Boutique Ottoman Jewelry Reviews 

218
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the unique jewelry pieces beautifully crafted, and they truly appreciate the accurate sizing, exquisite materials, and strong overall quality of the purchased items. Many buyers also mention that the natural stones look wonderfully luminous and that the stunning selections consistently exceed their initial expectations. However, some customers also noted frustrating issues with product quality, such as faded patterns, uneven gaps, and visible production defects. A few other people additionally felt that delivered items looked quite different from website pictures and completely lacked proper finishing touches, leaving them disappointed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent materials, exquisite craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bould Zultania gemstone silver ring. The gemstone is beautiful, but the silver ring and the pattern looks old and the black pattern or color is faded. They claimed in the website that it has to pass... See more

Company replied

Rated 5 out of 5 stars

While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smoot... See more

Company replied

Rated 5 out of 5 stars

I had the best purchasing experience with Ottoman Boutique! I bought a customized Ruby and Gold tazbih. The owner took personal interest in making and delivering it. She also sent me a gift along. Sim... See more

Company replied

Rated 5 out of 5 stars

Ease of service. Quick shipping. Great product packaging.

Company replied


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jeweller

Written by the company

High-End Traditional Handmade Jewelry from heart of Istanbul. Boutique Ottoman provides classic designs with selected gemstones to worldwide customers.


Contact info

3.8

Great

TrustScore 4 out of 5

218 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(218)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My top shop

I have ordered about 20 rings this year but, hands down, my favorite online shop is Boutique Ottoman. I just love the quality of the rings and the beautiful designs. I had never heard of Aqeeq before but now I own several. The shopping experience is easy and clear. The often have great sales, discounts and promotions. I highly recommend Boutique Ottoman.

10 August 2023
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

Thank you so much for your kind words and for making Boutique Ottoman your top shop for jewelry! We're thrilled to hear that you've enjoyed your experience with us and that you love the quality and designs of our rings, especially those featuring Aqeeq stones. We strive to provide a seamless shopping experience with clear navigation and frequent promotions to make your purchases even more enjoyable. Your recommendation means the world to us, and we're grateful for your support. If you ever need assistance or have any questions, please don't hesitate to reach out. We appreciate you choosing Boutique Ottoman!

Rated 5 out of 5 stars

For the love of the piece

For the love of the piece, this is my second order after the first was gifted to a departing boss. It’s just beautiful to me. Fact!

21 October 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your heartfelt feedback! We're honored that you chose Boutique Ottoman for your second order, especially after gifting a piece to your departing boss. It's wonderful to hear that you find our jewelry beautiful and meaningful. If you ever need assistance or have any questions about our pieces, please don't hesitate to reach out. We're here to help and appreciate your support!

Rated 5 out of 5 stars

Boutique Ottoman is an amazing jewelry…

Boutique Ottoman is an amazing jewelry store for Mens&womens Islamic rings in Aqeeq, Dure Najaf rings, Aytal Kursi rings. Rings look exactly how the pictures are displayed. The stones are all certified. The shipping is fast by DHL

6 September 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your glowing review of Boutique Ottoman! We're thrilled to hear that you find our store amazing and that you appreciate the quality and authenticity of our Islamic rings, including Aqeeq, Dure Najaf, and Aytal Kursi rings. Ensuring that our products match the images displayed and providing certified stones are priorities for us. We're also glad to hear that you've had a positive experience with our fast shipping via DHL. If you ever need assistance or have any questions about our products, please don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

Boutique Ottoman is the trusted and reliable Jewelry online-shop!

I am very happy and satisfied with my orders for Men Rings with a very stylish and luxury design, very good quality and very beautiful gemstones.

Received all in good condition and very fast delivery by DHL Express.

1 September 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your wonderful feedback! We're delighted to hear that you consider Boutique Ottoman a trusted and reliable online jewelry shop. It's fantastic to know that you're happy and satisfied with your orders for men's rings, finding them stylish, luxurious, and of excellent quality with beautiful gemstones. We're also glad that you received everything in good condition and that the delivery by DHL Express was fast. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support!

