Boux Avenue Limited Reviews 10,233

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,209 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items are well-made, comfortable, and durable. Many also appreciate the efficient delivery service, often receiving their orders quickly and sometimes even earlier than expected. However, some reviewers were not happy with the customer service, reporting issues with order processing, incorrect items, and difficulties with returns and refunds. There are also mixed opinions regarding product sizing and descriptions, with some people finding that items do not fit as expected or that online images do not accurately represent the product.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the quality, fit, and design of... See more

Quality

Clients share positive opinions on quality. Many customers praise the good quality of materials, with items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast and quick delivery times,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers found the ordering process easy,... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought an emerald Mollie push up bra and a matching thong and they looked beautiful. I loved how confident it made me feel. Delivery was quicker than expected which is always a plus! The quality of... See more

Rated 4 out of 5 stars

1. Good customer service by Laura Bluewater branch. 2. Nice to be reminded at the till if I wanted to use my savings - though a small amount but every little helps ;)

Rated 3 out of 5 stars

It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailabl... See more

Company replied

Rated 3 out of 5 stars

The PJ’s were fantastic as always ! I was so disappointed as they did not arrive boxed , as they were for a very kind friend who has been supportive during my 4 week stay in hospital ! I had a frac... See more

Company replied


Company details

  1. Underwear shop
  2. Activewear shop
  3. Lingerie shop
  4. Plus Size Clothing Shop
  5. Swimwear shop
  6. Ladies' clothes shop

Written by the company

Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10k reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

The PJ’s were fantastic as always

The PJ’s were fantastic as always ! I was so disappointed as they did not arrive boxed , as they were for a very kind friend who has been supportive during my 4 week stay in hospital ! I had a fractured my neck ! She always admired my PJ’s ( I have 4 pairs) daughter always buys them for me Christmas and Birthday !
Is it possible to obtain 1 box please !
Thank you for reading. I am 83years old thus I have some difficulties with technology ,, ,

11 May 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Hi Susan,
Thank you for your review and I am sorry to hear this.
Unfortunately unless gift wrapping is selected as an added extra, we would not usually provide a box.
I do hope your friend enjoys her new gift and if you need anything further, please let us know.
Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

Amazing!

quick shipping and very reliable and great for returns if the item doesn’t fit xx

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. I have received an incomplete order in a damaged package and they did not give me a solution for that

11 May 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Sonja,

Thank you for your review and I am sorry to hear this.

I have double checked your case and I can see that as the proof of delivery image shows a compliant delivery with an undamaged parcel, unfortunately we would not be able to assist further with this.

We have provided proof of dispatch, including the weight of the parcel to you, which matches the full order, however if you do still dispute this further, please can I ask you to contact your payment provider who may be able to assist further.

Again, I am sorry for any inconvenience this may have caused you.

Jack - Boux Avenue Customer Relations

Rated 4 out of 5 stars

Good bra and thong set

I bought an emerald Mollie push up bra and a matching thong and they looked beautiful. I loved how confident it made me feel. Delivery was quicker than expected which is always a plus! The quality of the set is good! As a 32F is tricky finding bras that don't pull and pinch but this bra was perfect all I had to do was adjust the straps.
Definitely looking at buying again just in a different colour.

7 May 2026
Unprompted review
Rated 3 out of 5 stars

I loved the how helpful the staff are…

I loved the how helpful the staff are in the shops, the one thing I really didn't like is how pushy the staff are at the till, trying to up sell absolutely everything. Very uncomfortable.

8 May 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Afternoon Helen,

Thank you for your review.

Please be assured I have passed on your feedback to all of our stores for their improvement. We never wish for any of our customers to feel uncomfortable, especially at the till!

I hope we can improve for your next visit and if you did need anything further, please let us know.

Jack - Boux Avenue Customer Relations

Rated 4 out of 5 stars

they are very nice

they are very nice, good quality bikinis but I find the band to be small and quite tight, where as other shops they feel ok. Cup size is correct id say but I would maybe size up in bands. I'm still pleased with them and will wear them.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely

Ok. Had got these. Jarmies for grandaughter for her birthday Yesterday. I. Orderd them in plenty time in. Case I. Didn’t. Get them. On. Time. There. Perfect. Delivery. Quick.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, I received a first class service from Boux Avenue. I never have any issues with my order, it’s always delivered to me on time and in good condition

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy wife, happy life

Always buy my wife all her underwear from here. She loves the fit and always says how comfy they all are.
Then service is always good.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a size 32

I ordered a size 32, but it didn’t fit at all. I measured the band myself and, even at maximum stretch, it only measured 28 inches.

I’ve ordered from this shop on two separate occasions because I assumed the first item was just a faulty style, but both orders had the same issue. The sizing measurements seem consistently inaccurate.

For items costing over £30 each, I would expect the measurements to match the advertised sizing.

7 May 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Thank you for your feedback.

We note your comments regarding the consistency of our sizing and have recorded your feedback concerning the measurement discrepancy you encountered. We understand that on two separate occasions, items marked as a size 32 were found to measure 28 inches at maximum stretch.

We acknowledge your expectation that the measurements should align with the advertised sizing, particularly given the price point of over £30 per item. Your findings regarding the specific band measurements have been shared with our quality control and garment technical teams for a thorough review of this style's manufacturing specifications.

If you would like us to look into this matter further, please feel free to respond to the information request form I have sent across on Trust Pilot today. Once we have the relevant information we will do our best to help you move towards a resolution.

Kind regards,

Tom
Boux Avenue Customer Relations

Rated 5 out of 5 stars

Great Customer Service

I visited Boux Avenue in Buchanan Galleries, Glasgow today and once again received excellent customer service. They had an item in stock that I’d been trying to get online for weeks without success, so I was delighted to finally find it in store.

I had to laugh when the assistant at the till said, “I know your name — you always shop online and have your orders delivered here!” It really shows the level of customer care and attention they give their customers. Great service and quality products as always..

7 May 2026
Unprompted review

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