Boutique Ottoman Jewelry Reviews 210

TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

I purchased an aqueeq stone from boutique ottoman. I have no complaints about the stone, however, the finishing of the ring wasn’t up to the mark! I could literally see uneven gaps between the metal a... See more

Company replied

Rated 5 out of 5 stars

While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smoot... See more

Company replied

Rated 5 out of 5 stars

This is my daughter’s Thanksgiving Day present. Two things to comment: 1) The pendant itself is fantastic. The blue color of the thing is so beautiful. While by chance my daughter is wearing a long... See more

Company replied

Rated 5 out of 5 stars

I don’t understand how people gives bad feedback to Boutique Ottoman. I tried lots of company over internet for gemstone jewelry but most of them are fake. At the end Thanks God I found Boutique Ottom... See more

Company replied

Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jeweller

Written by the company

High-End Traditional Handmade Jewelry from heart of Istanbul. Boutique Ottoman provides classic designs with selected gemstones to worldwide customers.


Contact info

4.1

Great

TrustScore 4 out of 5

210 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Red Yemeni Aqeeq

I purchased this Yemeni Aqeeq ring (11MR‑3834‑1) that is even more beautiful in person than in the photos. The stone is deep and luminous, the Ottoman‑style setting is finely crafted, and the ring feels solid yet comfortable for daily wear. For me, it combines excellent craftsmanship with the spiritual significance of wearing Aqeeq, and I am very happy to wear it on my pinky.

The customer service was also excellent (way above 5 stars), with fast, helpful replies to my questions. I highly recommend both this ring and Boutique Ottoman.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rings

Beautiful rings. Very well made, high quality

25 March 2026
Unprompted review
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Reply from Boutique Ottoman Jewelry

This genuinely made our day — thank you! Rings are such a personal thing to make, and it means a lot to hear they landed well. Hope you enjoy wearing them! 🙏

Rated 2 out of 5 stars

Not worth the Price!

I purchased an aqueeq stone from boutique ottoman. I have no complaints about the stone, however, the finishing of the ring wasn’t up to the mark! I could literally see uneven gaps between the metal and stone from all directions. It’s disappointing, how they show them on their website and how those rings look in real aren’t alike! I would never purchase from them ever again.

24 March 2026
Unprompted review
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Reply from Boutique Ottoman Jewelry

We're sorry to hear the ring didn't meet your expectations, and we truly appreciate your honest feedback. All of our pieces are 100% handmade by our silversmiths, which means each one carries its own unique character. Please open a ticket at support@boutiqueottoman.com and our team will look into this for you right away. You deserve a piece you're proud to wear.

Rated 2 out of 5 stars

Loyalty Ignored: From Masterpieces to Broken Pieces

​I have been a customer of Boutique Ottoman for some time and I must admit, I previously purchased many unique, beautiful, and high-quality designs from them. Their craftsmanship was always impressive.

​Unfortunately, my recent experience has completely changed my perspective. I received rings with broken stones and the engravings were distorted, dented, and completely asymmetrical. The craftsmanship lacked even the most basic level of quality and care. It felt like a cheap imitation of their previous work, and while the support team admitted the fault and promised to send replacements, they never followed through. It has been several months now with no replacements, no tracking numbers.

​It is deeply disappointing to see a brand with such beautiful art fail so miserably in customer integrity and after-sales service. I am writing this only to warn others: while the designs are great, the risk of receiving damaged goods with no actual support is very high. Loyalty means nothing to them once they have your money.

24 September 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for taking the time to share this, and we sincerely apologize for the experience you've had. This is not the standard we hold ourselves to, and we completely understand your frustration. According to our records, your replacement order was shipped under tracking number 3752487782. Please check your email for the carrier details or reach out to us directly at support@boutiqueottoman.com with your ticket number so we can locate your case immediately and make sure everything reaches you as promised. You have our full attention on this.

Rated 5 out of 5 stars

A Work of Noble Restraint and Enduring Craft

It is not often that one encounters an object which so perfectly reconciles beauty, discipline, and quiet authority. The Red Liver Yemeni Aqeeq ring, fashioned by Boutique Ottoman, stands among those rare exceptions.

The stone itself is of a depth most remarkable: a rich, ember-like crimson, neither garish nor dull, but possessed of a living warmth. When held to the light, delicate inner striations reveal themselves — subtle veins that seem almost inscribed by nature’s own deliberate hand. The agate bears that unmistakable character associated with traditional Yemeni stones: density, clarity, and a certain inward luminosity that cannot be imitated.

The setting is executed with admirable restraint. The silver mounting is substantial without heaviness, balanced in proportion, and finished with careful attention to line and symmetry. There is no excess, no ostentation; rather, a disciplined harmony between metal and stone. It sits securely upon the finger and carries a dignified presence without theatricality.

What distinguishes this workshop is not merely technical competence, but intention. One senses patience in the shaping, deliberation in the polishing, and respect for tradition in the final composition. In an age inclined toward speed and uniform production, such constancy is a rare virtue indeed.