Rated 1 out of 5 stars

I bought a bracelet

I bought a bracelet, it doesn’t have any shape as a bracelet. Tried to contact them and they said need to send with my expense🙁🙁. Please careful when purchasing from them.

14 September 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Hira,

Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet your expectations. At Boutique Ottoman, we take great care to ensure that every piece is crafted and delivered as described, and it is disappointing to learn that this was not the case in your order.

To address such matters properly, we operate a dedicated ticketing system where each request is reviewed thoroughly by our support team. If you could kindly reach out to us at support@BoutiqueOttoman.com
, we will be glad to open a support ticket on your behalf and ensure your case is examined with the attention it deserves.

We value your trust and hope to resolve this matter promptly to your satisfaction.

Thank You;
Boutique Ottoman Team

Rated 1 out of 5 stars

They stole my money

They stole my money, i bought an item and asked for return, and they did not appoint an agent to collect the item from Turkish customs so that they save some money, and they refused to pay me back my money, and even refused to send me another item after it was confiscated by the customs, which they are suppose to handle. the are scammers and the worst service i have ever seen - do not buy from them - i will report them everywhere online

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Bought jewelry and returned as the…

Bought jewelry and returned as the picture and the new jewelry do not match. Went through such a king expensive process of returning and this company won’t refund and will keep LYING about post office and customs- DO NOT BUY FROM THEM

23 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer,

The package you sent with tracking number CH192809284US has not arrived to us yet. Your return will be processed immediately after delivery.

Kind Regards,
Boutique Ottoman

Rated 5 out of 5 stars

Great experience purchasing from Boutique Ottoman Jewelery

I found the process of selecting my ring and ascertaining my finger size and then ordering was very easy and straight forward. The ring was delivered quickly and well packaged. The ring was as described and I was very happy with the purchase.

10 August 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Betty, for taking the time to share your experience. We’re very pleased to hear that the process felt smooth and straightforward for you, and that your ring arrived quickly and safely. It’s wonderful to know the piece met your expectations, and we truly appreciate your trust in Boutique Ottoman.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. I was informed of the process every step of the way and my rings arrived earlier then I was originally told

15 August 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Sean! We’re so glad the ordering process felt smooth and transparent for you. ✨ It’s always our goal to keep customers informed every step of the way, and we’re delighted your rings arrived even earlier than expected. Enjoy your new pieces, and we look forward to serving you again!

Warm regards,
Boutique Ottoman Team

Rated 5 out of 5 stars

“I had an amazing experience with this…

“I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”

31 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you so much, Alfie! 🌟 We’re delighted to know that both our service and product exceeded your expectations. Providing top-quality craftsmanship and a seamless experience is always our priority, and your recommendation means a lot. We look forward to serving you again soon!

Warm regards,
Boutique Ottoman Team

Rated 5 out of 5 stars

Wonderful Experience

I recently purchased the most exquisite ring from BOJ, and I am absolutely thrilled with my purchase! From the moment I laid eyes on this piece, I knew it was the one.

The craftsmanship of this ring is impeccable. The attention to detail is apparent in every facet, creating a dazzling display of brilliance that never fails to catch the light and draw compliments from friends and strangers alike. The sparkle of the gemstone is breathtaking, and the setting beautifully accentuates its natural beauty.

Not only is this ring visually stunning, but it is also incredibly comfortable to wear. The design ensures a perfect fit, and I never have to worry about it slipping or feeling cumbersome. It truly feels like an extension of myself.

Moreover, the packaging was elegant and stylish, adding to the overall experience of receiving this precious piece.

I can confidently say that this purchase is worth every penny and more. The quality and beauty of the ring are beyond compare, making it a cherished heirloom that I will treasure for a lifetime. I highly recommend BOJ to anyone in search of a unique, high-quality piece of jewelry that will make hearts skip a beat.
Thank you, BOJ, for creating such a wonderful masterpiece that brings so much joy to my life. I cannot recommend you enough, and I look forward to future purchases from your exceptional collection!

