Boux Avenue Limited Reviews 

10,349
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,186 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quality of the products, finding items like pajamas and lingerie to be comfortable, well-fitting, and durable. Many also appreciate the fast and efficient delivery service, with orders often arriving on time or even earlier than expected. The ease of the ordering process and the overall shopping experience are frequently highlighted as positive aspects. However, some people were dissatisfied with issues related to their orders, such as receiving incorrect items or finding sizing inconsistent with previous purchases or online descriptions. A few other people also felt that customer service was unhelpful when problems arose, particularly concerning exchanges, refunds, or promotional offers. There were also occasional concerns about product packaging and the quality of some items not meeting expectations.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the material, fit, and... See more

Quality

Customers generally report high satisfaction with product quality, frequently describing items as excellent,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy to... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the amazing, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items bought absolutely stunning!!! Packaging terrible ! I paid extra for gift wrapping!definitely not worth the extra money spent. I placed a large order three sets of underwear bought! and they a... See more

Rated 4 out of 5 stars

The product were of good quality and the ordering, delivery and return has been problem free and easy. However we followed the measuring method and ordered accordingly but the bras were too small in b... See more

Rated 4 out of 5 stars

Easy to make order, staff were efficient when i went in store to collect parcel. Items great quality and fit true to size. Pjamers very comfuntable and feel luxorious

Rated 3 out of 5 stars

First order with Boux Avenue. Ordered black (dark) version of a bra and the white one was received instead. I checked my order and it definitely stated 'dark' and pic was the black one. Customer servi... See more

Company replied


Company details

  1. Underwear shop
  2. Activewear shop
  3. Lingerie shop
  4. Plus Size Clothing Shop
  5. Swimwear shop
  6. Ladies' clothes shop

Written by the company

Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(10,349)

1,126 reviews in the last 12 months

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Rated 1 out of 5 stars

Wont let me buy anything so im well not…

Wont let me buy anything so im well not happy with this service from a big company

15 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good Morning Lulu.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Boux Avenue.

I am really sorry to hear that you have been experiencing difficulties when trying to complete a purchase and appreciate how frustrating this must be, especially when you are expecting a straightforward and reliable service from a large retailer.

Please be assured that we take issues of this nature seriously, and we would like the opportunity to investigate what may be preventing you from placing an order successfully. Our Customer Care team will be best placed to review your account and assist in resolving the issue as quickly as possible.

To allow us to look into this further for you, please reach out to our Customer Care team on 0333 0383 438. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours.

We hope our team will be able to identify the cause of the issue and get this resolved for you promptly.

Have a good day!

Sara - Customer Relations Executive
Boux Avenue

Rated 5 out of 5 stars

I bought a swimsuit and a bra

I bought a swimsuit and a bra. The quality is very good and both fit perfectly. The material feels comfortable and well-made. I'm very happy with my purchase and would definitely recommend this seller. Fast delivery and great service. Thank you!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely underwear

Really lovely underwear, nice quality and sizing has been a perfect match. Delivered within the expected timescale. The order itself was easy to navigate. Thank you

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Easy to make order

Easy to make order, staff were efficient when i went in store to collect parcel. Items great quality and fit true to size. Pjamers very comfuntable and feel luxorious

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Carmine set in pink

I bought the glamorous Carmine set in pink, the basque, the thong and the pink hold ups, the set looked absolutely perfect on my OH and she was delighted with the fit, the detail and the feel of the set and metioned that it is now her favourite lingerie. Ordering and delivery were fast and efficient

13 June 2026
Unprompted review
Rated 4 out of 5 stars

Items bought absolutely stunning!!!

Items bought absolutely stunning!!!
Packaging terrible ! I paid extra for gift wrapping!definitely not worth the extra money spent.
I placed a large order three sets of underwear bought! and they all came in same flimsy box with 3 white rose petals!!
I was expecting individual bags with rose petals in as these were actual gifts!!! Very disappointed with gift wrapping!!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable quality.

The site is easy to use with good pictures and full descriptions. Always found their bras excellent for shape, comfort & wash well. Quick delivery & no problem to return in the unlikely event something doesn’t suit.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Everything about my order was excellent.
The shipping speed and the purchasing process were great.
The material and quality of my order were excellent and first-class.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst experience I ever…

Absolutely the worst experience I ever had!!!
On the website they claimed free return, guess what?
Paid €37,xx for each bra, bought 2 that were too big… the refund? 30,xx each.
Then okay, no vat refund! I couldn’t request the return label and went to chat, an extremely rude agent to whom I asked why they weren’t able to generate a label, and the answer was: I cannot help you!
The label was created, printed, went to DHL, guess what? YOU NEED TO CREATE THE RETURN YOURSELF, and pay for it, which costs around 26€ from the Netherlands.
Came to this store because of a recommendation on Instagram, what a loss of money, time and energy! Would never recommend buying it again, and this was by far my worst experience ordering something online!

16 June 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good Morning KM.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Boux Avenue.

We are very sorry to hear about your experience and the frustration caused throughout the return process. We understand how disappointing it must have been to receive a refund amount that was different from your original payment, as well as the difficulties you experienced when trying to arrange your return.

We are also sorry to hear that you felt unsupported during your interaction with our care team team. We aim to provide a helpful and efficient service to all customers and we regret that your experience did not reflect the level of support we strive to offer.

We appreciate your feedback regarding the return process, including the information provided around return labels and costs. Your comments are important to us and will be shared with the relevant teams as we continue to review and improve our customer journey.

Thank you again for bringing these concerns to our attention. We are sorry that your experience did not meet your expectations and appreciate the time you have taken to provide your feedback.

Have a good day!

Sara - Customer Relations Executive
Boux Avenue

Rated 5 out of 5 stars

Easy site to use

Easy site to use, great when there are offers on as it means I can afford to buy some decent lingerie

9 June 2026
Unprompted review

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