The ring was delivered punctually, securely packaged, and exactly as described. Communication was courteous and professional throughout.

It is my considered view that Boutique Ottoman preserves not simply a craft, but a lineage. For those who value authenticity, proportion, and the quiet eloquence of well-honoured materials, I can recommend their work without reservation.

— Alessandro Nicodemo

4 March 2026
Unprompted review
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Reply from Boutique Ottoman Jewelry

Mr. Nicodemo,

Thank you for such a thoughtful and articulate review. It is rare to receive feedback that reflects not only satisfaction with a piece, but a genuine understanding of the craft and tradition behind it. Your kind words remind us why we do what we do.It has been a privilege to serve you, and we sincerely hope to do so again.

— Boutique Ottoman Team

Rated 5 out of 5 stars

Pristine customer service

I have to say that Berkay helped me when there was a small issue with order which was resolved promptly ,
If you are looking for quality stuff this is the place for jewelry
Will definitely come back for more

28 January 2026
Unprompted review
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Reply from Boutique Ottoman Jewelry

Berkay will be so happy to hear this — we'll make sure to pass it on! Glad the issue was sorted quickly and that you had a smooth experience with us. See you next time! 🙏

Rated 5 out of 5 stars

5 Stars, would review higher if I could

I purchased a ring from Boutique Ottoman, and it was clearly damaged in transit. After contacting them, I had a response within under an hour and they arranged a remedy immediately. Despite the initial product arriving damaged, I have to give them 5 stars with how quickly they sorted it. The quality of the received product is fantastic, also.

I believe some people are just incapable of reading when I see them complain that "free shipping" doesn't mean "I don't have to pay any import fees for the product I chose to order internationally", this is a potential given with any item ordered internationally..

11 December 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you so much for your wonderful and thoughtful review.

We truly appreciate your understanding and kind words. While we are sorry that the ring was damaged during transit, we are very glad we could resolve the issue quickly and that you are happy with the final product and its quality.

Your perspective on international shipping and import fees is also very much appreciated. As you mentioned, these charges are determined by local authorities and are unfortunately beyond the seller’s control.

Thank you again for your trust and support. It truly means a lot to us, and we hope to serve you again in the future.

Kind Regards,
Boutique Ottoman, Inc.

Rated 5 out of 5 stars

Allah alone is enough to help and…

Allah alone is enough to help and protect you.

22 December 2025
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

Thank you for this beautiful reminder. We are grateful for every customer who is part of our community. Hope to serve you again soon. 🤍

Rated 3 out of 5 stars

Not the quality I expected from a big website

I bould Zultania gemstone silver ring. The gemstone is beautiful, but the silver ring and the pattern looks old and the black pattern or color is faded. They claimed in the website that it has to pass quality check!!, how didn't they know that the black pattern on the silver is faded in many areas. Most likely it was used before, or it was crafted and left behind for long time. It wasn't made fresh for me. I'm happy with the gemstone, but not what I expected from a big website like Boutique Ottoman to be honest.

28 November 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Tarek,

Thank you for your feedback. Upon reviewing your order, I can see that the product you purchased is one of our 100% handcrafted silver pieces. These items are hand-carved, and the grooves are intentionally oxidized to accentuate the pattern and give the piece its distinctive antique character. This is a design feature of the product, not a defect. That said, if you are not satisfied with your purchase, you are welcome to return it within 30 days. Our support team will be happy to assist you with the process.

— Boutique Ottoman Team

Rated 5 out of 5 stars

I have purchased twice

I have purchased twice! Breautiful rings. I am very happy with my purchase.

24 November 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

We love to hear it! So glad the rings have been everything you hoped for. Looking forward to your third! 🙏

Rated 5 out of 5 stars

Ease of service

Ease of service. Quick shipping. Great product packaging.

18 November 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you! We put real care into every step from checkout to your doorstep, glad it showed. Hope to see you again soon! 🙏

Rated 1 out of 5 stars

Worst customer service

Worst customer service, cheap and low quality for material and delivery is way too slow for what they charge!! Never again

6 November 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Anthony,

We have been serving customers worldwide for over 15 years, and we work with DHL Express to ensure fast and reliable delivery. We're sorry to hear your experience didn't meet expectations. If you could share your order number or reach out to our support team, we would be more than happy to look into this and resolve any issues for you.

— Boutique Ottoman Team

Rated 5 out of 5 stars

Masterpiece Collection Dur Al Najaf Oval Gilded Oxidized Silver Ring

I bought the Masterpiece Collection Dur Al Najaf Oval Gilded Oxidized Silver Ring. It is really a show stopper. The Najaf stone is excellent. This purchase is my fourth from Boutique Ottoman. Consistently high quality jewelry.