13 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Hasnizam! 🌟 We’re truly honored by your words and thrilled to know that your ring exceeded expectations in every way. Our team takes pride in crafting pieces that are not only beautiful but also meaningful and lasting. It brings us great joy to hear that the design, comfort, and details made it feel like a true extension of yourself. We look forward to creating more timeless masterpieces for you in the future.

Warm regards,
Boutique Ottoman Team

Rated 5 out of 5 stars

Simply Gorgeous

The most beautiful men's ring I have ever seen. It was instant love. Highly recommended for quality and beauty conscious people

12 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your valuable review.

Rated 5 out of 5 stars

Fast service

Fast service. Great product. Exclusive packaging.

6 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your valuable review.

Rated 1 out of 5 stars

Emerald Ring

I bought an emerald ring and it started getting scratches easily then took it to jewelry store and they told me it is a hard plastic and fake. I am so disappointed.

8 July 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Please provide us lab report that shows it is hard plastic.

Rated 5 out of 5 stars

I had a problem with my shipping…

I had a problem with my shipping address. The customer service person was top notch and he/she really helped me change it and I received my ring within a week. I was very happy when I received a call that my ring had arrived.

15 March 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your valuable review.

Rated 5 out of 5 stars

The products are of high quality

The products are of high quality! Also the shipping method is efficient and fast. I am very happy purchasing from Ottoman boutique.

5 June 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Farouk! We’re so happy to know you’re pleased with the quality of our pieces and the efficiency of our shipping. ✨ Providing both exceptional craftsmanship and smooth delivery is at the heart of what we do. We truly appreciate your trust and look forward to crafting more timeless jewelry for you.

Warm regards,
Boutique Ottoman Team

Rated 5 out of 5 stars

Premium products

Premium products. Excellent Quality. Fast Delivery

1 June 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, M.M! We’re delighted to hear that you appreciate the premium quality of our products and the speed of our delivery. ✨ Our mission is to combine luxury craftsmanship with reliable service, and feedback like yours assures us we’re on the right path. We look forward to serving you again soon!

Warm regards,
Boutique Ottoman Team

Rated 5 out of 5 stars

Great customer service and Quality

Great customer service! The quality of the white onyx ring I purchased is exceptional, the ring size is perfect and I get many compliments from people on this ring. Boutique's shipping is great and if for any reason there is a hold up they will keep you informed. Great company to order jewelry from!!

15 May 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Jeffrey! We’re thrilled to hear that you love your white onyx ring and that it’s receiving so many compliments. ✨ Knowing that the fit, quality, and our service met your expectations makes us very proud. We’ll always do our best to keep our customers informed and satisfied. We look forward to crafting more pieces for you in the future!

Warm regards,
Boutique Ottoman Team

Rated 1 out of 5 stars

Excitement Over Order Turned Into Horror. Dishonorable and Fraudulent Business

I was super excited to buy my first Boutique Ottoman jewellery, because of all the positive reviews on their website; and because of how they presented themselves as a reputable jeweller, selling authentic and natural gemstones and they called other Etsy and Ebay jewellers fake, so being naive I trusted the website narrative Boutique Ottoman presented. It was only after I found that they routinely delete negative reviews from their website and any comments that question the authenticity of their gemstones from their Instagram page. Any negative buyer experience on Instagram, they delete and block buyer.

My background: I am an experienced gem collector with 20 plus years of experience. I have experience of buying precious and semi-precious gemstone jewellery from international and national jewellers; from premium brand name jewellers (who give GIA certificates for certain pieces) as well as mall jewellery stores (no GIA or equivalent certificates but good reputation and solid customer service).

However, I am sad to report that my first experience with Boutique Ottoman will be my last. They were incredibly rude and insulting when I merely asked polite and valid questions about their product details, regarding what kind of treatment if any their gemstones have undergone, and if their gemstones are all natural or coated because the gemstone in question didn't look natural to me. Instead of giving any straightforward answer, they were evasive and gaslighted me, and tried to intimidate me to shut me up. I only asked the question twice...after waiting several days for an answer, first red flag when a seller is defensive and tries to get you to stop asking valid questions about any order which you have every right to ask.

