I bould Zultania gemstone silver ring. The gemstone is beautiful, but the silver ring and the pattern looks old and the black pattern or color is faded. They claimed in the website that it has to pass... See more
Company replied
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While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smoot... See more
Company replied
I had the best purchasing experience with Ottoman Boutique! I bought a customized Ruby and Gold tazbih. The owner took personal interest in making and delivering it. She also sent me a gift along. Sim... See more
Company replied
Ease of service. Quick shipping. Great product packaging.
Company replied
Company details
Written by the company
High-End Traditional Handmade Jewelry from heart of Istanbul. Boutique Ottoman provides classic designs with selected gemstones to worldwide customers.
Contact info
Newark, United States
- support@BoutiqueOttoman.com
- www.boutiqueottoman.com
3.7
Average
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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They will not pay for return, scammed with item
Bought a kazaz silver bracelet. It arrived, but it is WHITE!!!, I contacted them, and they said to send it back at my expense. that would be $333.00, the bracelet cost $85.00 + 24.00(duties), this is how it reads on their page,"Kazaz Hand Knitted Bracelet made in 1000 Carat Silver by Boutique Ottoman". Silver is not White. I do not recommend, if you don't live in Turkey to absorb the return cost, it's not worth it. I ask that you put up a new photo , wish I could attach it here. they say I purchased white silver, that is not what the description or pic say
26 September 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Dear Customer,
The item you purchased has SKU code 33UB-50354-4. If you check the product photos on our website, you will clearly see the exact color of the bracelet. The product you received matches the listing.
Please note: silver jewelry can undergo different finishing processes that affect its appearance, but what you purchased is white silver (1000 carat Kazaz silver). Kazaz jewelry is a centuries-old Anatolian art form. Unlike standard silver jewelry (commonly 925), Kazaz pieces are hand-woven using pure 1000 carat silver threads, which require softness and flexibility for the weaving technique.
This is also one of the hardest handmade jewelry techniques. Kazaz jewels have their own unique style which cannot be compared with any other jewelry design. All Kazaz jewelry is made entirely by hand and requires master-level skill to manufacture. Kazaz silver jewels are crafted using only 1000 carat silver or 24 carat gold. A strand of 1000 carat silver or 24 carat gold, only 0.08 micron thick (the same as a strand of human hair), is wrapped over an extremely thin silk thread with the help of a spinning wheel. This delicate process is done entirely by hand, without power tools. The handmade Kazaz wire can be 3–5 mm thick and is non-breakable.
As for the return cost you mentioned (USD 333), this is not a fee set by us. It is entirely dependent on the courier company you choose. If shipping costs were truly that high, we could not have sold you this product for USD 85 in the first place.
We welcome constructive feedback, but please do not damage our brand’s reputation with misleading or uninformed claims. If you have questions or lack information, our customer support team is always ready to assist. Posting inaccurate statements is neither fair to us nor to other potential customers.
Quality was more than it was shown in…
Quality was more than it was shown in the pictures. I loved it.
30 September 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Honestly the best thing we could hear. Thank you for sharing that! 🙏
Outstanding jewerly
While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smooth, and the service is fast and dependable, with shipments handled by well-known carriers. So far, I’ve ordered men’s rings, and not only do they match the pictures on the website, but they are even more beautiful in real life. The sizes are accurate, and the craftsmanship is outstanding. Bravo! I truly love their jewelry and look forward to placing many more orders.
Jorge (Order: 297213)
6 September 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Jorge, this genuinely means a lot to us. We know trust is everything when shopping online, and we never take it for granted. So glad the rings arrived true to size, matched the photos, and even exceeded expectations, that's exactly the standard we hold ourselves to. Looking forward to your next order! Bravo right back at you for the kind words. 🙏
I had the best purchasing experience…JA Houston
I had the best purchasing experience with Ottoman Boutique! I bought a customized Ruby and Gold tazbih. The owner took personal interest in making and delivering it. She also sent me a gift along. Simply love the tazbih and owners friendly gesture! Definitely straight 5* and highly recommended!
