Boundary Supply Reviews 

729
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more

Rated 1 out of 5 stars

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more

Rated 5 out of 5 stars

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more

Company replied

Rated 1 out of 5 stars

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more

Company details

  1. Bag shop
  2. Ladies' clothes shop
  3. Men's clothes shop

Written by the company

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.


Contact info

3.3

Average

TrustScore 3.5 out of 5

729 reviews

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No recent history of asking for reviews

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3.3

All reviews

(729)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

The shipment was delayed months and the…

The shipment was delayed months and the pants are cheap, ugly, and do not fit.

15 January 2021
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Reply from Boundary Supply

Thanks for your feedback and sorry to hear about your pants. Please contact us at info@boundarysupply.com and we can find a solution for you there. Thanks again!

Rated 5 out of 5 stars

The service has been amazing!

The service has been amazing! They were able to send me a new bag right away when my original purchase was sent to the wrong address!

14 January 2021
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Reply from Boundary Supply

Thanks for your review and support Amy! So good to hear we were able to get a replacement out to you!

Rated 4 out of 5 stars

Shipping took longer than expected

Shipping took longer than expected, bag slightly smaller than expectations, but works well.

14 January 2021
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Reply from Boundary Supply

Thanks for your review and feedback!

Rated 5 out of 5 stars

The quality of the product is very…

The quality of the product is very high. I might say it s the highes standard you can expect. The delivery was in time and everything was fine. Maybe you can use less plastics in the package but anyway i am super happy and thanks that you make what you made

XD sincierly Max

13 January 2021
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Reply from Boundary Supply

Thanks for your review and endorsement here Max! We are grateful for your support!

Rated 1 out of 5 stars
Boundary Supply logo

Reply from Boundary Supply

Sorry for the delay, I am showing your package is out for delivery today. Thanks!
https://www.fedex.com/fedextrack/?trknbr=61292700204663698916&trkqual=20210106175100~61292700204663698916~FXSP

Rated 5 out of 5 stars

Very happy with my products so far

Very happy with my products so far. Everything is very top notch quality, and love the design and usability of each product.

13 January 2021
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Reply from Boundary Supply

That's so good to hear, Luke! Thanks for this review.

Rated 5 out of 5 stars

Great backpacks and excellent delivery…

Great backpacks and excellent delivery service over a very busy period and despite Covid. Highly recommended

12 January 2021
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Reply from Boundary Supply

Thanks for your support and endorsement JJ, so good to hear you are happy with your order!

Rated 1 out of 5 stars

Ordered a product on 11/28 (Black…

Ordered a product on 11/28 (Black Friday). It never shipped until I sent a support up email on 12/14. Item never arrived so I had to request a refund. I have a Boundary Xpac backpack and the quality is great but their CS is terrible. All the way back to the Kickstarter days. You place an order and never know if it’s going to ship.

11 January 2021
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Reply from Boundary Supply

Thanks for your review and feedback, sorry for the delays.

Rated 5 out of 5 stars

Awsome product

Awsome product, prompt, friendly and helpful support.

11 January 2021
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Reply from Boundary Supply

Thanks for your review and support!

Rated 5 out of 5 stars

I ordered an arclite sling bag and…

I ordered an arclite sling bag and accessories during black Friday. Didn't expect to arrive within two weeks to Thailand. The sling bag has became my daily bag pack replacing my errant bag. The aluminum close hook got scratch since my very first week of using. Better scratch resistance next model would be great.

I found it quite annoying without a cup holder. I sorted of have a work around by using a cup with small handle to hook it with the close hook but it's not that convenient to unpack.

So far great quality bag. Will always be a big fan .

11 January 2021
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Reply from Boundary Supply

So good to hear you are happy with your new Arclite! Thanks for your review and support Jan!

Rated 2 out of 5 stars

I ordered the Aegis X-Pac duffle bag…

I ordered the Aegis X-Pac duffle bag and then two pairs of the denim pants. It took over 15 months to receive the total order. The customer service was garbage - told me there was nothing I could do and that they could not give me an updated timeline. For a startup, they need to get their s*** together - not acceptable.

11 January 2021
Unprompted review
Boundary Supply logo

Reply from Boundary Supply

Thanks for the review and feedback here Jeff. Please contact us at info@boundarysupply.com and we can work to find a solution with you there. Thanks again!

Rated 5 out of 5 stars

An amazing Investment:

An amazing Investment:
Don't let Sticker shock put you off this start-up Company is growing bigger and bigger for a reason
all parts and buckles are Replaceable. shipping fast and the customer service is Consistently helpful

10 January 2021
Unprompted review
Boundary Supply logo

Reply from Boundary Supply

Thanks for your support and endorsement here Rodney! We are stoked you are happy with your items!

Rated 3 out of 5 stars

too long lead times for amazing products

The products are outstanding adn the quality is so far realy good, just the lead times are unnecesseraliy long... still havent received the order which is related to this Review Request from Boundary Supply

10 January 2021
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Reply from Boundary Supply

Thanks for your review! We were restocked with your order and have shipped it out to you, you can track it here - https://webtrack.dhlglobalmail.com/?mobile=&trackingnumber=GM545120912002578502

Rated 5 out of 5 stars

Nice!

Shippment to france not too long, great bags and support very fast; Nice company to deal with. Would buy again with confidence!

10 January 2021
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Reply from Boundary Supply

Thanks for the support and endorsement here Matthieu!

Rated 3 out of 5 stars

Zero information on how to attach the…

Zero information on how to attach the aux compartment. Aux compartment came with 2 different straps with no explanation as to why or how to use them. A cardboard label attached that had enough room for instructions instead housed a link that gave zero installation instructions.

9 January 2021
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Reply from Boundary Supply

Thanks for the review and feedback here Kyle, sorry you are having issues with attaching your AUX. Feel free to reach out to us at info@boundarysupply.com and we can assist you there. Thanks!

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