Second red flag, their prices are completely different on their own website compared to their Etsy reseller, you can check for yourselves.

Third Red Flag, they claim on their website that their jewellery costs so much because they have professional jewellers certify that their gemstones are authentic and not fake...and hence they pass the cost down to the customer. This would be acceptable only if they were also passing on the third party lab certificate of authenticity to the customer, as is the customer's right if they are passing down the costs to us. Instead, they send us their own brand card stamped with their logo, passing it off as a certificate of authenticity, when it is invalid as a certificate. They can print anything on it, it doesn't have any third party accredited lab verification.

As per their claim that they will issue refund if you submit lab report that their item is fake: they only allow us 30 days to get refund, when you submit your gem to GIA accredited lab or any legitimate third party lab for authentification, it takes the lab up to 2 months (especially GIA is working slowly due to Covid they are backlogged) and it costs $80 dollars for the GIA lab test plus $18 to $35 to mail the item to GIA and get it back. The Boutique Ottoman still refuses to refund you the cost of purchase claiming you were too late. They certainly don't refund you for the cost of the lab tests which proved their item is fake.

Buyers Beware, Boutique Ottoman is not only fraudulent and sells cheap gems for overinflated rates, they lie about their certificate, they don't have third party lab certificate of authenticity, and they won't refund you even when you prove their items are fake. They will gaslight you and be insulting and try to intimidate you. As if their fraud and selling fake stones isn't bad enough, as other reviewers mentioned, their gems routinely fall out of their mount setting, which is shameful for any reputable jeweller to have such poor quality control. Any reputable jeweller will either fix or repair the item free of charge, because it is a quality control issue that should NOT happen in mere 4-5 months after a purchase, shouldn't even happen within 2 years of purchase for normal wear. But Boutique Ottoman has shown they will always make excuses, as you can see from their responses to other customers they mistreated. Boutique Ottoman has shown a pattern of not accepting responsibility for their inferior quality and yet they charge extremely overinflated prices for same exact items which you can buy from Turkey yourself for $13-$50. You can also check this for yourself.
When I posted comment on Boutique Ottoman's Instagram page, they not only deleted my comment but they blocked me. I intend to post screenshots of their responses and my experience with this fraudulent and dishonorable seller, so that others may learn from my horrible experience with them.

10 May 2023
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

Dear Seraphina,

Thank you for your feedback. We would like to clarify a few key points:

Boutique Ottoman does not operate on Etsy or any other third-party marketplace. Our jewellery is sold exclusively via our official website, boutiqueottoman.com
. Any listings you may find on Etsy or elsewhere are unauthorized resellers and not affiliated with us.

All gemstones we use are natural and authentic. Each product includes a Boutique Ottoman authenticity card signed by our certified jewellers. As clearly outlined in our Terms & Conditions (accepted before checkout), we do not provide GIA or third-party certificates unless specifically stated in the product description.

Our refund and return policy is transparent: returns must be initiated within 30 days of delivery. Independent lab testing outside this timeframe cannot be accepted as per our policy.

We never delete or hide reviews from Trustpilot, where all feedback—positive or negative—is verified and publicly visible.

We regret that your experience left you dissatisfied, but the accusations made in your review are not accurate. We remain committed to transparency, authenticity, and customer satisfaction. For any further clarification, please reach out to support@boutiqueottoman.com
with your order details so we can review your case directly.

Sincerely,
Boutique Ottoman Team

Rated 5 out of 5 stars

Better Than Expected

Item arrived earlier than expected. The package was professionally and beautifully done, with a warranty card and clean cloth. The ring looks better in real life. Satisfied, and probably gonna buy more in the future.

7 May 2023
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you, Muhammad! We’re delighted to hear that your ring arrived even earlier than expected and that you enjoyed the professional packaging and details. ✨ Knowing that you’re satisfied and already considering future purchases is the greatest compliment we could receive. Your trust motivates us to keep delivering excellence every time.

Warm regards,
Boutique Ottoman Team

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