14 September 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
JA, thank you for this wonderful review! A customized ruby and gold tasbih is truly a special piece, and we are so glad the personal touch came through. That is exactly the kind of connection we hope to build with every customer. The gift was our small way of saying thank you for trusting us with something so meaningful. Looking forward to serving you again! 🙏
I live in Perth Australia
I live in Perth Australia. Delivery was so quick it actually impressed me.
And the quality and authentic presentation of the product topped it all.
Love the product and service.
21 September 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
That honestly makes us proud. We work hard to make sure the experience feels just as good as the jewelry itself, from checkout all the way to your door. So glad it all landed well. Thank you! 🙏
BEWARE, this is fraudulent company!
I purchased 3 rings from this company, but one was shipped of a different size. After contacting the company for a refund, they asked me to fill up a form on their site and ship the ring back for them to get a refund. I shipped the ring back to them, and after spending another $45 for shipment, the package was returned to me after 45 days because it was not picked up. I wrote back to them and included photos of the returned unopened package, and of course no answer. WHAT A FRAUD of a company!
16 July 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
We’re truly sorry to hear about the difficulties you’ve experienced.
To clarify, when a product is returned for personal reasons (such as size preference), our policy requires that the package be sent back with a courier that provides direct delivery to our address. If a courier service holds the package for pickup and it is not delivered, unfortunately this remains outside of our control.
That said, whenever there is a mistake or defect with an item on our side, we always send a replacement free of charge — because 100% customer satisfaction is at the core of our service.
We’d be glad to look into your case further and assist you. Please contact us directly at support@BoutiqueOttoman.com
with your details so our team can work toward a solution.
Reply from Boutique Ottoman Jewelry
Thank you so much for your kind words! We’re delighted to hear you had a great experience with us. Your satisfaction means a lot, and we look forward to serving you again in the future. 🌟
This company is very misleading when…
This company is very misleading when they say free world wide shipping but do not disclose in an obvious way that customer is responsible for duty / custom charges. So when DHL states you must pay duty import fees, before they can deliver, it’s a charge you are not expecting.
Furthermore they don’t even respond to my email and explain that.
29 August 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
We're sorry to hear about your experience. However, we did reach out to you requesting your order number so we could properly investigate your case, but unfortunately we did not receive a response. Regarding customs and import duties — this information is clearly stated on our website, as these charges are set by your country's customs authority and are beyond our control. We'd still love to resolve this for you — please contact us at support@boutiqueottoman.com with your order number and we'll look into it right away. 🙏
Boutique Ottoman provides great…
Boutique Ottoman provides great customer service. They reply promptly to emails and are very helpful.
26 August 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you so much for your kind words! 🌟 We’re delighted to hear that you’re happy with our customer service. Your satisfaction means the world to us, and we’ll always do our best to assist you promptly.
Warm regards,
Boutique Ottoman Team
Reply from Boutique Ottoman Jewelry
Thank you, Michael! We’re delighted to know you’re very pleased with your purchase. 🌟 We hope you enjoy it for many years to come and look forward to serving you again.
Warm regards,
Boutique Ottoman Team
The craftsmanship is amazing on this…
The craftsmanship is amazing on this piece that I bought and I’m very happy that I found this company. I recently visited Turkey and was short on time, but luckily, I found a way to buy from there and get high-quality products, I highly recommend.
28 August 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you so much, Eddie! We’re thrilled to hear your appreciation of our craftsmanship and that you found us during your visit to Turkey. ✨ It’s wonderful to know our pieces could make your experience even more memorable. We look forward to serving you again with more timeless designs.
Warm regards,
Boutique Ottoman Team
Reply from Boutique Ottoman Jewelry
Thank you, Yehia! We’re delighted to hear you enjoyed our fast shipping, great support, and premium materials. 🌟 Your satisfaction is our top priority, and we look forward to serving you again soon.
Warm regards,
Boutique Ottoman Team
Don’t buy it If you are from India (Mumbai)
If you're planning to order from India, I strongly advise against it. I ordered an Aqeeq ring for ₹11,000, and the shipment got stuck at Indian customs. Since it falls under the "semi-precious stone" category, it attracted heavy import taxes. On top of that, clearance can't be done personally—you must appoint an agent who charges around ₹7,000, not including the tax.
