company to anyone and everyone. I have been on the road full time in my van for over 3 years now, and having good, dependable equipment is essential. Keep up the good work.
11 April 2026
Reply from bougerv.com
Thank you so much for your long-term support and for sharing your experience! It means a lot to hear that our solar panels, refrigerator, and power cord have been dependable for your full-time van life. We truly appreciate your recommendation and kind words—wishing you many more safe and amazing adventures on the road! 🚐☀️😊
Satisfied Customer!
I always find what I'm looking for at Bouge RV. Great quality. Efficient delivery.
11 April 2026
Reply from bougerv.com
Thank you so much! We’re thrilled to hear you always find what you need at BougeRV. We truly appreciate your support and are glad you’re happy with the quality and delivery 😊🚚✨
Reply from bougerv.com
Hi Ali,
We’re very sorry to hear that the item arrived defective and understand how frustrating that must be.
We sincerely apologize for the inconvenience. We did reply to you on May 11 and asked if you could send us a video so we could confirm the issue and assist you more efficiently, but we have not yet received a response.
We have now contacted you again by email and hope to hear back from you soon. Once we receive your reply, we will do our best to help resolve this for you as quickly as possible.
Thank you for your understanding and cooperation.
Warm regards,
BougeRV Official Website Customer Service
Reply from bougerv.com
Dear Jim,
We’re very sorry for the unpleasant experience. However, our customer service team has replied to your emails multiple times, but we have not received any response from you. We kindly recommend checking your inbox carefully, including your spam or junk folder, as our messages may have been filtered there. If you still cannot find them, please feel free to contact us again, and we will be happy to continue assisting you.
Warm regards,
BougeRV Official Website Customer Service
An hour after I placed my order I was…
An hour after I placed my order I was unable to change or cancel it. I probably will not order directly again and just use Amazon.
2 April 2026
Reply from bougerv.com
We really appreciate your honest feedback — thank you for sharing. 😊 We're sorry to hear about the trouble with changing your order after it was placed. We'll take this as a learning opportunity to improve our process. If there's anything we can still help with, please don't hesitate to reach out directly. 🙏
Got an empty box and long delivery time…
Got an empty box and long delivery time on my last order.
Contacted your AI support and got a real agent responding within 24 hrs.
Problem resolved as a replacement order was escalated. Thank you for great products and service.
7 June 2026
Unprompted review
Reply from bougerv.com
Thank you for your patience and understanding. We’re sorry again about the empty box and the delay, but we’re glad our team was able to resolve it and get a replacement arranged for you. We truly appreciate your support and kind words about our products and service 😊📦✨
BougeRV coffee maker
What made my experience great is having a battery operated coffee maker in the middle of nowhere and enjoying a hot cup of coffee
9 April 2026
Reply from bougerv.com
Thank you for sharing! There’s nothing better than a hot cup of coffee in the middle of nowhere ☕😊 We’re so glad our coffee maker could be part of that great experience!
Items arrived packaged well and in…
Items arrived packaged well and in working order, All items working as described,
7 April 2026
Reply from bougerv.com
Thank you for your feedback! We’re glad to hear everything arrived well packaged and is working just as expected 😊📦✨
Shipped quickly great product
2 April 2026
Reply from bougerv.com
Thank you! We’re so happy to hear the product arrived quickly and that you’re enjoying it 😊🚚✨
Super fast shipping for great product
1 April 2026
Reply from bougerv.com
Thank you so much! We’re glad you’re happy with both the fast shipping and the product 😊🚚✨
I’m very impressed with this company
I’m very impressed with this company, I ordered a mobile fridge with the battery, the battery and fridge were sent separately but I didn’t know that until only the battery arrived, I emailed them to find out what was happening and got a immediate and very friendly response with a link to track the fridge which arrived the next day.
I’m using the fridge right now and it’s perfect and I can definitely recommend it to anyone.
4 June 2026
Unprompted review
Reply from bougerv.com
Thank you so much for your kind words and recommendation! We’re glad our team could quickly help clarify the separate shipments, and it’s wonderful to hear your fridge arrived and is working perfectly. Enjoy using it, and thanks again for your support! 😊❄️
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