12 August 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

You have great taste! That piece is one of our favorites too, the stone really does speak for itself. Consistently high quality is exactly what we strive for, and hearing it from someone who keeps coming back means everything. Thank you! 🙏

Rated 1 out of 5 stars

They will not pay for return, scammed with item

Bought a kazaz silver bracelet. It arrived, but it is WHITE!!!, I contacted them, and they said to send it back at my expense. that would be $333.00, the bracelet cost $85.00 + 24.00(duties), this is how it reads on their page,"Kazaz Hand Knitted Bracelet made in 1000 Carat Silver by Boutique Ottoman". Silver is not White. I do not recommend, if you don't live in Turkey to absorb the return cost, it's not worth it. I ask that you put up a new photo , wish I could attach it here. they say I purchased white silver, that is not what the description or pic say

26 September 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer,

The item you purchased has SKU code 33UB-50354-4. If you check the product photos on our website, you will clearly see the exact color of the bracelet. The product you received matches the listing.

Please note: silver jewelry can undergo different finishing processes that affect its appearance, but what you purchased is white silver (1000 carat Kazaz silver). Kazaz jewelry is a centuries-old Anatolian art form. Unlike standard silver jewelry (commonly 925), Kazaz pieces are hand-woven using pure 1000 carat silver threads, which require softness and flexibility for the weaving technique.

This is also one of the hardest handmade jewelry techniques. Kazaz jewels have their own unique style which cannot be compared with any other jewelry design. All Kazaz jewelry is made entirely by hand and requires master-level skill to manufacture. Kazaz silver jewels are crafted using only 1000 carat silver or 24 carat gold. A strand of 1000 carat silver or 24 carat gold, only 0.08 micron thick (the same as a strand of human hair), is wrapped over an extremely thin silk thread with the help of a spinning wheel. This delicate process is done entirely by hand, without power tools. The handmade Kazaz wire can be 3–5 mm thick and is non-breakable.

As for the return cost you mentioned (USD 333), this is not a fee set by us. It is entirely dependent on the courier company you choose. If shipping costs were truly that high, we could not have sold you this product for USD 85 in the first place.

We welcome constructive feedback, but please do not damage our brand’s reputation with misleading or uninformed claims. If you have questions or lack information, our customer support team is always ready to assist. Posting inaccurate statements is neither fair to us nor to other potential customers.

Rated 5 out of 5 stars

Outstanding jewerly

While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smooth, and the service is fast and dependable, with shipments handled by well-known carriers. So far, I’ve ordered men’s rings, and not only do they match the pictures on the website, but they are even more beautiful in real life. The sizes are accurate, and the craftsmanship is outstanding. Bravo! I truly love their jewelry and look forward to placing many more orders.

Jorge (Order: 297213)

6 September 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

Jorge, this genuinely means a lot to us. We know trust is everything when shopping online, and we never take it for granted. So glad the rings arrived true to size, matched the photos, and even exceeded expectations, that's exactly the standard we hold ourselves to. Looking forward to your next order! Bravo right back at you for the kind words. 🙏

Rated 5 out of 5 stars

I had the best purchasing experience…JA Houston

I had the best purchasing experience with Ottoman Boutique! I bought a customized Ruby and Gold tazbih. The owner took personal interest in making and delivering it. She also sent me a gift along. Simply love the tazbih and owners friendly gesture! Definitely straight 5* and highly recommended!

14 September 2025
Unprompted review
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Reply from Boutique Ottoman Jewelry

JA, thank you for this wonderful review! A customized ruby and gold tasbih is truly a special piece, and we are so glad the personal touch came through. That is exactly the kind of connection we hope to build with every customer. The gift was our small way of saying thank you for trusting us with something so meaningful. Looking forward to serving you again! 🙏

Rated 5 out of 5 stars

I live in Perth Australia

I live in Perth Australia. Delivery was so quick it actually impressed me.
And the quality and authentic presentation of the product topped it all.
Love the product and service.

21 September 2025
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

That honestly makes us proud. We work hard to make sure the experience feels just as good as the jewelry itself, from checkout all the way to your door. So glad it all landed well. Thank you! 🙏

Rated 1 out of 5 stars

BEWARE, this is fraudulent company!

I purchased 3 rings from this company, but one was shipped of a different size. After contacting the company for a refund, they asked me to fill up a form on their site and ship the ring back for them to get a refund. I shipped the ring back to them, and after spending another $45 for shipment, the package was returned to me after 45 days because it was not picked up. I wrote back to them and included photos of the returned unopened package, and of course no answer. WHAT A FRAUD of a company!

16 July 2025
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

We’re truly sorry to hear about the difficulties you’ve experienced.

To clarify, when a product is returned for personal reasons (such as size preference), our policy requires that the package be sent back with a courier that provides direct delivery to our address. If a courier service holds the package for pickup and it is not delivered, unfortunately this remains outside of our control.

That said, whenever there is a mistake or defect with an item on our side, we always send a replacement free of charge — because 100% customer satisfaction is at the core of our service.

We’d be glad to look into your case further and assist you. Please contact us directly at support@BoutiqueOttoman.com
with your details so our team can work toward a solution.

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