In the end, the total extra cost is almost equal to the price of the ring itself, making it completely unworthy of the purchase.
What’s more disappointing is the response from Boutique Ottoman. They take no responsibility for the customs situation, refuse to recall the package, and do not offer any refund. They were unhelpful and unresponsive when I reached out.
I lost ₹11,000 for nothing. Be careful before ordering if you're in India. My date of experience is 6 April, 2022, I couldn’t write the review but same happened to one of friend, so m sharing that no one should be in this situation
6 April 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Dear Afreen, thank you for sharing your experience. We’re truly sorry to hear about the difficulties you faced with Indian customs. Unfortunately, customs duties, clearance costs, and local regulations are beyond our control and vary by country.
As clearly stated in our Terms & Conditions
, which must be accepted at checkout before completing any purchase, all international buyers are responsible for their local import duties, taxes, and clearance procedures.
We always aim to provide transparency regarding this process and regret that your experience was affected by local customs regulations. Your feedback is valuable to us, and we will continue improving the way we communicate such requirements to our customers.
Warm regards,
Boutique Ottoman Team
Fast delivery & beatiful ring!
6 August 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you, Shehab! We’re delighted to hear you enjoyed both the fast delivery and your beautiful ring. ✨ We look forward to creating more timeless pieces for you in the future.
Warm regards,
Boutique Ottoman Team
Reply from Boutique Ottoman Jewelry
Dear Pam,
We sincerely regret the challenges you experienced with your order. Unfortunately, a technical issue prevented your initial cancellation request from reaching us before the item was shipped. Once we became aware of the situation, our team immediately offered you solutions, including a partial refund, which you accepted and has already been processed.
We always strive to provide excellent service and transparent communication, and we’re truly sorry this was not your experience this time. Your feedback helps us improve, and we hope we can serve you better in the future.
Warm regards,
Boutique Ottoman Team
Fast and efficient shipping
1 July 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you, Nishat! We’re so pleased to hear you enjoyed our fast and efficient shipping. 🌟 We look forward to serving you again with more timeless pieces.
Warm regards,
Boutique Ottoman Team
Reply from Boutique Ottoman Jewelry
Thank you, Sergio! We’re delighted to know you’re happy with both the service and your beautiful ring. ✨ Your satisfaction means a lot to us, and we look forward to creating more timeless pieces for you.
Warm regards,
Boutique Ottoman Team
I LOVE THIS BRAND!
I bought 2 rings and I'm obsessed 😍
I wear them 24/7 💛
✨ AMAZING QUALITY ✨
6 November 2024
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you so much, Eugenia! We’re thrilled to know you love the brand and that your rings have become part of your everyday life. ✨ Hearing that you wear them 24/7 is the best compliment we could receive — it shows that our pieces are not just jewelry, but true companions. We look forward to creating more designs you’ll be just as obsessed with.
Warm regards,
Boutique Ottoman Team
What can i say excellent service…
What can i say excellent service provided from Boutique Ottoman i have ordered many pieces from them all crafted by hand and finished to a very high standard 5 Star rating from me.
22 May 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you, Jamie! We’re truly proud to know that each handcrafted piece you’ve received reflects the high standards we strive for. ✨ Your recognition of our workmanship means a great deal to our artisans, who put their heart and skill into every design. We’re honored by your continued trust and your 5-star support.
Warm regards,
Boutique Ottoman Team
I received my Micro Detailed Yemeni…
I received my Micro Detailed Yemeni Aqeeq Silver Ring yesterday. What a great gift to myself. It is PERFECT and unbelievably BEAUTIFUL. I could not be happier with this purchase. I am going to purchase two additional micro detailed rings with different stones today.
20 May 2025
Unprompted review
Reply from Boutique Ottoman Jewelry
Thank you, Ron! We’re so glad to hear that your Micro Detailed Yemeni Aqeeq Silver Ring felt like the perfect gift to yourself. ✨ Jewelry should not only be beautiful but also bring joy and meaning to its owner — and it’s wonderful to know this piece did exactly that. We’re excited for your next selections and can’t wait to craft more designs that make you just as happy.
Warm regards,
Boutique Ottoman Team
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